Saradhi Ponnapalli

Clients: – Lloyds Bank, World Bank, ICICI Bank, PricewaterhouseCoopers (PwC), CNA Surety, Kerry Group, AIG Insurance

• Lloyds Bank, UK – Managed various projects related to insurance products (Pensions, Investments, life insurance, general insurance etc..) for a leading UK based financial services group.
• International Applications Program – Lead various projects related to Mobile Application Development (Money2India, M2IEurope, iMobile UK, iMobile Canada, Overseas Remittance, NRI One etc.) for a Leading Bank in India.
• Creation of in-house archival platform for legacy Notes data - Managed the development of a new in-house Solution (NAAT Tool) for archiving the historic data and purge based on the necessary criteria to reduce storage and support costs.
• Rollout of a major email client for the end users across US - Managed multiple phases of a long term project to rollout a major release of email client to the end users of the firm. Coordinated among different projects which were initiated to rectify affected applications. Assisted in the pilot rollout to key groups and eventually to the end users and monitored the progress.
• Infrastructure Upgrade - DB Maintenance across the Firm and Network - Managed a global team and planned the DB upgrades for a major client in US and neighbouring territories as per new licensing requirements and security upgradation.
• Performance Achievement - Devised a solution in Python to overcome the performance delay in the legacy application. It helped in managing and exporting the user addresses and groups in an efficient way for the recipient verification process (SMTP Proofpoint). There was a significant cost saving, 80% time saved, reduction in project completion time and reusability of the scripts in other territories / domains too.
• Upgrading Lotus Notes Clients – Managed the Notes 9 upgrade across the firm for a leading client in US. Coordinated with the support teams for updating the affected applications accordingly.
• Implementation of an email archival system for the client – Assessment of existing environment, analysis of third-party solution, procurement activities, proof of concept, build, testing and rollout.
• Portal Migration – Provided guidance to the team for Creation of a dynamic informational portal for the Surety Insurance Company in US.
• Application Support – Lead an Application Support Team for a world’s leading taste and nutrition company in Europe. Ensured compliance to Project SLAs.
• Rapid Application Development Model – Created a QuickStrike group for providing powerful solutions using Lotus Notes applications and it helped in achieving high levels of service quality and customer satisfaction.

Client: - Stryker Corporation

• Worked with customers to understand needs, establish governance, and provide excellent service.
• Forecast talent requirements as per the current and future business needs and Hire
• Improved operations through consistent hard work and dedication.
• Development / enhancements to the Lotus Notes databases / applications
• Assisted in Domino Administrative tasks, Replication and Security settings.
• Providing documentation to the Business critical and other applications.
• Application migration (Lotus Notes ~ SharePoint).
• Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.

Clients: - IBM, AMSOL Inc.

• Design and development of the Lotus Notes databases / applications.
• Embedded the Problem Resolution Centre application into the portal.
• Reports on analyses, findings, and project progress
• Provided support to the internal applications.
• Managed data imports from DB2 & Informix to Lotus Notes through LEI & Java.
• Researching emerging technologies to determine impact on application execution.
• Worked closely with clients to establish specifications and system designs.
• Responded to and remedied critical issues to limit downtime.
• Provided technical support to solve complex problems.

Clients: - IBM, Monsanto Company, Department of Public Safety

• Development and Support of the Lotus Notes business critical/informative databases for the IBM Workplace for Customer Support (IWCS) application.
• Managed data exports from Lotus Notes to DB2 through LEI.
• Provided support to IBM Workplace for Customer Support users and ensured that the website is operational.
• Identified potential areas for system-wide outage and initiated analysis and resolution.
• Directed software design and development to meet client needs for functionality and performance.
• Tested and deployed scalable and highly available software products.
• Incorporated code efficiencies and performance enhancements.
• Created Monthly Uptime Stats and other requisite Stats.
• Implemented changes to the RSS Feeds / Recommended Resources / developer Works Forums links.
• Managed data imports from Informix to Lotus Notes thru Java.
• Coordinated implementation of new hardware and software.
• Published redirect pages for maintenance / deployments.
• Escalated issues as needed and maintained communication with customer and teams. Extensively utilized Helpdesk database to record and track issues.
• Maintained Server Resource Management (SRM) server list and monitored servers using SRM and created server utilization, capacity utilization and other requisite reports.
• Performed application testing (Functional/Unit/Performance) in both Test and Production environments
• Fixed entitlement issues and created SPRs for the issues.
• Achievement: IBM Workplace for Customer Support portal has been voted one of “The Year’s Ten Best Web Support Sites” by the Association of Support Professionals! (Award Winner 2007)

Clients: - Duke Energy Corporation, Lafarge North America Inc.

• Worked closely with clients to establish specifications and system designs.
• Delivered scalable system architecture to support high-availability Internet sites with various internal applications.
• Developed XML views, pages for each portlet’s home to display documents dynamically.
• Co-ordinated with the client and offshore dev teams.
• Developed the business-critical databases as well as informative databases [News/Locations/Job Opportunities/ Contact Us etc.] and incorporated in the portal.
• Involved in the up-gradation process from R5 to R6.
• Created views for the autonomy indexing (which searches all the databases and gives the results with the user selected criteria).
• Involved in setting up replication, managing groups, security (ACL) issues, updating views etc.
• Modified the servlets and Java files, which increased the speed (for display) and performance of their location map.
• Developed a web based global contracts system.
• Worked on SAN Storage System, which involved multiple databases.
• Created a few survey databases using Notes/Domino 6 including Lotus Script, Java Script and @formula language.