Sarabjeet Singh

Operational Excellence (using Lean Six Sigma):

• Green Belt Project completed –

- Reduction in invoices going on-hold by 30%

- Reduction of unhealthy invoices on-hold by 15%

- PAM improvement by ~2%

- Use of Pareto, why-why and Fishbone

- Worked on Actionable Root Cause (ARC)

- Identified possible solutions, perform risk assessment, and track implementation

- Setup control mechanism to ensure the solutions implemented are scalable and sustainable.

• Completed 8 JDIs that resulted in savings of more than 2000 manual hours and ~1.3 FTE’s.
• Support Finance Operations in development of correct Process map including SIPOC’s
• Worked on efficiency and controllership within FinOps process.
• Worked with other teams in FinOps vertical to improve the cycle time and reduce defects in AP.
• Working with tech teams for enhancement in existing tools/applications used on daily basis.
• Deprecated the ticketing tool for AP to avoid duplication of time and efforts.

· Account Payables:

• Expertise in working with stakeholders to resolve the holds for EU/NA and MENA region invoices.
• Experience in processing invoices for EU and NA regions along with Critical Vendors.
• Expertise in working on Sev2 tickets and resolving the issues on priority.
• Working closely with vendors over disputes and escalations specially for past due invoices.
• Preparing daily allocations for team and responsible for maintaining agreed SLA.
• Weekly calls with BP teams to discuss and finalize on short- and long-term goals and tracking the progress on same.
• Provide training for new hires in team and conducting PKTs and QC for them.
• Expertise in working on Sev2 tickets and resolving the issues on priority.
• Working closely with vendors over disputes and escalations specially for past due invoices.

• Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
• Increased efficiency by streamlining data analysis processes and implementing automation tools.
• Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

• Investigating and resolving issues or complaints by diligently identifying the underlying cause, presenting suitable solutions, and following up to ensure a successful resolution.
• Extending technical support to clients encountering difficulties with products, services, or online platforms, adeptly troubleshooting problems and guiding them toward effective solutions.
• Identifying emerging trends, recurring issues, or areas for improvement and providing recommendations to augment the quality.