Sarah Watson
Portage
Summary
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Maximus
Crown Point, IN
11.2024 - Current
- Reviewed applications for eligibility compliance with state and federal regulations.
- Analyzed client data to determine program qualifications and benefits.
- Coordinated communication between clients and agency representatives to resolve eligibility issues.
- Trained new staff on eligibility determination processes and documentation requirements.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Food and Nutrition Supervisor
Compass Group USA
Valparaiso, IN
03.2024 - 05.2024
- Increased overall efficiency through effective scheduling and allocation of tasks among kitchen staff members.
- Supervised daily food preparation activities, ensuring consistency in presentation and portion sizes across all dishes served.
Restaurant District Manager
Teriyaki Madness, Nekter Juice Bar, and BP Gas Station
Valparaiso
08.2022 - 01.2024
- Maximized revenue potential through prompt resolution of operational issues impacting sales performance.
- Mentored new managers, providing guidance on best practices for their roles and responsibilities within the company structure.
- Streamlined operations for increased efficiency by conducting regular audits of restaurant processes and procedures.
- Managed budgets effectively, achieving cost savings without compromising service levels or product quality in any location under my supervision.
- Facilitated cross-training initiatives among team members to improve skill sets, enhance job satisfaction, and increase overall productivity across all locations.
- Ensured compliance with industry standards and regulations by enforcing strict health and safety guidelines in each establishment.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant General Manager
Potbelly's Sandwich Shop
Chicago, IL
04.2021 - 08.2022
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Restaurant District Manager
Meatheads Restaurants
Chicago, IL
03.2019 - 04.2021
- Developed strong relationships with vendors, negotiating favorable contracts to control costs and improve product quality.
- Improved communication between restaurants by establishing regular meetings, fostering a collaborative work environment across locations.
- Collaborated with senior management to develop long-term strategic plans for the growth and expansion of the district.
Beverage Manager
Ameristar Casino Hotel East Chicago
East Chicago, IN
10.2017 - 03.2019
- Contributed to the establishment's reputation for exceptional service by consistently receiving positive customer feedback and recognition.
- Managed beverage operations, designed drink specials, scheduling, and ensured compliance with all Indiana safe serving regulations.
- Developed unique events and special promotions to drive sales.
Food and Beverage Supervisor
Blue Chip Casino Hotel Spa
Michigan City, IN
08.2014 - 09.2017
- Oversaw daily operations, maintained high standards for food and beverage service, managed inventory, staff training, and collaborated with supervisors from other departments for high guest satisfaction.
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
Restaurant General Manager
Taco Bell
Portage, IN
12.2005 - 08.2014
- Directed all aspects of restaurant operations from staffing and training to budgeting and inventory control.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Set clear expectations and created positive working environment for employees.
Education
Bachelor of Science - Business Administration
Purdue Global University
Lafayette, IN2026
Skills
- Attention to Detail
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Team building
- Team Leadership
- Complex Problem-Solving
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Documentation and reporting
- Verbal communication
- Application review
- Public assistance
- Appointment scheduling
- Policy interpretation
- Disability awareness
- Social services
- Government relations
- Confidentiality
- Advocacy and counseling
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
English
Timeline
Eligibility Specialist
Maximus
11.2024 - Current
Food and Nutrition Supervisor
Compass Group USA
03.2024 - 05.2024
Restaurant District Manager
Teriyaki Madness, Nekter Juice Bar, and BP Gas Station
08.2022 - 01.2024
Restaurant General Manager
Potbelly's Sandwich Shop
04.2021 - 08.2022
Restaurant District Manager
Meatheads Restaurants
03.2019 - 04.2021
Beverage Manager
Ameristar Casino Hotel East Chicago
10.2017 - 03.2019
Food and Beverage Supervisor
Blue Chip Casino Hotel Spa
08.2014 - 09.2017
Restaurant General Manager
Taco Bell
12.2005 - 08.2014
Bachelor of Science - Business Administration
Purdue Global University