Sarah Ross
Crown Point
Summary
Passionate professional with extensive experience in human services, community advocacy and outreach. I possess strong skills in relationship management, public health and marketing/advertising. Known for fostering long-term relationships and delivering compassionate support, I excel in diverse environments and am committed to creating positive impact.
Overview
14
14
years of professional experience
Work History
Portfolio Manager
Jaguar Land Rover South Shore
Crown Point, IN
08.2024 - Current
- Oversee customer portfolios to ensure client satisfaction and retention
- Develop relationships with clients to drive repeat business and referrals
- Manage vehicle inventory to align with client preferences and market trends
- Coordinate with sales and service departments to optimize customer experiences
- Implement customer outreach strategies to engage high-value clients
Vehicle Acquisition Manager
Sonic Automotive: Audi Central Houston
Houston, TX
05.2023 - 05.2024
- Identified customer needs and ensured customer satisfaction
- Manage rental fleet, vehicle registration, claims, and maintenance of vehicles.
- Collaborated with Service Advisers to provide suitable rental options
- Led the acquisition department, increasing sales revenue by 20%
- Created marketing materials and implemented strategies to engage customers
Program Coordinator V
Harris County Public Health
Houston, TX
08.2022 - 02.2023
- Provided strategic oversight to Ryan White Grant Administration activities and deliverables
- Partnered with Quality Improvement to monitor grant progress
- Wrote, edited, and proofread grant proposals and contracts
- Monitored sub-recipient program awardees to ensure program goals were met
- Conducted research, analyzed complex statistical data, and developed project evaluations
- Maintained productive relationships with HR, Operations, Finance, and Purchasing
- Led monthly staff meetings and 1:1s to enforce policies and assess staff needs
Outreach/Prevention Specialist
Washington University
St. Louis, MO
01.2016 - 04.2022
- Researched at-risk demographic areas for HIV/AIDS prevention programs
- Conducted investigations and data analysis for program development
- Monitored sub-recipient program awards and milestones
- Manage in office, mobile and home testing
- Facilitated technical assistance training, education workshops, and webinars
- Collaborated with Law Enforcement to address community concerns regarding homelessness
- Evaluated client needs and coordinated shelter stays and transportation
- Assisted clients with finding employment, housing, and state assistance
Executive Assistant to the President
Health Literacy Media
St. Louis, MO
10.2014 - 01.2016
- Managed office operations, staff schedules, and complex calendars
- Handled bookkeeping, accounting, and office inventory
- Coordinated PR initiatives, workshops, fundraisers, and events
- Coordinated board meetings, travel arrangements and meals
Youth Development Specialist
Youth and Family Center
St. Louis, MO
10.2013 - 10.2014
- Created and managed fitness and nutrition activities for students PK-12th grade
- Investigated child welfare concerns and reported suspicious activities
- Managed relationships with community organizations for collaborations
- Coordinated fundraising and donor relations events
- Managed caseloads of 50-60 children in state custody
- Coordinated with therapists, lawyers, and families for foster youth and their best outcomes
- Facilitated life skill classes for youth self-sufficiency
- Monitored progress and ensured compliance with laws and policies
Education Specialist/Office Assistant
Planned Parenthood
St. Louis, MO
08.2010 - 10.2013
- Provided sex education to various groups and supported administrative functions
- Assisted with HR, operations, and fundraising events
- Conducted donor solicitation and managed donor database
- Provided administrative support and managed documents
Education
Master of Arts - Non-profit Management
Lindenwood University
Saint Charles, MOBachelor of Arts - Communications
Lindenwood University
Saint Charles, MO12-2013
Skills
- Relationship Management
- Event Management
- Database Management
- Data Analytics
- Compliance Monitoring
- Program Development & Management
- Employee Training & Development
- Negotiation
- Budget Management
- Diversity & Inclusion
Trainings & Certificates
- Community Health Worker, Texas Health and Human Services, 2022
- FEMA Emergency Response, 2022
- 21st Century Sex Education, Brown School of Social Work, 2017
- Human Trafficking 101, University of Missouri, School of Social Work, 2018
- Cert. Phlebotomist, St. Louis School of Phlebotomy, 2016
- Trauma-Informed Care, Alive & Well, 2016
- Cultural Competency & Stigmatization of Infectious Disease & Mental Health, 2016
- Substance Abuse 101, Missouri Institute of Mental Health, 2016
- Property & Casualty Insurance, 2024
Community Service
- Houston Area HIV Planning Council, Advisory Board, 2022-Present
- Women of Color, Board Chair President, 2016-2022
- Regional Hepatitis Council, Advisory Board, 2018-2019
- Better Family Life, Advisory Board, 2016-2022
- Teen Pregnancy Prevention, Advisory Board, 2016-2022
- Phenomenal Women’s Club, President, 2015-2018
Timeline
Portfolio Manager
Jaguar Land Rover South Shore
08.2024 - Current
Vehicle Acquisition Manager
Sonic Automotive: Audi Central Houston
05.2023 - 05.2024
Program Coordinator V
Harris County Public Health
08.2022 - 02.2023
Outreach/Prevention Specialist
Washington University
01.2016 - 04.2022
Executive Assistant to the President
Health Literacy Media
10.2014 - 01.2016
Youth Development Specialist
Youth and Family Center
10.2013 - 10.2014
Education Specialist/Office Assistant
Planned Parenthood
08.2010 - 10.2013
Master of Arts - Non-profit Management
Lindenwood University
Bachelor of Arts - Communications
Lindenwood University