Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Sarabjeet Grewal

Sarabjeet Grewal

Hyderbad

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.

Overview

10
10
years of professional experience

Work History

Assistant Manager / Team Leader

Found ever
Hyderbad
12.2022 - Current
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Team Leader

Merlin Group
Hyderbad
12.2019 - 09.2021
  • Coordinated with other departments to resolve customer issues efficiently.
  • Coordinated training sessions for new customer service personnel.
  • Performed root cause analysis of systemic issues affecting customers' satisfaction levels.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Applied best practices for problem resolution to improve turnaround time for each request.
  • Assisted in developing policies and procedures related to customer services operations.

Subject Matter Expert - Digital Marketing

Tech Mahindra
Hyderbad
03.2019 - 10.2019
  • Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
  • Created detailed reports on project progress, metrics, and results for stakeholders' review.
  • Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

POD Leader

Regalix
Hyderbad
01.2018 - 01.2019
  • Managed budgeting, scheduling, and reporting processes related to digital marketing activities.
  • Managed day-to-day operations of paid search accounts including bid management and ad copy testing and optimization.
  • Assisted in developing strategies for improving customer acquisition and retention through online channels.
  • Reviewed competitors' activities within the digital landscape to inform tactics employed in our own strategies.
  • Researched and identified potential influencers to collaborate with on campaigns.
  • Developed targeted messaging across multiple channels including display advertising, email marketing, search engine optimization.

Senior Practitioner

Concentric Daksh
Hyderbad
02.2015 - 12.2018
  • Provided guidance, support and training to junior practitioners on best practices.
  • Provided feedback and coaching sessions with staff members regarding their performance.
  • Ensured that all documentation is completed accurately and submitted on time.

Education

Bachelor of Arts -

B.A
01-2012

Higher Secondary - Humanities

CBSE
Kharagpur
01-2006

Metric -

CBSE
Kharagpur
01-2003

Skills

  • Operations Management
  • Employee Performance Evaluations
  • Marketing knowledge
  • Customer Relationship Management (CRM)
  • Microsoft Office expertise
  • Customer Relations
  • Staff Development
  • Employee engagement
  • ADWORD marketing
  • Team Collaboration
  • Relationship Building
  • E- Commerce
  • Client management/ handling

Languages

Punjabi
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1

Timeline

Assistant Manager / Team Leader

Found ever
12.2022 - Current

Team Leader

Merlin Group
12.2019 - 09.2021

Subject Matter Expert - Digital Marketing

Tech Mahindra
03.2019 - 10.2019

POD Leader

Regalix
01.2018 - 01.2019

Senior Practitioner

Concentric Daksh
02.2015 - 12.2018

Bachelor of Arts -

B.A

Higher Secondary - Humanities

CBSE

Metric -

CBSE

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Sarabjeet Grewal