Sarah Saylor
Bedford
Summary
Experienced: Customer service professional with 5+ years working face to face with customers and putting them at the core of the interaction in order to best assist them Efficient: Excels at multi-tasking and leading groups of people, communicating with teammates and customers in a fun, respectful manner Skilled: Possess appropriate and professional skills when dealing with peers and customers
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Barco Family Dentistry
09.2023 - 09.2024
- Manging the office schedule & a cancelation list to fill canceled appointments
- Sending claims to insurance, posting payments, working with the billing members on communicating to patients the breakdown of bills
- Updating insurance files
- Cleaning the front office
- Updating xrays on file
- Seating patients when clinical staff needed help
- Working with the VA for referrals and records
Dental Assistant
Aspen Dental-Bloomington, IN
02.2023 - 08.2023
- Seating patients for their appointments
- Performing various dental assistant tasks such as denture adjustments, impressions, denture liners
- Assisting the dentist with other denture steps, extractions, fillings, crowns etc
- Scheduling patients for their next appointments per dentist orders
- I have a provisional dental XRay license
RCS Scheduler
IU Health-Bloomington, IN
03.2021 - 01.2023
- Company Overview: (OBGYN)
- Scheduling and managing schedule books for 16+ providers
- Taking/making 100+ calls daily to accommodate needs of patients and requests of providers
- Managing patient pool with messages about changes, referrals and provider requests
- (OBGYN)
Senior Customer Service Representative
Fifth Third Bank
07.2016 - 02.2021
- Began as Senior Customer Service Representative in July 2016
- Promoted to Lead Customer Service Representative in April 2017
- Promoted to PB1 April 2018 - Promoted to PB2 May 2018
- Excels at keeping my teammates excited and in sync with procedures
- Consistently works at finding the next step to take to remain operationally sound
Assistant Store Manager
Vanity
02.2016 - 04.2016
- Began as Assistant Store Manager in February 2016
- Promoted to Store Sales Manager in April 2016
- Responsible for leading team members and training in areas including sales, loss prevention, customer service and helping customers find their favorite clothes
Education
Diploma -
Owen Valley High School
06.2011
General Studies -
Ivy Tech Community College
05.2013
Skills
- Insurance Verification
- Customer Care
- Management
- Effective multitasking
- Workflow optimization
- Customer relations
- Effective planning
- Documentation and control
Efficiency
Excels at multi-tasking and leading groups of people, communicating with teammates and customers in a fun, respectful manner
Experience
Customer service professional with 5+ years working face to face with customers and putting them at the core of the interaction in order to best assist them
Timeline
Front Office Manager
Barco Family Dentistry
09.2023 - 09.2024
Dental Assistant
Aspen Dental-Bloomington, IN
02.2023 - 08.2023
RCS Scheduler
IU Health-Bloomington, IN
03.2021 - 01.2023
Senior Customer Service Representative
Fifth Third Bank
07.2016 - 02.2021
Assistant Store Manager
Vanity
02.2016 - 04.2016
General Studies -
Ivy Tech Community College
Diploma -
Owen Valley High School
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