Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
17
17
years of professional experience
Work History
Lead Server
Coffee Depot
06.2022 - Current
Lead and coordinate a team of servers, ensuring efficient workflow and exceptional service standards
Train and mentor new staff members on menu details, service protocols, and customer engagement strategies
Maintain inventory levels, collaborating with management to optimize service efficiency
Handle customer inquiries and complaints with professionalism, ensuring guest satisfaction and loyalty
Implement and oversee daily specials and promotions to enhance guest experience and increase sales
Designed and coordinated detailed shift-specific tasks and responsibilities to enhance efficiency and staff performance
Kept register accurate through correct billing, payment processing, and cash management practices.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Elementary Special Education Paraprofessional
Wawasee Community Schools
09.2016 - 08.2022
Assisted special education teachers in implementing individualized education programs (IEPs) for students with diverse learning needs and disabilities
Provided one-on-one and group support to students in academic settings, ensuring understanding of lesson material and promoting engagement in classroom activities
Assisted students with physical, behavioral, and emotional challenges, employing various strategies to promote independence and personal growth
Worked collaboratively with educators, therapists, and parents to communicate student progress and contribute to the development of strategies for improvement
Monitored and documented students' progress, behavior, and participation, providing feedback to teachers and contributing to evaluations
Adapted instructional materials and methods to accommodate the learning styles and needs of students in accordance with their IEPs
Facilitated a positive and inclusive learning environment, encouraging social skills development and peer interaction among students
Attended staff meetings and professional development workshops to enhance skills and stay informed of best practices in special education
Responded to inbound corporate client calls regarding account inquiries, transactions, and banking services, delivering professional and efficient service in a high-volume environment
Resolved client complaints and issues promptly, ensuring high levels of satisfaction and fostering client loyalty
Collaborated with team members and other departments to enhance client service quality and streamline processes
Maintained detailed and accurate records of client interactions and transactions using the bank's CRM system
Demonstrated strong problem-solving skills to address client concerns effectively and facilitate quick resolutions
Stayed updated on banking regulations, policies, and industry trends to ensure accurate information delivery to clients
Teller/Customer Service Representative
Lake City Bank
09.2008 - 06.2014
Provide exceptional service to customers, answering inquiries and resolving issues in a timely and professional manner
Accurately process financial transactions, including deposits, withdrawals, transfers, and payments
Assist customers with account inquiries, including balances, statements, and transaction history
Facilitated the opening of new banking products for customers, enhancing their financial services experience
Educate customers on bank products and services, identifying opportunities to promote additional services that meet their financial needs
Safeguard cash and ensure accurate cash drawer balancing at the end of each shift
Assisted with the vault balancing process, maintaining accuracy in cash inventory management
Follow all banking regulations and policies to ensure compliance and security of customer information
Engaged in ongoing professional development in federal compliance and regulatory standards
Identify and address customer issues or complaints, collaborating with management when necessary to achieve resolutions
Work collaboratively with colleagues to achieve branch goals and maintain a positive work environment
Education
Bachelor's of Science - Organizational Leadership and Supervision, Human Resource Management, Psychology
Purdue University Fort Wayne
Fort Wayne, IN
Skills
Sales support
Research
Bookkeeping
Meeting planning
Professionalism
Multi-line phone systems
Business correspondence writing
Interpersonal communication
Documentation and recordkeeping
Telephone and email etiquette
Volunteering And Leadership
Treasurer, Boy Scouts of America, 03/01/24, Present, Syracuse, IN, Oversaw the budgeting and financial planning for the Cub Scout Pack, ensuring effective allocation of resources for activities and events., Maintained accurate financial records, including income, expenses, and receipts, to support transparency and accountability within the organization., Assisted in planning fundraising initiatives to support pack activities., Prepared and presented monthly financial reports to Pack leadership providing clear insights into the Pack's financial health, while working closely with leaders to address financial concerns and create strategies for future sustainability., Ensured adherence to organizational guidelines and financial policies, promoting ethical management of funds.
PTO Member - Fundraising Committee, PTO, 08/01/22, Present, Syracuse, IN, Collaborated with committee members to devise and implement effective fundraising strategies., Played a key role in organizing the inaugural PTO Walk-a-Thon, ensuring smooth operations and high community participation., Engaged local businesses and community members to secure sponsorships and donations, expanding the financial resources available for school programs., Developed promotional materials and utilized social media to raise awareness of fundraising events, significantly increasing attendance and contributions., Assisted in monitoring and reporting on fundraising progress, providing regular updates to the PTO and school administration to ensure transparency and accountability., Recruited and managed volunteers for events, fostering teamwork and enhancing the overall success of fundraising initiatives.