Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sarah Talley

Valparaiso

Summary

Committed English Tutor with 3 years of experience teaching English as second language. Genuinely interested in needs and interests of students. Adaptable to apply various teaching methods to address multiple learning styles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

English Tutor

Freelance
07.2022 - Current
  • Demonstrated pronunciation and taught regional language differences.
  • Earned TEFL/TESOL certification and maintained required continuing education credits.
  • Motivated students with accurate feedback and positive reinforcement.
  • Mentored and coached students with focus on developing independence and self-confidence.

Insurance Agent

David Santana State Farm
09.2019 - 01.2020
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Utilized CRM software to manage client relationships.
  • Finalized sales and collected necessary deposits.
  • Educated clients on insurance policies and procedures.

Medical Assistant

Community Healthcare System
06.2016 - 06.2019
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Cleaned, restocked and prepared exam rooms and medical equipment.
  • Educated patients about medications, procedures and physician's instructions.
  • Recorded vital signs and medical history.
  • Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
  • Tracked and managed inventory for exam rooms and maintained vaccine and expiration logs.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.

Supervisor

Wgis
05.2019 - 05.2019
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Identified and corrected issues negatively impacting team and business operations.
  • Coordinated with internal departments to maximize operational efficiency across all areas, including incoming and outgoing shipments and daily production.

Education

No Degree - Elementary Education

Grand Canyon University
Phoenix, AZ
06-2028

Skills

  • Verbal and written communication
  • Goal-oriented
  • Processes and procedures
  • Language instruction
  • Motivating students
  • Building rapport
  • Encouraging students
  • Effective listening

Certification

  • TESOL Certified

Timeline

English Tutor

Freelance
07.2022 - Current

Insurance Agent

David Santana State Farm
09.2019 - 01.2020

Supervisor

Wgis
05.2019 - 05.2019

Medical Assistant

Community Healthcare System
06.2016 - 06.2019

No Degree - Elementary Education

Grand Canyon University

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Sarah Talley