Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Store Manager
Octave
Kanpur
09.2023 - Current
Managed daily store operations and ensured adherence to company standards.
Trained and mentored new staff in customer service protocols.
Oversaw inventory management, including stock ordering and organization.
Addressed customer inquiries and resolved issues promptly.
Maintained compliance with health and safety regulations in the store environment.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Store Manager
Scullers/John Miller and Indigo Nation EBO Store
Kanpur
09.2014 - 04.2023
Driving and maximizing the sales and profitability of the store to achieve growth.
Meeting monthly and yearly targets assigned by higher management.
Maintaining target vs. achievement report for each month, quarter as well as on annual basis.
Promoting, developing and increasing counter sales resulting in business development and profitability.
Evaluate self-on-the-job performance, as well as other staff and maintaining the standard of counter display as per prescribed visual merchandising standards.
Achieved each and every month sales target assigned and undertaken.
Achieved target with 100% for 10 out of 12 months, as well as achieved target of 1 crore of sales in less than a year.
Team Leader
Brand Factory
Kanpur
11.2013
Fashion Associate
Scullers EBO Store (Future Group)
Kanpur
12.2011
Education
Graduation -
Kanpur University
Kanpur
04.2000 - 05.2002
Intermediate -
U.P. Board
High School -
U.P. Board
Skills
Knowledge of color schemes and textile pairings
Time-management skills
Visual-planning skills
Window designs
Internal displays
Merchandising of promotional events
Using appropriate lighting
Arranging signage
Coordinating the take down of displays
Tracking of competitive display
Knowledge of Ms Office
MS Excel
MS Office
Job Profile
Excellent team management skills.
Coordinating with the sales team.
Publishing various schemes for business analysis.
Ensuring proper coordination between team to deliver end turnaround time.
Execution and maintenance of show window, merchandise presentation and visuals as per VM standards and guidelines.
Key Responsibility Areas
Driving and maximizing the sales and profitability of the store to achieve growth.
Meeting monthly and yearly targets assigned by higher management.
Maintaining target vs. achievement report for each month, quarter as well as on annual basis.
Promoting, developing and increasing counter sales resulting in business development and profitability.
Performance Indicators
Achieved each and every month sales target assigned and undertaken.
Achieved target with 100% for 10 out of 12 months, as well as achieved target of 1 crore of sales in less than a year.
Attributes And Competencies
Ability to work hard and smart.
A positive attitude and being self-motivated to achieve and exceed goals.
A strong grasping power and passion to learn continuously.
Time management skills.
Result orientation, task driven and team oriented.
Visual Merchandising Skills
Knowledge of color schemes and textile pairings, time-management skills, visual-planning skills.
Window designs, internal displays and other merchandising of promotional events to entice the customer to buy the product.
Using appropriate lighting for the best presentation possible, arranging signage and coordinating the take down of displays after promotion.
Weekly submission of photographs of all display execution to VM coordinator.
Tracking of competitive display near the store.
Languages
Hindi
English
Punjabi
References
Will be provided on requirement.
Disclaimer
I hereby declare that information given above is true and correct to the best of my knowledge.
Divisional Manager- Merchandising at Sakthi Infra Tex Private Limited , IndiaDivisional Manager- Merchandising at Sakthi Infra Tex Private Limited , India