Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Rojas

Kokomo

Summary

Completed career development programs such as a program called the Individual Contributor LEAD program to help assist for moving upward in a company.

Overview

7
7
years of professional experience

Work History

NICU Intake Specialists

CareSource
06.2022 - Current
  • Performed the necessary documentation for building prior authorizations, so the information was collected and reviewed promptly by a UM nurse.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Ensured member confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
  • Demonstrated adaptability when faced with changing circumstances or new challenges within the role, maintaining consistent performance levels under pressure.
  • Verified eligibility requirements, demographic information, and clinical data, and then built prior authorizations for nurses to review.
  • Collaborated with other departments to streamline workflow processes, resulting in increased efficiency and a more cohesive organizational structure.

Member Health Assessor

CareSource
11.2020 - 06.2022
  • Managed workload effectively by prioritizing tasks according to deadlines while maintaining attention to detail in all aspects of the assessment process.
  • Maintained up-to-date knowledge of industry best practices, attending professional conferences and participating in ongoing training opportunities.
  • Worked with the High Risk Obstetric population to reduce the number of infant and maternal deaths.
  • Performed assessments on members of the High-Risk OB population to provide resources and information.
  • Worked with high-risk OB nurses to ensure members had managed care.

Community Health Worker

CareSource
05.2018 - 11.2020
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Collaborated with external organizations to coordinate health and social services.

Intern – Cardiac Administration Department

Franciscan Health Cardiac Screening Center
01.2018 - 05.2018
  • Educate patients about risks of heart disease
  • Create bulletin boards for related health topics
  • Perform daily room checks
  • Check patients in for heart scan, lung scan, or vascular screening
  • Participate in health fairs around the community
  • Check in patients
  • Keep a clean work environment
  • Following HIPAA regulations and rules
  • Job Shadowing throughout the hospital
  • Working closely with other departments in the hospital
  • Performing cholesterol screenings on patients

Education

Bachelor of Science - Health Education and Promotion, Minor: Sociology

Ball State University
Muncie, IN
05.2018

Skills

  • Intake assessment
  • Data entry
  • Compassionate communication
  • Critical thinking skills
  • Progress reporting
  • Follow-up skills
  • Case management
  • Records management
  • Eligibility review
  • Claims processing
  • Insurance verification
  • Multi-line phone systems
  • Confidentiality
  • Charting and clinical documentation
  • Microsoft office
  • Employee training
  • Customer service
  • Maintaining client records
  • Active listening
  • Problem-solving
  • Data confidentiality
  • Collaboration and teamwork
  • Case file management
  • Career development

Timeline

NICU Intake Specialists

CareSource
06.2022 - Current

Member Health Assessor

CareSource
11.2020 - 06.2022

Community Health Worker

CareSource
05.2018 - 11.2020

Intern – Cardiac Administration Department

Franciscan Health Cardiac Screening Center
01.2018 - 05.2018

Bachelor of Science - Health Education and Promotion, Minor: Sociology

Ball State University

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Sarah Rojas