Sarah Ross
Crown Point
Summary
Passionate professional with extensive experience in human services, community advocacy and outreach. I possess strong skills in relationship management, public health and marketing/advertising. Known for fostering long-term relationships and delivering compassionate support, I excel in diverse environments and am committed to creating positive impact.
Overview
14
14
years of professional experience
Work History
Portfolio Manager
Jaguar Land Rover South Shore
08.2024 - Current
- Oversee customer portfolios to ensure client satisfaction and retention
- Develop relationships with clients to drive repeat business and referrals
- Manage vehicle inventory to align with client preferences and market trends
- Coordinate with sales and service departments to optimize customer experiences
- Implement customer outreach strategies to engage high-value clients
Vehicle Acquisition Manager
Sonic Automotive: Audi Central Houston
05.2023 - 05.2024
- Identified customer needs and ensured customer satisfaction
- Manage rental fleet, vehicle registration, claims, and maintenance of vehicles.
- Collaborated with Service Advisers to provide suitable rental options
- Led the acquisition department, increasing sales revenue by 20%
- Created marketing materials and implemented strategies to engage customers
Program Coordinator V
Harris County Public Health
08.2022 - 02.2023
- Provided strategic oversight to Ryan White Grant Administration activities and deliverables
- Partnered with Quality Improvement to monitor grant progress
- Wrote, edited, and proofread grant proposals and contracts
- Monitored sub-recipient program awardees to ensure program goals were met
- Conducted research, analyzed complex statistical data, and developed project evaluations
- Maintained productive relationships with HR, Operations, Finance, and Purchasing
- Led monthly staff meetings and 1:1s to enforce policies and assess staff needs
Outreach/Prevention Specialist
Washington University
01.2016 - 04.2022
- Researched at-risk demographic areas for HIV/AIDS prevention programs
- Conducted investigations and data analysis for program development
- Monitored sub-recipient program awards and milestones
- Manage in office, mobile and home testing
- Facilitated technical assistance training, education workshops, and webinars
- Collaborated with Law Enforcement to address community concerns regarding homelessness
- Evaluated client needs and coordinated shelter stays and transportation
- Assisted clients with finding employment, housing, and state assistance
Executive Assistant to the President
Health Literacy Media
10.2014 - 01.2016
- Managed office operations, staff schedules, and complex calendars
- Handled bookkeeping, accounting, and office inventory
- Coordinated PR initiatives, workshops, fundraisers, and events
- Coordinated board meetings, travel arrangements and meals
Youth Development Specialist
Youth and Family Center
10.2013 - 10.2014
- Created and managed fitness and nutrition activities for students PK-12th grade
- Investigated child welfare concerns and reported suspicious activities
- Managed relationships with community organizations for collaborations
- Coordinated fundraising and donor relations events
- Managed caseloads of 50-60 children in state custody
- Coordinated with therapists, lawyers, and families for foster youth and their best outcomes
- Facilitated life skill classes for youth self-sufficiency
- Monitored progress and ensured compliance with laws and policies
Education Specialist/Office Assistant
Planned Parenthood
08.2010 - 10.2013
- Provided sex education to various groups and supported administrative functions
- Assisted with HR, operations, and fundraising events
- Conducted donor solicitation and managed donor database
- Provided administrative support and managed documents
Education
Master of Arts - Non-profit Management
Lindenwood University
Saint Charles, MOBachelor of Arts - Communications
Lindenwood University
Saint Charles, MO12-2013
Skills
- Relationship Management
- Event Management
- Database Management
- Data Analytics
- Compliance Monitoring
- Program Development & Management
- Employee Training & Development
- Negotiation
- Budget Management
- Diversity & Inclusion
Trainings & Certificates
- Community Health Worker, Texas Health and Human Services, 2022
- FEMA Emergency Response, 2022
- 21st Century Sex Education, Brown School of Social Work, 2017
- Human Trafficking 101, University of Missouri, School of Social Work, 2018
- Cert. Phlebotomist, St. Louis School of Phlebotomy, 2016
- Trauma-Informed Care, Alive & Well, 2016
- Cultural Competency & Stigmatization of Infectious Disease & Mental Health, 2016
- Substance Abuse 101, Missouri Institute of Mental Health, 2016
- Property & Casualty Insurance, 2024
Community Service
- Houston Area HIV Planning Council, Advisory Board, 2022-Present
- Women of Color, Board Chair President, 2016-2022
- Regional Hepatitis Council, Advisory Board, 2018-2019
- Better Family Life, Advisory Board, 2016-2022
- Teen Pregnancy Prevention, Advisory Board, 2016-2022
- Phenomenal Women’s Club, President, 2015-2018
Timeline
Portfolio Manager
Jaguar Land Rover South Shore
08.2024 - Current
Vehicle Acquisition Manager
Sonic Automotive: Audi Central Houston
05.2023 - 05.2024
Program Coordinator V
Harris County Public Health
08.2022 - 02.2023
Outreach/Prevention Specialist
Washington University
01.2016 - 04.2022
Executive Assistant to the President
Health Literacy Media
10.2014 - 01.2016
Youth Development Specialist
Youth and Family Center
10.2013 - 10.2014
Education Specialist/Office Assistant
Planned Parenthood
08.2010 - 10.2013
Master of Arts - Non-profit Management
Lindenwood University
Bachelor of Arts - Communications
Lindenwood University
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