Sarah Chatman

• Coordinated patient appointments to optimize clinic scheduling and flow.
• Facilitated communication regarding treatment plans and follow-up care for patients.
• Collaborated with clinic manager to design workflows and systems that enhance patient experience.
• Developed feedback systems to capture patient insights on service quality.
• Analyzed patient satisfaction surveys and presented findings to management for service improvement.
• Collaborated with multidisciplinary teams to improve patient care processes.
• Assisted in creating SOPs and training plans to help effectively and efficiently train new staff.

During my time with Athletico I have transitioned into many roles such as patient experience float where I would travel to different locations to train, coach and mentor other patient experience team members. I also relocated to Georgia from 2022-2024 to open a new region. In addition to daily tasks that entailed hiring and training brand new staff and implementing systems to help our clinics grow in a new area.