K Sai Sarada
Hyderabad
Summary
Versatile Customer Support Manager with 6 years of customer service expertise, resolving issues within limitations of time to optimize customer satisfaction. Extremely driven, eager to take on new tasks, with a strong work ethic, adaptability, and good interpersonal skills. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
10
10
years of professional experience
Work History
Brand Manager & Customer Relationship Manager
DesignFirst Homes Private Limited
Hyderabad
07.2023 - Current
- Developed and implemented successful marketing strategies for a new brand.
- Worked with creative teams to design logos, packaging designs, advertisements, digital experiences and more.
- Coordinated with external agencies on public relations initiatives to build positive relationships with customers and stakeholders.
- Monitored online conversations about the brand across various channels such as social media platforms and forums.
- Reviewed customer feedback surveys to identify areas of improvement in product features or services offered by the company.
- Responded promptly to emails, phone calls, and other forms of communication from customers.
- Optimized inbound and outbound resources to qualify leads and generate sales.
Senior Executive - Operations
TalentSprint Pvt. Ltd
Hyderabad
10.2021 - 05.2023
- Analyzed feedback from customers regarding satisfaction levels; developed action plans based on findings.
- Worked to achieve high customer satisfaction ratings through excellent customer service and creative work.
- Provided great customer service and achieved a high level of client satisfaction and retention.
- Worked closely with the Google-sponsored WE program and got the 'Best Team Award.' Developed and presented findings and solutions to managers and the Leadership Committee.
Senior Process Associate
CA Technologies
Hyderabad
06.2018 - 12.2018
- Analyzed customer feedback survey data to identify areas for improvement in customer service processes.
- Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.
- 90% increase in customer satisfaction was achieved by addressing problems and promoting quick resolution.
Process Associate/Risk Analyst
Genpact Pvt. Ltd
Hyderabad
10.2016 - 01.2018
- Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
- Developed reports summarizing process performance and presented findings at team meetings.
- Checked & verified 120 to 150 tickets per day, exceeding daily targets, earning 5 times the 'Employee of the Month' award.
- Reviewed pilot defects to evaluate the new tool's adherence for process requirements and establish metrics for production.
Customer Service Associate
Amazon Pvt. Ltd
Hyderabad
10.2015 - 09.2016
- Evaluated client data to investigate issues and create viable fixes with top-notch service.
- Suggested product solutions based on individual customer needs for a variety of Amazon Devices and apps.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Surpassed performance targets by approaching all interactions with resourcefulness, organization, and customer-centric solutions, and was awarded the title 'Customer Ambassador' 3 times in a row.
Phone Banking Officer
ICICI Bank Pvt. Ltd
Hyderabad
06.2014 - 10.2015
- Provided customers with accurate information about products, services, features, and benefits.
- Advised customers on potential banking options based on their financial goals.
- Assisted customers in enrolling for online banking services through guided tutorials.
- Cross-sold appropriate products according to individual customer needs.
Education
Post-Graduate Diploma in Management - Banking, Investment & Insurance
Welingkar Institute of Management Development & Research
Mumbai03.2020
Bachelor of Technology - Biotechnology
Sri Indu College of Engineering & Technology
Hyderabad06.2014
Skills
- Performance Monitoring
- Event Coordination
- Brand Positioning
- Customer Service
- Customer Relationship Management
- Problem-Solving
- Presentations
- Verbal and Written Communication
- Adaptability
- Fast Learner
- Collaboration & Teamwork
Declaration
I believe in the quote that “There is no end to learning, but there are many beginnings” by Tim Johnson. I assure that I am an optimist and that I have the guts to put in the necessary effort to switch on the key to success.
I solemnly declare that all the information furnished in this document is true to the best of my knowledge.
Timeline
Brand Manager & Customer Relationship Manager
DesignFirst Homes Private Limited
07.2023 - Current
Senior Executive - Operations
TalentSprint Pvt. Ltd
10.2021 - 05.2023
Senior Process Associate
CA Technologies
06.2018 - 12.2018
Process Associate/Risk Analyst
Genpact Pvt. Ltd
10.2016 - 01.2018
Customer Service Associate
Amazon Pvt. Ltd
10.2015 - 09.2016
Phone Banking Officer
ICICI Bank Pvt. Ltd
06.2014 - 10.2015
Post-Graduate Diploma in Management - Banking, Investment & Insurance
Welingkar Institute of Management Development & Research
Bachelor of Technology - Biotechnology
Sri Indu College of Engineering & Technology
Similar Profiles
VENKATASUBRAMANIAN GANESANVENKATASUBRAMANIAN GANESAN
AGM (Assistant General Manager- Projects) at TRAVENTURE HOMES PRIVATE LIMITEDAGM (Assistant General Manager- Projects) at TRAVENTURE HOMES PRIVATE LIMITED
Subrat PattnaikSubrat Pattnaik
Revenue Lead- Self Operated Businesses at OYO Hotels And Homes Private LimitedRevenue Lead- Self Operated Businesses at OYO Hotels And Homes Private Limited
Suraj SagarSuraj Sagar
NA at TELLUS HOMES PRIVATE LIMITEDNA at TELLUS HOMES PRIVATE LIMITED
Prakash GadhamsettyPrakash Gadhamsetty
Assistant Consultant at Tata consultancy services limitedAssistant Consultant at Tata consultancy services limited
Chemicala Harshitha ReddyChemicala Harshitha Reddy
Associate Software Developer at SID Global SolutionsAssociate Software Developer at SID Global Solutions