Sarai Ramirez
Indianapolis
Summary
Results-driven Account Manager with over three years of experience in client relations and operations management. Proven skills in developing strategic plans and maintaining exceptional communication, which led to improved client satisfaction. In recent role, successfully handled over 80 inquiries daily while enforcing safety regulations and managing team operations effectively. Committed to leveraging expertise in health plan performance to enhance service delivery and achieve operational excellence in a dynamic environment.
Professional manager with strong track record in onsite operations. Known for driving operational excellence and fostering collaborative work environment. Focused on achieving results and adapting to changing needs, with expertise in resource management and conflict resolution.
Overview
6
6
years of professional experience
Work History
Onsite Manager
Morales Group
Indianapolis
02.2024 - Current
- Enforced safety and sanitation regulations to uphold workplace standards.
- Maintained records of employee attendance and hours worked accurately.
- Coordinated and established work schedules, assignments, and production sequences to achieve production goals efficiently.
- Managed payroll and submitted daily reports to ensure timely processing.
- Motivated and guided the team, resolved conflicts, and made informed decisions effectively.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Coordinated logistics and scheduling to optimize workflow efficiency across teams.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Developed training materials to enhance employee onboarding and retention efforts.
- Developed strong relationships with clients, resulting in repeat business and excellent referrals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Manager
Unis Transportation
Indianapolis
07.2020 - 08.2023
- Cultivated strong communication with clients, ensuring clarity and satisfaction.
- Responded to over 80 emails and calls daily, addressing clients' needs promptly and effectively.
- Assessed current situations and formulated long-term strategies that benefited both clients and the company.
Education
Associates of Science - Nursing
South College
Indianapolis06-2023
High school diploma - undefined
East Chicago Central High School
East Chicago06-2014
Skills
- Microsoft Word/Excel
- Adaptability and flexibility
- Customer service
- Service-oriented
- Independent and teamwork abilities
- Time management
- Problem solving
- Persistent worker
- Socially adaptive
- Observation
- Interpersonal communication
- Critical thinking
- Active listening
- Multitasking
- Professional work ethic
- Conflict Resolution
- Responsible
- Positive attitude
- Scheduling coordination
- Reliability
- Organizational skills
- Team collaboration
- Team leadership
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 100 -200 staff members.
LANGUAGES
Bilingual
Timeline
Onsite Manager
Morales Group
02.2024 - Current
Account Manager
Unis Transportation
07.2020 - 08.2023
High school diploma - undefined
East Chicago Central High School
Associates of Science - Nursing
South College