Sarah Pinto
Mumbai
Summary
Detail-oriented and proactive professional experienced in client support, process coordination, and documentation. Skilled in managing customer inquiries, maintaining CRM records, and contributing to efficient workflows. Adept at using SaaS and Microsoft Office tools to support account management operations. Demonstrates strong written and verbal communication, organizational efficiency, and adaptability in remote environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Intern
Closure Counselling & Mental Health Clinic
06.2024 - 07.2024
- Supported client-facing operations, managing inquiries and ensuring prompt and accurate responses.
- Maintained detailed client records and reports, similar to CRM-based documentation in account management.
- Collaborated with internal teams to troubleshoot process gaps and recommend improvements.
- Managed participant data for 120+ individuals using digital platforms, ensuring accuracy and confidentiality.
- Prepared structured summaries and reports to communicate key insights—transferable to travel and account reporting.
- Demonstrated proactive problem-solving and accountability in a remote-style workflow.
Skills
EMPLOYED
- Client Support & Coordination: Experience responding to client inquiries, tracking updates, and ensuring clear communication.
- Data & Documentation: Skilled in maintaining organized records, summarizing information, and preparing basic reports.
- Process Awareness: Supportive in identifying simple workflow improvements and maintaining consistency in documentation.
- Technology & Tools: Comfortable using Microsoft Word, Excel, PowerPoint, and Google Docs. Able to learn CRM and booking platforms through online training.
- Training & Learning: Quick to pick up new tools and systems; can follow structured procedures and assist in explaining them to others.
- Communication: Strong written and spoken English; experienced in coordinating with teams and clients in virtual environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
MSc - Psychology - Clinical Psychology Specialization
Amity University
Mumbai, India06.2025
BA - Psychology, Economics, and Sociology
Jyoti Nivas College Autonomous
Bengaluru, India06.2022
Skills
- CRM Tools: HubSpot, Salesforce (basic)
- Microsoft Office Suite: Excel, Word, PowerPoint
- Google Workspace: Docs, Sheets, Forms
- Communication Tools: Zoom, Slack, Email/Chat Support Systems
Languages
English
Hindi
Timeline
Intern
Closure Counselling & Mental Health Clinic
06.2024 - 07.2024
BA - Psychology, Economics, and Sociology
Jyoti Nivas College Autonomous
Skills
EMPLOYED
MSc - Psychology - Clinical Psychology Specialization
Amity University