Hi, I’m
Sarah Jayakumaran
Chennai
Summary
To learn and function effectively in an organization and deliver up to the bottom line, constantly upgrade my knowledge and skills and make a difference in whatever I do. A conservatory and stable resource whom you can rely. Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 14 years of progressive training experience and take on challenging new role at Access health care. Confident training leader with demonstrated planning, organizational and leadership abilities focused on Training and Development. Highly effective at educating people at all different skill levels. Seek similar role with company.
Overview
16
years of professional experience
2
years of post-secondary education
Work History
Access Health Care Services
Management Trainer
11.2019 - Current
Job overview
- Pre hire screening of the associates
- Pre hire screening of the trainers and team leads
- Voice and accent training with all the effective models
- Induction program
- Pre process communication and softskil training
- Business development initiatives
- Stake holder management
- Designing the call scripts for the process
- Training Manila – Customer handling skills
- Soft skills
- Accent Neutralization
- Call audits
- OJT
- Intensive coaching mechanism
- Feedback Mechanism
- Chat communication
- Email communication
- Train the trainer
- Peer coaching
- Organizational Event management
- Training Need analysis
- Traninng Need Identification
- Train and Hire
- On Campus drive
- Training content
- Capsule content
- Managed new employee orientation training process for more than [Number] employees each year.
- Delivered new employee onboarding and training sessions via [Software].
- Coordinated technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Selected and assigned instructors to conduct specific training programs.
Hexaware Technologies
Senior Lead Trainer
10.2017 - 07.2019
Job overview
- Language Voice & Accent training
- Process Innovation management coordinator
- Handling the communication and Process wing
- Customizing the coaching as per the business requirement
- Coaching the voice coaches
- Active part in recruitment
- Mentoring the trainees and meeting the client expectations
- Active part in transition of First Advantage, leading BGV company in the US of America
- Conducting Grammar modules for all the levels
- Email Etiquette/Telephone Etiquette/ Quality legends
- Bridge member in behavioral counseling for the employees
- Induction Programs
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships.
- Training on facilitation and presentation Skill
- Master calibrator in stream lining the process and communication skills
- MC for YUVA, an outstanding cultural event on a yearly basis
- An outstanding performer with the rating of 5(excellent)
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Dell Services
Process and communication Sr.Associate
11.2008 - 10.2017
Job overview
- Language Voice & Accent training
- Pre hire screening in language skills
- Preparing language skil based test
- Cross training the nonvoice to voice
- Subject matter expertise(SME)
- Process Training(client specific)
- Off shore specialist in Credit balance for Insight CB
- Monitorring Voice files & Soft skill training
- Shadow train the new Coach and supporting them in the toddling phase
- Handled the call coaching team
- Master calibrator and streamling the process standards
- Preparing the Legends as per the metrics
- Transition Analsyt in Patient calling
- Voiceove for the oice mail box
- OD Training, receivable executive
- Worked for Tenet FCO as ARE
- Handled Eligibility, benefits, verification and pre-authorization for the patients from the insurance
- Tenet credit balance and claim status
- Worked for Insight (Claim status, denials, appeals and credit balance).
Water Today, EgmoreChennai
Team leader
08.2008 - 10.2008
Job overview
- Worked as a team leader and it was a domestic call center
- Was also a process trainer in the same call center.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Collected, arranged, and input information into database system.
AdviceSync pvt
Business Development Officer
10.2007 - 07.2008
Job overview
- Customer support
- Process trainer.
Education
National College of Paramedical science
Diploma from Pharmacy
01.1998 - 04.2000
Skills
TESOL Certified
undefinedAdditional Information
- 3
Singing , Guidance and counseling
Engage in Student counseling and guidance activities
Visit Schools and colleges
Building confidence and encourage them to overcome podium Fear
Empowering abandoned women and children
Timeline
Management Trainer
Access Health Care Services
11.2019 - Current
Senior Lead Trainer
Hexaware Technologies
10.2017 - 07.2019
Process and communication Sr.Associate
Dell Services
11.2008 - 10.2017
Team leader
Water Today, Egmore
08.2008 - 10.2008
Business Development Officer
AdviceSync pvt
10.2007 - 07.2008
National College of Paramedical science
Diploma from Pharmacy
01.1998 - 04.2000
Similar Profiles
Prabukumar RajendranPrabukumar Rajendran
Team Leader at Access Health Care ServicesTeam Leader at Access Health Care Services
Bharathwaj ChandrasekaranBharathwaj Chandrasekaran
Financial Analyst at Access Health Care ServicesFinancial Analyst at Access Health Care Services
Beulah ArulrajBeulah Arulraj
Training Manager & EOS Implementor at Saisystems HealthTraining Manager & EOS Implementor at Saisystems Health
Kalairani KKalairani K
Supply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL TechSupply Chain Analyst / Buyer / Configuration Analyst (Team Lead) at HCL Tech
Srinithi MSrinithi M
Process Associate at HanDigital Pvt LtdProcess Associate at HanDigital Pvt Ltd