SARA HANIYA V
Chennai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Team Leader
Ibrisk consultancy private limited
Kodambakkam
01.2021 - 02.2022
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Used ms office and other banking application of AXIS BANK. Recovering the loan pending of unreachable customers with the help of private application
- Guide them for closure of loan and smooth banking process with prior closure notice
Junior Officer
Hdb financial services
Chennai
06.2019 - 12.2020
- Voice and non voice process of credit card recovery
- Used ms office , banking application like flex,tallyman etc
- Recovery of pending dues from corporate customers and checking their banking status.
- Ensure to achieve the target assigned by the bank
- Collaborated with other departments on cross-functional initiatives.
- Performed administrative duties such as filing, data entry and document preparation
- Managed customer service inquiries, complaints, escalations.
- Updated and maintained CRM database information on customers to track interactions and insights.
- Supported daily operations by assisting customers.
Education
Master of Arts - Commerce
University of Madras
Chennai04-2022
B.COM -
JUSTICE BASHEER AHEMED SAYEED COLLEGE, UNIVERSITY OF MADRAS
01.2019
HSC -
SRI. R.K.M SARADA VIDYALAYA GIRLS HR.SEC. SCHOOL
03.2016
SSLC -
SRI. R.K.M SARADA VIDYALAYA GIRLS HR.SEC. SCHOOL
03.2014
Skills
- Microsoft Office
- Teamwork
- Flexible
- Willingness to learn
- Attention to details and accuracy
- Ability to work under pressure
- Loan recovery
- Client support
Training
- Attended workshop organized by the Department of Business studies in Collaboration with the centre for Creative learning.
- Successfully completed the outreach program me at “Hanna at little sister of the poor boys “ for 2days.
- Done project under CUSTOMER SATISFACTION.
- Completed DRA course (debt recovery assessment) with amicable knowledge
- HDCA (Honours Diploma In Computer Application) includes MS-OFFICE, TALLY.ERP 9, PHOTOSHOP (basic), SQL (basic), VISUAL BASIC (basic).
Areas Of Interest
- Accounting
- Marketing
- Customer handling
- Leading members
- Voice as well as noice process
Languages
Tamil
Beginner
A1
English
Beginner
A1
Timeline
Team Leader
Ibrisk consultancy private limited
01.2021 - 02.2022
Junior Officer
Hdb financial services
06.2019 - 12.2020
Master of Arts - Commerce
University of Madras
B.COM -
JUSTICE BASHEER AHEMED SAYEED COLLEGE, UNIVERSITY OF MADRAS
HSC -
SRI. R.K.M SARADA VIDYALAYA GIRLS HR.SEC. SCHOOL
SSLC -
SRI. R.K.M SARADA VIDYALAYA GIRLS HR.SEC. SCHOOL