Saramgi Pattamthottil Ramachandran
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Senior Process Specialist
Fidelity Service Business India Pvt Ltd
11.2023 - 12.2024
- Handle and resolve customer inquiries received through Customer Service or online requests
- Identify and fix system issues within defined timelines and accuracy standards
- Support internal teams, including Issue Resolution, Audit & Control, and Client Service Managers
- Maintain high-quality work with a strong customer focus
- Ensure timely completion of transactions as per agreed turnaround times
- Provided training to newly hired employees
Specialist - Finance (Collections)
DHL Global Forwarding Freight Shared Services (India) LLP
06.2021 - 11.2023
- Managed accounts receivable and collections for UK clients
- Contact customers via phone, email, or mail to collect overdue payments
- Maintain records of collection efforts and customer interactions
- Work with customers to resolve disputes or billing issues
- Process payments and update accounts accordingly
- Generate reports on aging invoices and collection performance
- Collaborate with internal teams (sales, finance, and customer service) to resolve issues
- Ensure compliance with company policies and industry regulations
Process Specialist
Fidelity Service Business India Pvt Ltd
10.2019 - 03.2021
- Managed pension benefits and financial calculations for clients
- Ensured compliance with financial regulations and timely processing of benefits
- Assisted internal teams in issue resolution and financial audits
Financial Associate
DXC Technology (Formerly HP Global E Business Operations Pvt Ltd)
05.2017 - 08.2019
- Managed accounts receivable, cash applications, and reconciliation
- Ensured accuracy in financial reporting and compliance with company policies
- Administered funds accounting and resolved customer disputes
Education
MBA - International Business Management
University of Madras
01.2019
B.Com (Honors) -
D.G. Vaishnav College
01.2016
Skills
- Accounting Transactions & Financial Reporting
- Accounts Payable & Receivable Management
- Bank Reconciliation & General Ledger Management
- Fixed Asset Accounting & Depreciation
- VAT Return Preparation (Quarterly)
- Payroll Processing & Expense Booking
- Petty Cash Management
- Compliance with Accounting Standards & Regulations
- Financial Statement Preparation (Weekly, Monthly, Annually)
- Proficient in Microsoft Office & ORACLE
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Senior Process Specialist
Fidelity Service Business India Pvt Ltd
11.2023 - 12.2024
Specialist - Finance (Collections)
DHL Global Forwarding Freight Shared Services (India) LLP
06.2021 - 11.2023
Process Specialist
Fidelity Service Business India Pvt Ltd
10.2019 - 03.2021
Financial Associate
DXC Technology (Formerly HP Global E Business Operations Pvt Ltd)
05.2017 - 08.2019
B.Com (Honors) -
D.G. Vaishnav College
MBA - International Business Management
University of Madras
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