Sarah Harrison
Hagerstown
Summary
Compassionate and dedicated professional with a strong commitment to supporting individuals in recovery and promoting long-term wellness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Discharge Coordinator
Pinnacle Treatment Centers
08.2024 - Current
- Help patients prepare for discharge from drug and alcohol treatment.
- Coordinate Transfers
- Advocate for patients
- Document Plans
Peer Support Specialist
Pinnacle Treatment Centers
07.2023 - 08.2024
- Advocating for people in recovery.
- Sharing resources and building skills.
- Leading recovery groups.
- Mentoring and setting goals.
- Encouraging self-advocacy.
Customer Service Representative
RDI Connect
04.2021 - 08.2023
- Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
- Handled customers inquiries and suggestions courteously and professionally.
House Manager
Crossroads Recovery Center
06.2022 - 03.2023
- Assisted Director and staff with residents in the four-month rehabilitation program.
- Assigned house assignments, provide transportation to meetings, help with conflict resolution.
Education
GED -
Southeastern Career Center
Versailles, IN12.2008
Skills
- Interviewing
- Crisis stabilization techniques
- Peer support conflict resolution
- Customer service
- Writing skills
- Behavioral health
- Bilingual
- Strengths-based peer support approach
- Data entry (5 years)
- Crisis intervention
- Patient monitoring
- Intake
- Communication skills
- Phone etiquette
- Patient observation
- Computer operation
- Negotiation
- Substance use treatment centers
- Microsoft Word
- Call center software
- Microsoft Office
- Supervising experience
- Collaborative recovery planning
- Active listening
- Skill building peer support
- Recovery peer support - Recovery peer support experience (3-5 years)
- Care plans
- Crisis intervention resource coordination
- Experience with individuals with substance use disorders (5 years)
- Organizational skills
- Basic math
- Leadership
- EMR systems (1 year)
- Sharing personal recovery experiences
- Peer support goal setting
- Social work
- Typing (2 years)
- Conflict management
- Coping skills peer support
- Crisis management
- Computer skills
- Motivational interviewing (2 years)
- Time management
- De-escalation techniques
- Emotional peer support
- Mentoring
- Case Management (2 years)
- English
- Microsoft Outlook
- Call center
- Addiction counseling
- Emotional regulation techniques
- Substance use assessment (2 years)
- Computer literacy
Certification
- Certified Recovery Specialist II April 2029
- Certified Peer Recovery Specialist (CPRS)
- CPR Certification
- Driver's License
Timeline
Discharge Coordinator
Pinnacle Treatment Centers
08.2024 - Current
Peer Support Specialist
Pinnacle Treatment Centers
07.2023 - 08.2024
House Manager
Crossroads Recovery Center
06.2022 - 03.2023
Customer Service Representative
RDI Connect
04.2021 - 08.2023
GED -
Southeastern Career Center