Sarah Voss
Peru
Summary
Hardworking employee enthusiastic about learning any field field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Fedex Delivery Driver
Grackson Logistics
05.2024 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Successfully avoided time delivery delays by carefully planning best routes.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Documented mileage, deliveries, pickups, customer issues and damages.
Fedex Busniess Manager/Delivery Driver
Cayes Transportation
10.2022 - 05.2024
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
FedEx Ground Delivery Driver
Riteway Delivery
07.2021 - 03.2022
- Ran Designated Ground Routes in Logansport, Frankfort, Delphi
- Delivered packages to customer doorsteps and business offices.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Fostered positive working relationships with regular customers.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Lifted, lowered, and carried packages typically weighing up to 150 pounds throughout regular course of delivery.
- Lifted, lowered, and carried packages weighing up to 150 pounds throughout regular course of delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Minimized company liability and risks to loads by obeying traffic laws.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Kept detailed records of deliveries and money received from customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
FedEx Ground Delivery Driver
K&R Shipping Logistics
05.2021 - 08.2021
- Deliver packages in and around Muncie, Indiana
Correctional Officer
Cass County Sheriffs Department
12.2019 - 01.2021
- Enforce rules and keep order within the jail and housing unit
- Supervise activities of inmates
- Aid in rehabilitation and counseling of offenders
- Inspect rooms for contraband
- Inspect facilities to ensure that they meet standards
- Search inmates for contraband items
- Report on inmate conduct, good or bad
- Ensure inmates kept appointments with medical, dental, Attorney
- Ensured inmates had necessary paperwork and forms they requested
Correctional Officer
Indiana Department of Correction
06.2019 - 10.2019
- Enforce rules and keep order within the prison and housing unit
- Supervise activities of inmates
- Aid in rehabilitation and counseling of offenders
- Inspect rooms for contraband
- Inspect facilities to ensure that they meet standards
- Search inmates for contraband items
- Report on inmate conduct, good or bad
- Ensure inmates kept appointments with medical, dental, Disciplinary Hearing Board, case managers and case workers
- Ensured inmates had necessary paperwork and form that requested
Vinyl sticker maker
PJ's Vinyls
02.2019 - 04.2019
- Attended World of Wheels Shows and made custom vinyl stickers for customers
- Weeded the vinyl pieces out of the stickers
- Covered the stickers so they could be transported
Delivery Driver
Harvey Hinklemeyers
10.2018 - 01.2019
- Drove and handled deliveries for 6 days a week
- Sometimes 7 days a week
- Packed up the deliveries and ensured the order was correct and all present before delivery
Bartender
Korner Lounge
04.2018 - 08.2018
- Very busy, fast paced environment
- Barback, bartender, waitress
- Serve safe qualified
- Served drinks, food, popcorn
- Talked with multiple customers at a time
- Typical bar responsibilities
- Open/close/ shift change counted down drawer
- Cleaning duties before/during/ after closing
Utility Locator
Private Locating Company
09.2017 - 05.2018
- Worked with Jonathan Voss as my locating supervisor
- Frequently used the RD-8100 locator
- Familiar with ultisphere and ultipro
- Learned to locate gas, phone, and cable
Bartender/Manager
Back Home Pubs and Subs
03.2017 - 02.2018
- Day shift Manager
- Bartended/Cooked during my shift
- Also did in town deliveries during my shift
- Delivered food on second shift
- Ordered beer and liquor through distributors
- Also did daily inventories of all alcohol and food
- Trained new employees on our point of sale system
- Ensured they knew the menu, the prices, and that they had great communication skills
Bartender
Nickle Plate Saloon
09.2016 - 02.2017
- Performed opening and closing duties
- Did before, during, and after service inventories
- Fast paced environment
- Was Serve Safe qualified
- Performed bar back duties
- Sometimes worked a double shift (5pm-3am)
Service Advisor
Pep Boy Auto
06.2015 - 12.2015
- Worked with customers in need of vehicle repair and maintenance, by providing excellent customer service, advice and repair/ maintenance estimates
- Also had to outsource parts for some vehicles
- Had to call dealerships, LQK, Autozone, Advanced Auto Parts, and Napa Auto Parts
- Part of your learning experience will be computer based E-Learning that will include modules that cover basic automotive systems, customer service best practices and learning centered around PBY systems as well as instructor-led training and training sessions
Bartender and Server
McDonough's
04.2014 - 05.2015
- While working as a server, I attended a bartending academy and learned how to make drinks, and become a bartender
- I was trained in the kitchen to help the kitchen staff when they were short staffed
- I was disc jockey apprentice also
- I learned how to serve, bartend, work in the kitchen and how to run the music software we used for music and for karaoke
Flight Operations Specialist
United States Armed Services- Army
03.2010 - 03.2014
- Company Overview: US Army - Hunter Army Airfield, Savannah, GA 31405
- Unmanned Aerial Vehicle (UAV) Flight Operations Specialist
- I was an Army 15P Aviation Operations Specialist on the MQ-5B Hunter
- In my time at this station, I have scheduled, tracked, and maintained records for over 50 pilots, over 400 missions, and just over 1200 flight hours, earning a 'Commendable' from inspectors during the latest Aviation Resource Management Survey (ARMS) inspection
- I was a Squad Leader in charge of 5 Soldiers
- I made sure they knew where to be and what time to be there
- I managed them, their environments, their work, and their well-being
- Was the POC between Platoon Sergeant and the Soldiers in my Squad
- US Army - Hunter Army Airfield, Savannah, GA 31405
Flight Operations Specialist
United States Armed Services- Army
11.2007 - 02.2010
- Assigned to a MEDEVAC unit where I maintained flight records, currency requirements, and flight scheduling for 32 pilots, 16 flight medics, and 22 crew chiefs for over 400 MEDEVAC missions
- I was instrumental in the unit's transition from the 759 program to CAFRS
- Managed the Administration section
- Squad Leader to 3 soldiers
- Managed them and their work
- Was the POC between Platoon Sergeant and the Soldiers in my Squad
Brigade Operations
United States Armed Services- Army
01.2007 - 10.2007
- Worked with the Brigade Commander managing forward field operations, range reservations, airspace requests, ammunition requisitions, training scheduling, and the Defense Travel System
Education
High School Diploma -
Maconaquah High School
Bunker Hill, IN06-2006
Skills
- Load management
- Time management skills
- Defensive driver training
- Physical stamina
- Route management
- Complex Problem-solving
- Clear communication
- Exceptional written and verbal communication skills
- Time management
- Punctual and reliable
Timeline
Fedex Delivery Driver
Grackson Logistics
05.2024 - Current
Fedex Busniess Manager/Delivery Driver
Cayes Transportation
10.2022 - 05.2024
FedEx Ground Delivery Driver
Riteway Delivery
07.2021 - 03.2022
FedEx Ground Delivery Driver
K&R Shipping Logistics
05.2021 - 08.2021
Correctional Officer
Cass County Sheriffs Department
12.2019 - 01.2021
Correctional Officer
Indiana Department of Correction
06.2019 - 10.2019
Vinyl sticker maker
PJ's Vinyls
02.2019 - 04.2019
Delivery Driver
Harvey Hinklemeyers
10.2018 - 01.2019
Bartender
Korner Lounge
04.2018 - 08.2018
Utility Locator
Private Locating Company
09.2017 - 05.2018
Bartender/Manager
Back Home Pubs and Subs
03.2017 - 02.2018
Bartender
Nickle Plate Saloon
09.2016 - 02.2017
Service Advisor
Pep Boy Auto
06.2015 - 12.2015
Bartender and Server
McDonough's
04.2014 - 05.2015
Flight Operations Specialist
United States Armed Services- Army
03.2010 - 03.2014
Flight Operations Specialist
United States Armed Services- Army
11.2007 - 02.2010
Brigade Operations
United States Armed Services- Army
01.2007 - 10.2007
High School Diploma -
Maconaquah High School
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