SARAN CHANDRASEKARAN
Cognizant Technology Solutions, CTS
COIMBATORE
20
Years of experience
2
Certification
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Delivery Leadership - Sw. Engineering Group
1 Month- Stakeholder of Software Engineering Group representing Application Services towards efficient Run operations and fronting the transformative solutions with Zero-disruption delivery and commercial maturity
- Representing Delivery Leadership group for a collection of Insurance logos in Malaysia and Singapore region within ASEAN Market
- Performing Market Research for viable, scalable and cheaper solutions for customers of various levels of engagement from Zero-presence to solid incumbency
- Managing Entity relationship with various customers in setting up structural sync between the organizations
- Created Internal & External Performance Management systems using AI to position for the long term synergies
Engagement Delivery Lead
3 Years 4 Months- Pre-Sales activities such as competitive Solution design for Application Maintenance & Support RFP, Derivation of Pricing model for cost-optimal solution and direction for Service Delivery Teams of one of the Leading Insurance provider in Malaysia in Managed Service Execution for intended Service period
- Demonstration of Technology trends to ease Development & Maintenance activities of Application Teams with Generative AI technologies and tactical Service Improvement initiatives
- Representing the Business Unit for P&L, Resource Management, Governance, PMO and margin optimization plans of the handling portfolio
- Efficient integration of Teams involved in the Service Delivery towards the objectives of Customer Satisfaction, priority of Business Units & Work-Life Balance of Teams
Service Delivery Manager
1 Year 2 Months- Mentoring Team of size 40+ and execution of the Application Maintenance & Support for one of the Leading Insurance provider in Malaysia in Managed Service Delivery, with no Customer/Business disruptions
- Innovated the Functional Support towards SLA based execution and Technical Support through Core-Flex operations for optimal cost-of-delivery
- Transformed Waterfall execution of Technical Support to Agile Execution with Quality Gate
- Always "Positive" & "Promoter" in Customer Satisfaction Survey through meticulous monitoring of Service Delivery and Reporting in regular frequencies
Project Manager
11 Months- Handled 25+ Projects of different Delivery & Commercial maturities across 5 accounts in APAC Geo (Australia, Malaysia, India, China)
- Efficient forecast of Revenue & Cost to maintain lowest variance and enable stronger decision making for the Business Unit
- Handling Legal review for the Contract documents, syncing with Master Service Agreement & handled the Contractual Obligations in Internal Delivery Excellence tools
- Managed SMR, PMR, SQS & other external audits to keep the Project Execution without risk with timely mitigation of the NCs & Observations
Critical Situation Manager & Scrum Master
1 Year 11 Months- Played Situation Manager in one of the Leading Insurance provider in Australia for 40+ applications across Group Funds, Retail, Underwriting, Claims & Policy Administration
- Implemented continuous Application Hardening Initiatives for High Availability of Business applications with >99.95% availability
- Played Scrum Master for Documentum to BizFlow migration for Claims Line of Business in preparation to End of Life of Documentum
- Played Scrum Master for re-write of Angular JS to React JS towards End of Support of Angular and for dynamic customization of Group Funds
- Played Program Manager role by representing 7 Value Streams & performing Situation Management for whole engagement
Solution Architect
11 Months- Architected Digital Inferential application to serve as Enterprise Solution for monitoring health of 5000+ batch jobs in "one-click". The solution directly benefited one of the Leading Insurance provider in US Maintenance group by avoiding human intervention of more than 15 FTEs
- Derived the Solutioning for WMB/MQ upgrade to IIB/IMQ through multiple waves for large MetLife US space with more than 25 applications and 150+ Queues
- Derived the Solutioning for combined Informatica and Oracle upgrade for 18 applications through Database & ETL approaches and provided Executive & Risk-based approaches
Technology Specialist - Upgrade/Migration
3 Years 11 Months- Executed Oracle 10 to 11 Upgrade for 15 applications which involved technologies such as DotNet, Java, Mainframe & COTS.
- Executed WMB v7 Upgrade for 40 applications in 6 trains involving 100+ queues
- Executed disruptive DB2 v9 Upgrade for 12 zOS systems and managed program changes for partnering systems
- Executed UDB v10/11 Upgrade (DB2 in Windows platform) for 115 applications across multiple technologies and handled disruption through corresponding code fixes. Also created an intelligent property in zOS to auto-convert the DB2 statements to avoid manual effort & errors
Infrastructure Consultant
8 Months- Managed Infrastructure optimization to reduce cost of Group Voluntary Work Benefits LoB targeted to save $1.3 Million
- Cleaned-up unused Jobs, Files, Process, etc. in zOS to directly save CPU & Memory cost
- Rationalized the Infrastructure allotted for GVWB LoB with respect to Web, App, Batch & DB Servers
- Managed timing of Infra CPU/Memory addition on right time or with right size
- Moved older files to tape & decommissioned Server/Services for decommissioned applications
Disaster Recovery Specialist
1 Year 2 Months- Held complete ownership of Disaster Recovery Exercise for 350+ applications in one of the Leading Insurance provider in US (Individual & Institutional Insurance Business) through meticulous planning & execution of annual disaster recovery exercise for Distributed, Mainframe & Cloud applications
- Created Topology of Closed groups to isolate Disaster Recover test for each applications against its online application and database components
- Maintained the checklist, execution health & Business artifacts to report to Global Resiliency teams
- Engaged in Critical Incident discussions on part-time disaster recovery options as Workaround to Incident until permanent resolution is provided
Senior Application Developer
1 Year 11 Months- Led Application 8 SMEs in Image & Workflow and Case Management systems in Annuities, Life Admin, Claims, Content Distribution Middleware and Illustration Systems towards Application Maintenance, Enhancement, Support and Problem Management
- Implemented Tactical Application Hardening to avoid repeated reporting activities, manual monitoring of Batch Jobs, fix for system bugs and long term fix for Major Outages
- Implemented Disaster Recovery Exercise for pilot applications through exclusive Change Management process managing 4-combinational traffics between Web/App & Database Servers
Software Developer
2 Years 9 Months- Handed Production Issues Image & Workflow and Case Management systems in Annuities, Life Admin, Claims, Content Distribution Middleware and Illustration Systems
- Resolved critical overnight Oracle Business Intelligence Reports within SLA to bring Business Operations without any disruptions
- Documented 35+ use cases & Production Support cookbooks and handed over to Continuous Service Improvement Team to automate activities
- Underwent training on Estimation Methodologies with variable baseline over course of Project Execution
Trainee
3 Months- Trained in Core Java, J2ME, J2EE
- Trained in RDBMS
- Trained in General Insurance, Life Insurance
Education
Master of Science - Mathematics
Bachelor of Science - Mathematics And Computer Science
Skills
Core Java
Spring boot
React JS
HTML
CSS
R
Oracle
SQL Server
DB2
IIB
IMQ
FileNet
ITIL
Agile
Scrum Master
CE/CI/CD
DevOps
Service-Now
JIRA
SAFe
Cloud Computing
Generative AI
FastAPI
Python for RAG
API/Microservices
AppDynamics
Splunk
Accomplishments
- Pat on the Back - 2011
- Pat on the Back - 2012
- Innovation Champion - 2018
- Always Strive, Never Settle, Result Oriented - 2022/23/24
Certification
ITIL V3 Foundations
SAFe
Certified Scrum Master
SAFe DevOps
Cloud Computing - AWS, Google Cloud
Site Reliability Engineering
Languages
English
C2
Bilingual or Proficient
Tamil
C1
Advanced
Timeline
Delivery Leadership - Sw. Engineering Group
Cognizant Technology Solutions, CTS
09.2026 - CurrentRead More
Engagement Delivery Lead
Cognizant Technology Solutions, CTS
04.2023 - 08.2026Read More
Service Delivery Manager
Cognizant Technology Solutions, CTS
01.2022 - 03.2023Read More
Project Manager
Cognizant Technology Solutions, CTS
01.2021 - 12.2021Read More
Critical Situation Manager & Scrum Master
Cognizant Technology Solutions, CTS
01.2019 - 12.2020Read More
Solution Architect
Cognizant Technology Solutions, CTS
01.2018 - 12.2018Read More
Technology Specialist - Upgrade/Migration
Cognizant Technology Solutions, CTS
01.2014 - 12.2017Read More
Infrastructure Consultant
Cognizant Technology Solutions, CTS
04.2013 - 12.2013Read More
Disaster Recovery Specialist
Cognizant Technology Solutions, CTS
01.2012 - 03.2013Read More
Senior Application Developer
Cognizant Technology Solutions, CTS
01.2010 - 12.2011Read More
Software Developer
Cognizant Technology Solutions, CTS
03.2007 - 12.2009Read More
Trainee
Cognizant Technology Solutions, CTS
11.2006 - 02.2007Read More
VHNSN College
Master of Science from Mathematics
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VHNSN College
Bachelor of Science from Mathematics And Computer Science
Read More