Sarah McGill
Indianapolis
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Special Projects Coordinator
Cox Automotive Mobility Fleet Services
Indianapolis, IN
01.2023 - Current
- Sending daily scheduled maintenance schedule to teams
- Documenting reason for scheduled PMs not completed daily
- Daily communication with vendors providing assistance regarding fleet maintenance needs
- Assisting team in overseeing that all maintenance being performed properly for customer
- Assisting in REACH portal
- Oversaw the implementation of SOP and SRT for customer and managed account/POC
- Invoice auditing.
Fleet Asset Administrator
Cox Automotive Mobility Fleet Services
Indianapolis, IN
06.2022 - 03.2023
- Responsible for repair and maintenance of fleet assets
- Communicating with vendors
- Ordering parts and tools
- Approving purchases from vendors
- Tracking status of new builds
- Assisted in assigning trucks to technicians
- Assisted in updating transfers of assets
- Requested VIN inspections
- Submitting Invoices
- Enforcing mandatory PM inspections for assets were up to date
- Tracked and enforced necessary recall repairs were completed
- Updated metrics reports providing to management
- Scheduling transports
- Reporting data trends to management
- Coordinating asset company logo wraps
- Sending equipment for repair or shipping where needed and delivering parts via forklift
- Maintained inventory for compressors and generators
- Managed truck key inventory
- Mailed out required truck stickers as needed.
Supervisor
Leidos
Indianapolis, IN
08.2019 - 06.2022
- Motivated team of call center operators on both inbound and outbound calls
- Supervised inbound team to make certain they answered questions knowledgeably and thoroughly
- Supervised outbound team to ensure they followed computer-generated lead order and exhibited courtesy always
- Monitored calls to make certain team followed provided scripts
- Motivated team to meet monthly goals and beat other teams in the Center.
Commercial Dispatcher
Over Head Door Company
Indianapolis, IN
03.2019 - 08.2019
- Accounts Receivables
- Routing service calls
- Invoicing.
Project Manager
Lowe's Home Improvement
Indianapolis, IN
08.2014 - 03.2019
- Serve as customer's main point of contact addressing issues, concerns
- Monitor ETA of product, schedule, and coordinate the installation of new products
- Communicate closely with vendors, installers, and stores to ensure proper delivery of products and services
- Approve and submit vendor / installer invoices for payment
- Explain the reason and cost of Change Orders to customer, order any necessary products, and then direct store to collect payment
- Follow up with customers upon completion of project to ensure customer satisfaction
- Submit any Work Orders both in warranty and out of warranty
- Assist in training new employees of processes, policies, and product information
- Attend and participate in continued education of products and procedures at our Central Production Office.
Loan Officer
Regency Mortgage
Indianapolis, IN
07.2005 - 12.2010
- Denied or approved loan applications based on evidence of credit qualifications
- Designed strategies to achieve referrals, loan quotas, and sales goals
- Developed a database of qualified leads through networking, emails, cold calls, and referrals
- Ensured loan applications contained supporting documentation and required information
- Evaluated loan applications to determine if minimum eligibility requirements were met
- Facilitated meetings to illustrate the diverse financial offerings and services available
- Interviewed prospective loan applicants to determine eligibility and screen for approval
- Maintained compliance with bank underwriting policies and federal lending regulations
- Managed applicants' expectations related to processing times, interest rates, and closing dates
- Oversaw entire mortgage processes from applications and origination to underwriting and closing
- Reviewed loan requests for accuracy and completeness.
Medical leave
Indianapolis, IN
03.2006 - 01.2010
I was on disability due to a back injury.
Title Examiner
Integrity Title Agency
Indianapolis, IN
12.2002 - 07.2005
- Inventoried office supplies and managed ordering of new supplies whenever required
- Organized and managed customer invoices and payments for escrow accounts
- Oversaw training of new hires in the office
- Sent title search orders to abstractors
- Typed title insurance documents and closing documents.
Education
No Degree - Theology/Missionary Training
Free Gospel Bible Institute
Export05.1995
High School Diploma -
House of Prayer Christian Academy
05.1994
Skills
- Customer Service Skills (10 years)
- Microsoft Office (10 years)
- Scheduling
- Project Management
- Accounts Payable (3 years)
- Outlook
- Customer Service
- Budget
- Loan Officer Experience
- Kronos
- Escrow
- Accounts Receivable
- Project Coordination
- Fair Housing Regulations
- Microsoft Excel
- Microsoft Word
- Continuous improvement
- Data entry
- Administrative experience
- Strategic planning
- Typing
- Management
- Credit Analysis
- Home Renovation (5 years)
- Loan processing (5 years)
- Management (7 years)
- Meeting Facilitation
- Construction
- Microsoft Access
- Microsoft Outlook
- Loan origination
- Office manager experience
- Mortgage servicing
- Supervisor (4 years)
- Communication skills
- Risk Assessment
- Project Scheduling
- Processes and procedures
- Data Collection
- Quality Control
- Interpersonal communications
Certification
- Accelerated Christian Education Instructor Certification
- Mortgage Loan Officer Licensed (Former)
Timeline
Sr. Special Projects Coordinator
Cox Automotive Mobility Fleet Services
01.2023 - Current
Fleet Asset Administrator
Cox Automotive Mobility Fleet Services
06.2022 - 03.2023
Supervisor
Leidos
08.2019 - 06.2022
Commercial Dispatcher
Over Head Door Company
03.2019 - 08.2019
Project Manager
Lowe's Home Improvement
08.2014 - 03.2019
Medical leave
03.2006 - 01.2010
Loan Officer
Regency Mortgage
07.2005 - 12.2010
Title Examiner
Integrity Title Agency
12.2002 - 07.2005
No Degree - Theology/Missionary Training
Free Gospel Bible Institute
High School Diploma -
House of Prayer Christian Academy