SARAH MARIA ALEX
Kochi,India
Summary
Hospitality graduate with hands-on experience in front office operations, group reservations, and sales at Hilton Hotels. With a strong focus on leadership and emotional intelligence, seeking to begin a career in hospitality education by bringing practical industry knowledge into the classroom.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Reservations & Sales Agent
Hampton by Hilton London City
London, United Kingdom
2024.01 - 2025.02
- Managed high-volume reservation bookings with primary focus on group reservations, contributing to maximized occupancy and increased revenue generation.
- Coordinated end-to-end group booking processes, including room allocation, rate management, and special requirements, ensuring seamless guest experiences.
- Collaborated closely with sales and revenue team to maximize occupancy during high-demand periods.
- Monitored and adjusted room inventory and pricing using OnQ systems to support revenue optimization strategies.
- Generated and analyzed weekly sales and performance reports in Salesforce, for tracking and decision-making.
- Delivered exceptional guest service by managing complex reservation enquiries, modifications, and group-specific requests efficiently and professionally.
Guest service agent
Hampton By Hilton, London City
London, United Kingdom
2023.04 - 2024.12
- Delivered professional front-of-house service as primary point of contact, managing guest check-ins, check-outs, enquiries, room assignments, billing, and reservations while ensuring accuracy, efficiency, and seamless guest experience.
- Maintained strong communication and interpersonal skills to deliver personalized guest experiences and uphold brand standards.
- Built good relationships with guests by sharing helpful local knowledge, improving their experience and loyalty
- Contributed to verifying proper food storage to reduce wastage and risk of spoilage
Restaurant Waitress
The Cochin Indian Restaurant
Hemel Hempstead, United Kingdom
2023.02 - 2023.04
- Assisted with service during peak business hours to maintain smooth restaurant operations.
- Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
Education
Master of Science - Events and Hospitality Leadership
University of East London
London 2022.09 - 2023.09
Master of Science - Hospitality Administration
INSTITUTE OF HOSPITALITY - NCHM
NOIDA 2020.11 - 2022.04
Bachelor of Science - Hotel and Hospitality Administration
Institute of Hotel Management and Catering Technology
Trivandrum 2017.07 - 2020.09
AISSCE - Science Stream
Excelsior English School
Kottayam 2015.05 - 2017.03
Skills
- Customer service and guest relationship management
- Event coordination and operational support
- Team collaboration and leadership skills
- Verbal and written communication
- Strong time management and reliability
- Knowledge of food hygiene and safety standards
Timeline
Reservations & Sales Agent
Hampton by Hilton London City
2024.01 - 2025.02
Guest service agent
Hampton By Hilton, London City
2023.04 - 2024.12
Restaurant Waitress
The Cochin Indian Restaurant
2023.02 - 2023.04
Master of Science - Events and Hospitality Leadership
University of East London
2022.09 - 2023.09
Master of Science - Hospitality Administration
INSTITUTE OF HOSPITALITY - NCHM
2020.11 - 2022.04
Bachelor of Science - Hotel and Hospitality Administration
Institute of Hotel Management and Catering Technology
2017.07 - 2020.09
AISSCE - Science Stream
Excelsior English School
2015.05 - 2017.03