Sarah Cummings
Indianapolis
Summary
Seasoned professional with over 15 years in customer service and a proven track record in hospitality and veterinary care. Excelled in management at Fishers Veterinary Associates, enhancing team efficiency and customer satisfaction. Skilled in multi-system phone lines and detail-oriented tasks, demonstrating exceptional organizational abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Becovic Management Group
06.2024 - 12.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Groomer
Bark at the Moon Grooming LLC
08.2023 - 05.2024
- Bathe and dry dogs
- Use proper tools and equipment to groom dogs efficiently and effectively.
- Clip and file nails, clean ears
- Communicate with clients upon check in and check out.
- Answer phone calls and answer any questions or concerns the client may have
- Respond to any messages from clients though our computer system
Kennel Manager
Fishers Veterinary Associates
07.2022 - 05.2023
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Communicated with pet parents, sharing pictures and relevant information regarding treasured animals.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
Noah's Animal Emergency Hospital
09.2021 - 07.2022
- Responsible for answering phones, first point of contact
- Extensive computer/data entry pertaining to client as well as customer information
- Responsible for creating paperwork for existing and new clients when making and scheduling appointments
- Triage patients when they arrive on property
- Gather information when emergency/ critical patients arrive
- Maintain a clean work environment
- High levels of communication with staff
Education
High School Diploma -
Owasso High School
Owasso, OK05-2010
Skills
- 15 years customer service/relations
- 8 years in hospitality
- 5 years in veterinary
- 3 years of management
- Schedule creation
- Multi- system phone line
- Internal communications
- Preparing/filing reports
- Multi-tasking/organization
- Audits/auditing paperwork
- Microsoft/ Google
- Detail oriented
Timeline
Leasing Consultant
Becovic Management Group
06.2024 - 12.2024
Groomer
Bark at the Moon Grooming LLC
08.2023 - 05.2024
Kennel Manager
Fishers Veterinary Associates
07.2022 - 05.2023
Customer Service Representative
Noah's Animal Emergency Hospital
09.2021 - 07.2022
High School Diploma -
Owasso High School
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