Sarah Kamal
Client Relations Manager
Greater Noida
Summary
Experienced Client Relations and Operations manager, with a background in customer success, team handling, conflict resolution and management. In a career spanning 6 years growing not just existing business but also increasing revenue through client retention, I was also responsible for training and development of the project management team.
My experience of team handling has instilled in me a deeper sense of accountability and the ability to work and thrive even under pressure to achieve deadlines within set budgets.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Client Relations Manager
Resourcifi (RNF Technologies)
Noida
01.2020 - Current
- Managing the execution of complex consulting engagements to ensure the project and deliverables meet or exceed the client’s requirements and expectations and deliver superior value to clients.
- Structuring the project activities and identifying resource requirements, in line with the scope and objectives of the engagement.
- Leading and directing large teams, and oversee the overall quality of the project delivery.
- Engaging and managing key stakeholders at Management and C-Level to ensure client’s expectations are fully met.
- Proactively identifying issues and risks, examining alternatives, and pursuing the optimal course of actions to minimize adverse impact and maximize project success.
- Managing and enhancing relationship with clients, with the objective of positioning the company as a trusted partner and identifying and pursuing additional business opportunities.
- Working with Principal / Director in developing new business leads and opportunities to grow the business.
- Business Process Owner for Project Management – Standardization of PM Processes, Drive Excellence through Project Reviews.
- Mentoring / coaching junior colleagues to support their development within the organization.
Asst. Project Manager
Resourcifi (RNF Technologies)
Noida
12.2018 - 12.2020
- Client on-boarding, negotiation & relationship management.
- Supervising top level strategy for all paid marketing campaigns.
- Handling escalations and diffusing tense situations with the end clients.
- Responsible for scaling the process and setting the benchmarks for monthly in-bank revenue.
- Responsible for generating new business and increasing revenue from new and existing clients.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Documented project progress to fulfill project requirements and establish traceability.
- Monitored and tracked project metrics and collected data to share with project members.
Asst. Project Manager
RNF Technologies
Noida
06.2017 - 11.2018
- Delivered exceptional service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Identified and resolved risks to minimize project disruption.
- Planned, monitored and analyzed project costs to meet financial goals.
Education
MBA - Finance & Marketing
Aligarh Muslim University
Aligarh, India 03.2015 - 05.2017
B.Com - Commerce
Lucknow University
Lucknow, India 05.2011 - 03.2014
Skills
Project planning and development
Team Management
Client Relationship Management
Conflict resolution skills
Relationship cultivation and retention
Training and Development
Accomplishments
Achieved the highest client retention percentage company wide for 4 consecutive years. (Avg. of 4 years - 93.04%)
Timeline
Client Relations Manager
Resourcifi (RNF Technologies)
01.2020 - Current
Asst. Project Manager
Resourcifi (RNF Technologies)
12.2018 - 12.2020
Asst. Project Manager
RNF Technologies
06.2017 - 11.2018
MBA - Finance & Marketing
Aligarh Muslim University
03.2015 - 05.2017
B.Com - Commerce
Lucknow University
05.2011 - 03.2014