Summary
Overview
Work History
Education
Skills
Volunteering And Leadership
Timeline
Generic

Sarah Nordin

Syracuse,IN

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

17
17
years of professional experience

Work History

Lead Server

Coffee Depot
06.2022 - Current
  • Lead and coordinate a team of servers, ensuring efficient workflow and exceptional service standards
  • Train and mentor new staff members on menu details, service protocols, and customer engagement strategies
  • Maintain inventory levels, collaborating with management to optimize service efficiency
  • Handle customer inquiries and complaints with professionalism, ensuring guest satisfaction and loyalty
  • Implement and oversee daily specials and promotions to enhance guest experience and increase sales
  • Designed and coordinated detailed shift-specific tasks and responsibilities to enhance efficiency and staff performance
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Elementary Special Education Paraprofessional

Wawasee Community Schools
09.2016 - 08.2022
  • Assisted special education teachers in implementing individualized education programs (IEPs) for students with diverse learning needs and disabilities
  • Provided one-on-one and group support to students in academic settings, ensuring understanding of lesson material and promoting engagement in classroom activities
  • Assisted students with physical, behavioral, and emotional challenges, employing various strategies to promote independence and personal growth
  • Worked collaboratively with educators, therapists, and parents to communicate student progress and contribute to the development of strategies for improvement
  • Monitored and documented students' progress, behavior, and participation, providing feedback to teachers and contributing to evaluations
  • Adapted instructional materials and methods to accommodate the learning styles and needs of students in accordance with their IEPs
  • Facilitated a positive and inclusive learning environment, encouraging social skills development and peer interaction among students
  • Attended staff meetings and professional development workshops to enhance skills and stay informed of best practices in special education

Corporate & Institutional Services Client Representative

Lake City Bank
06.2014 - 09.2016
  • Responded to inbound corporate client calls regarding account inquiries, transactions, and banking services, delivering professional and efficient service in a high-volume environment
  • Resolved client complaints and issues promptly, ensuring high levels of satisfaction and fostering client loyalty
  • Collaborated with team members and other departments to enhance client service quality and streamline processes
  • Maintained detailed and accurate records of client interactions and transactions using the bank's CRM system
  • Demonstrated strong problem-solving skills to address client concerns effectively and facilitate quick resolutions
  • Stayed updated on banking regulations, policies, and industry trends to ensure accurate information delivery to clients

Teller/Customer Service Representative

Lake City Bank
09.2008 - 06.2014
  • Provide exceptional service to customers, answering inquiries and resolving issues in a timely and professional manner
  • Accurately process financial transactions, including deposits, withdrawals, transfers, and payments
  • Assist customers with account inquiries, including balances, statements, and transaction history
  • Facilitated the opening of new banking products for customers, enhancing their financial services experience
  • Educate customers on bank products and services, identifying opportunities to promote additional services that meet their financial needs
  • Safeguard cash and ensure accurate cash drawer balancing at the end of each shift
  • Assisted with the vault balancing process, maintaining accuracy in cash inventory management
  • Follow all banking regulations and policies to ensure compliance and security of customer information
  • Engaged in ongoing professional development in federal compliance and regulatory standards
  • Identify and address customer issues or complaints, collaborating with management when necessary to achieve resolutions
  • Work collaboratively with colleagues to achieve branch goals and maintain a positive work environment

Education

Bachelor's of Science - Organizational Leadership and Supervision, Human Resource Management, Psychology

Purdue University Fort Wayne
Fort Wayne, IN

Skills

  • Sales support
  • Research
  • Bookkeeping
  • Meeting planning
  • Professionalism
  • Multi-line phone systems
  • Business correspondence writing
  • Interpersonal communication
  • Documentation and recordkeeping
  • Telephone and email etiquette

Volunteering And Leadership

  • Treasurer, Boy Scouts of America, 03/01/24, Present, Syracuse, IN, Oversaw the budgeting and financial planning for the Cub Scout Pack, ensuring effective allocation of resources for activities and events., Maintained accurate financial records, including income, expenses, and receipts, to support transparency and accountability within the organization., Assisted in planning fundraising initiatives to support pack activities., Prepared and presented monthly financial reports to Pack leadership providing clear insights into the Pack's financial health, while working closely with leaders to address financial concerns and create strategies for future sustainability., Ensured adherence to organizational guidelines and financial policies, promoting ethical management of funds.
  • PTO Member - Fundraising Committee, PTO, 08/01/22, Present, Syracuse, IN, Collaborated with committee members to devise and implement effective fundraising strategies., Played a key role in organizing the inaugural PTO Walk-a-Thon, ensuring smooth operations and high community participation., Engaged local businesses and community members to secure sponsorships and donations, expanding the financial resources available for school programs., Developed promotional materials and utilized social media to raise awareness of fundraising events, significantly increasing attendance and contributions., Assisted in monitoring and reporting on fundraising progress, providing regular updates to the PTO and school administration to ensure transparency and accountability., Recruited and managed volunteers for events, fostering teamwork and enhancing the overall success of fundraising initiatives.

Timeline

Lead Server

Coffee Depot
06.2022 - Current

Elementary Special Education Paraprofessional

Wawasee Community Schools
09.2016 - 08.2022

Corporate & Institutional Services Client Representative

Lake City Bank
06.2014 - 09.2016

Teller/Customer Service Representative

Lake City Bank
09.2008 - 06.2014

Bachelor's of Science - Organizational Leadership and Supervision, Human Resource Management, Psychology

Purdue University Fort Wayne
Sarah Nordin