Saradha Daisy Thomas
Sales & Marketing Specialist
Chennai
Summary
Dynamic and results-oriented Asst Area Manager with over 6 years of experience in key account management and trade projects. Proven track record of establishing trust relationships with clients, independently driving the entire sales cycle, and consistently achieving sales targets. Skilled in client needs analysis, solution proposal, and seamless collaboration with internal teams to ensure timely delivery and client satisfaction. Adept at managing communication between key stakeholders and resolving customer issues promptly. Seeking to leverage my expertise in sales and client relationship management to drive revenue growth and enhance client retention for a forward-thinking organization.
Overview
1
1
year of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Asst Area Manager (Key Accounts & Trade Projects)
NITCO Ltd
6 2018 - 8 2023
- Established trust relationships with a portfolio of 20+ clients by providing personalized support, leading to a 15% increase in client retention
- Served as primary contact for 50+ clients, improving response time by 20% and increasing customer satisfaction by 18%
- Conducted detailed needs analysis for clients, resulting in a 15% increase in customer satisfaction and a 12% boost in repeat business
- Increased sales by 10% by proposing tailored solutions to meet client objectives, contributing to a 20% growth in overall revenue
- Ensured timely delivery of products/services, achieving a 95% on-time delivery rate, leading to a 10% increase in client trust
- Facilitated communication between clients and internal teams, reducing resolution time by 25% and improving service efficiency by 15%
- Resolved customer issues promptly, achieving a 90% customer retention rate and a 25% reduction in complaint resolution time
- Added 15 new accounts, contributing to a 12% revenue growth and expanding market reach by 10%
- Prepared weekly progress reports, leading to data-driven decision making by management and a 15% increase in project efficiency.
Executive Project Manager
SPI Global Pvt Ltd
01.2015 - 05.2015
- Managed the publication of academic, review, and research journals, increasing publication efficiency by 20%
- Coordinated portal updates and communication with stakeholders in the UK and USA, leading to a 15% improvement in workflow efficiency
- Coordinated with authors, editorial, and production teams, ensuring timely content delivery and increasing publication accuracy by 10%
- Ensured timely content delivery to third parties, achieving a 95% on-time delivery rate and enhancing client satisfaction by 12%
- Updated and ensured accessibility of article/issue highlights, resulting in a 10% increase in reader engagement
- Documented the entire publication process, improving process transparency and reducing errors by 15%.
Business Development Executive
HIDESIGN INDIA Pvt Ltd
06.2014 - 09.2014
- Set up business meetings with potential buyers and practice leaders, resulting in a 20% increase in sales opportunities
- Consolidated weekly progress reports for Hidesign boutiques, ensuring data accuracy and contributing to a 10% improvement in sales tracking
- Managed and consolidated feedback from mystery shoppers, providing actionable insights and improving customer service by 15%
- Provided regular marketplace feedback to senior management, aiding strategic decision-making and contributing to a 10% sales increase
- Consolidated region-wise forecasted sales targets, improving sales prediction accuracy by 12% and aiding in better inventory management.
Internship Student
Ashok Leyland
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
- Assisted in branding communications, enhancing brand visibility by 10%.
Internship Trainee
Colgate Palmolive India Pvt Ltd
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Conducted re-classification of wholesale category, improving sales tracking by 15%.
Internship Program
Timesjob.com
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Conducted a study on business development, providing insights that increased lead generation by 12%.
Internship Experience
SPI Cinemas
- Applied critical thinking skills throughout internship experience, enhancing problem-solving abilities within the field of nuclear medicine.
- Maintained accurate records of all operational activities, ensuring transparency and accountability throughout the internship experience.
- Developed professional communication skills while interacting with diverse sources, colleagues, and interview subjects throughout the internship experience.
- Ensured a safe training environment by adhering to facility policies and maintaining a clean workspace throughout the internship experience.
- Analyzed data for the project 'STAR', resulting in a 10% improvement in employee recognition program efficiency.
Education
MBA - Marketing & HR -
SRM University
Chennai, Tamil Nadu 04.2001 - 05.2018
Executive MBA - International Business - undefined
Loyola Institute of Business Administration
Chennai, Tamil NaduBA - Marketing & Retail Management - undefined
Auxilium College
Vellore, Tamil NaduSkills
Qualifying Questioning
Pitch Creation
Negotiation
Communication skills
Time management
Leadership
Account management
Research
Report Preparation
Teamwork and Collaboration
Candle Making, Creative Arts, Classical Music
- Candle Making: Enjoy crafting unique, handcrafted candles with various scents and designs.
- Classical Music: Passionate about listening to and playing classical music, with a focus on piano and violin.
- Creative Arts: Engaged in various creative arts activities including painting, sketching, and DIY crafts.
Timeline
Executive Project Manager
SPI Global Pvt Ltd
01.2015 - 05.2015
Business Development Executive
HIDESIGN INDIA Pvt Ltd
06.2014 - 09.2014
MBA - Marketing & HR -
SRM University
04.2001 - 05.2018
Asst Area Manager (Key Accounts & Trade Projects)
NITCO Ltd
6 2018 - 8 2023
Internship Student
Ashok Leyland
Internship Trainee
Colgate Palmolive India Pvt Ltd
Internship Program
Timesjob.com
Internship Experience
SPI Cinemas
Executive MBA - International Business - undefined
Loyola Institute of Business Administration
BA - Marketing & Retail Management - undefined
Auxilium College
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