SARABJEET SINGH
NEW DELHI
Summary
- A competent professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
- With over 15 years of experience in Hospitality, Luxury Retail Management, Retail Sales & Operations, Omni Channel, Customer Service, Store Management, Business Development, Budgeting & Forecasting & Team Management
- Dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Business leader with sound judgment, good planning abilities and interpersonal communication strengths.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
General Manager Retail Operations
Reliance Brand Limited
11.2014 - Current
- Managed Indian business for brands like Villeroy & Boch, Coach, Satya Paul
- Accountabilities:
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managing India Retail & Omni Sales, planning & buying strategies, negotiation with Brand teams and supply chain through close coordination with regional and global teams
- Topline & Bottom line achievement along with overall growth of Business & Brand
- Identifying new avenues and planning business enhancement through Private preview, Virtual Selling, Home Shopping , Online channel, SIS , MBO, etc
- Implementing strategic plans to enhance operations, profitability and revenue targets
- Inculcated customer centric approach, grievance handling and cascaded same amongst team members
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Ensuring each store is equipped with a 360-degree vision of the business which continuously supports elevating the in-store Client Experience & Built a close relationship with designated & HNI clients
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Store Sales Manager
OMA LIVING
10.2013 - 11.2014
- Recruiting and Training staff according to company SOPs in order to attain customer satisfaction and achieving targets
- Co-ordinating & directing staff to attain highest customer satisfaction in terms of product & achieving targets of organization.
- Handling Customer Issues on shop-floor and ensuring effective resolution of grievances by obtaining feedback.
Store Sales Director
Magppie Retail Ltd, Swiss Watch
10.2011 - 10.2013
- Overall operational responsibilities of the stores and corporate sales
- Maintaining Relationship with Corporate clients
- Preparation of Customer & Corporate Data & doing Cold Calling for targeting new customers
- Co-ordinating & directing the staff to attain highest customer satisfaction in terms of product & achieving the targets of the organization
- Worked in Luxury Retail sector with Ethos
Deputy Store Manager
Ethos Watch Studios
09.2009 - 09.2011
- Handled Store operations, worked with the sales force on floor examples to maximize more Individual sales and productivity
- Holds the distinction of delivering superior store experience by ensuring high employee motivation & retention, hygiene & upkeep of the store, timely seasons merchandise & visual merchandise deployment
Guest Service Officer, Front Office Trainee
THE TAJ MAHAL HOTEL
04.2008 - 09.2009
- Overall operational responsibilities of front office
- Supervising shift at cashiers, front desk & Taj Club reception
- Maintaining Guest Relations & handling complaints
- Joined Front Office Training Program as FOT from Delhi from 20th-June-2007 to 31st march 2009
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
Education
MBA - Sales & Marketing
2013
Bachelor of Hotel Management & Catering Technology - undefined
2008
10+2 - science stream
2004
non – medical)
Skills
- Retail Sales, Omni and Business Operations
- People and Performance Management
- Client Relationship Management
- Risk Management & Inventory control
- Budgeting & Cost control
- Leadership & People development
- Market Research and Analysis
- Operations and Process improvement
- Business Analysis (KPI) & Profit Maximization
- Strategic & Operational Planning
- Training and Development
- Buying & Planning
Additional Information
- DATE:PLACE: , NEW DELHI (SARABJEET SINGH)
Timeline
General Manager Retail Operations - Reliance Brand Limited
11.2014 - Current
Store Sales Manager - OMA LIVING
10.2013 - 11.2014
Store Sales Director - Magppie Retail Ltd, Swiss Watch
10.2011 - 10.2013
Deputy Store Manager - Ethos Watch Studios
09.2009 - 09.2011
Guest Service Officer, Front Office Trainee - THE TAJ MAHAL HOTEL
04.2008 - 09.2009
Sikkim Manipal University - MBA, Sales & Marketing
IP University - Bachelor of Hotel Management & Catering Technology,
Vidya Bharti School - 10+2, science stream
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