Sarah Kamal
Client Relations Manager
Greater Noida
Summary
Experienced Client Relations and Operations manager, with a background in customer success, team handling, conflict resolution and management. In a career spanning 6 years growing not just existing business but also increasing revenue through client retention, I was also responsible for training and development of the project management team.
My experience of team handling has instilled in me a deeper sense of accountability and the ability to work and thrive even under pressure to achieve deadlines within set budgets.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Client Relations Manager
Resourcifi (RNF Technologies)
Noida
01.2020 - Current
- Managing the execution of complex consulting engagements to ensure the project and deliverables meet or exceed the client’s requirements and expectations and deliver superior value to clients.
- Structuring the project activities and identifying resource requirements, in line with the scope and objectives of the engagement.
- Leading and directing large teams, and oversee the overall quality of the project delivery.
- Engaging and managing key stakeholders at Management and C-Level to ensure client’s expectations are fully met.
- Proactively identifying issues and risks, examining alternatives, and pursuing the optimal course of actions to minimize adverse impact and maximize project success.
- Managing and enhancing relationship with clients, with the objective of positioning the company as a trusted partner and identifying and pursuing additional business opportunities.
- Working with Principal / Director in developing new business leads and opportunities to grow the business.
- Business Process Owner for Project Management – Standardization of PM Processes, Drive Excellence through Project Reviews.
- Mentoring / coaching junior colleagues to support their development within the organization.
Asst. Project Manager
Resourcifi (RNF Technologies)
Noida
12.2018 - 12.2020
- Client on-boarding, negotiation & relationship management.
- Supervising top level strategy for all paid marketing campaigns.
- Handling escalations and diffusing tense situations with the end clients.
- Responsible for scaling the process and setting the benchmarks for monthly in-bank revenue.
- Responsible for generating new business and increasing revenue from new and existing clients.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Documented project progress to fulfill project requirements and establish traceability.
- Monitored and tracked project metrics and collected data to share with project members.
Asst. Project Manager
RNF Technologies
Noida
06.2017 - 11.2018
- Delivered exceptional service to clients to both maintain and extend relationship for future business opportunities.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Partnered with project team members to identify and quickly address problems.
- Identified and resolved risks to minimize project disruption.
- Planned, monitored and analyzed project costs to meet financial goals.
Education
MBA - Finance & Marketing
Aligarh Muslim University
Aligarh, India 03.2015 - 05.2017
B.Com - Commerce
Lucknow University
Lucknow, India 05.2011 - 03.2014
Skills
Project planning and development
Accomplishments
Achieved the highest client retention percentage company wide for 4 consecutive years. (Avg. of 4 years - 93.04%)
Timeline
Client Relations Manager
Resourcifi (RNF Technologies)
01.2020 - Current
Asst. Project Manager
Resourcifi (RNF Technologies)
12.2018 - 12.2020
Asst. Project Manager
RNF Technologies
06.2017 - 11.2018
MBA - Finance & Marketing
Aligarh Muslim University
03.2015 - 05.2017
B.Com - Commerce
Lucknow University
05.2011 - 03.2014
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