Sarah Kornblith
Monterey
Summary
Dedicated Customer Relations Specialist with a proven track record in resolving inquiries and enhancing client satisfaction. Expertise in communication, problem-solving, and sales management.
Overview
22
22
years of professional experience
Work History
Customer Relations Specialist
LAP Waste
Monterey, IN
04.2026 - Current
- Resolved customer inquiries efficiently through email and phone communications.
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Responsible for collections communication, adding finance fees via quickbooks, calls and email advising of collection actions.
- Processing customer orders for service, collecting payment.
- Customer appreciation outreach via phone and email.
Shop Manager
The Garden by Elizabeth
Culver, IN
02.2022 - 03.2026
- Oversaw daily operations, ensuring efficient workflow and high-quality customer service.
- Managed inventory levels, optimizing stock replenishment processes for seasonal demand.
- Front facing customer relations, taking orders, designing and processing payments.
- Responsible for maintaining quickbooks and ensuring accurate record keeping for tax and financial purposes.
- Cultivated relationships with vendors, negotiating favorable terms and improving supply chain reliability.
- Developed marketing strategies to increase store visibility and attract new customers.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
Sales Manager
AT&T
Plymouth
09.2004 - 02.2022
- Developed and implemented training programs to enhance team performance and product knowledge.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Monitored sales metrics to ensure accuracy and consistency in reporting across all channels.
- Conducted performance reviews, providing constructive feedback to support staff development and career progression.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Responsible for all inventory and cash handling with the retail location, ensured proper training to ensure loss did not occur.
Education
High School Diploma -
Christian Liberty Academy
Arlington Heights, IL05-1997
Skills
- Multi-line phone talent
- Excellent Customer Service Skillset
- Data Entry
- Excellent Multitasking Skills
- Complaint resolution
- Paperwork processing
- Sales expertise
- Account management
- Recordkeeping strengths
- CRM software
- Problem-solving skills
- Attention to detail
- Calm and professional under pressure
- Reliability
- Excellent communication
- Microsoft office
Timeline
Customer Relations Specialist
LAP Waste
04.2026 - Current
Shop Manager
The Garden by Elizabeth
02.2022 - 03.2026
Sales Manager
AT&T
09.2004 - 02.2022
High School Diploma -
Christian Liberty Academy