Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
SARAN CHANDRASEKARAN

SARAN CHANDRASEKARAN

Virudhunagar

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Engagement Delivery Lead

Cognizant Technology Solutions, CTS
04.2023 - Current
  • Pre-Sales activities such as competitive Solution design for Application Maintenance & Support RFP, Derivation of Pricing model for cost-optimal solution and direction for Service Delivery Teams of AmMetLife Malaysia in Managed Service Execution for intended Service period
  • Demonstration of Technology trends to ease Development & Maintenance activities of Application Teams with Generative AI technologies and tactical Service Improvement initiatives
  • Representing the Business Unit for P&L, Resource Management, Governance, PMO and margin optimization plans of the handling portfolio
  • Efficient integration of Teams involved in the Service Delivery towards the objectives of Customer Satisfaction, priority of Business Units & Work-Life Balance of Teams

Service Delivery Manager

Cognizant Technology Solutions, CTS
01.2022 - 03.2023
  • Mentoring Team of size 40+ and execution of the Application Maintenance & Support for AmMetLife Malaysia in Managed Service Delivery, with no Customer/Business disruptions
  • Innovated the Functional Support towards SLA based execution and Technical Support through Core-Flex operations for optimal cost-of-delivery
  • Transformed Waterfall execution of Technical Support to Agile Execution with Quality Gate
  • Always "Positive" & "Promoter" in Customer Satisfaction Survey through meticulous monitoring of Service Delivery and Reporting in regular frequencies

Project Manager

Cognizant Technology Solutions, CTS
01.2021 - 12.2021
  • Handled 25+ Projects of different Delivery & Commercial maturities across 5 accounts in APAC Geo (Australia, Malaysia, India, China)
  • Efficient forecast of Revenue & Cost to maintain lowest variance and enable stronger decision making for the Business Unit
  • Handling Legal review for the Contract documents, syncing with Master Service Agreement & handled the Contractual Obligations in Internal Delivery Excellence tools
  • Managed SMR, PMR, SQS & other external audits to keep the Project Execution without risk with timely mitigation of the NCs & Observations

Critical Situation Manager & Scrum Master

Cognizant Technology Solutions, CTS
01.2019 - 12.2020
  • Played Situation Manager for 40+ MetLife Australia Group Life Insurance applications across Group Funds, Retail, Underwriting, Claims & Policy Administration
  • Implemented continuous Application Hardening Initiatives for High Availability of Business applications with >99.95% availability
  • Played Scrum Master for Documentum to BizFlow migration for Claims Line of Business in preparation to End of Life of Documentum
  • Played Scrum Master for re-write of Angular JS to React JS towards End of Support of Angular and for dynamic customization of Group Funds
  • Played Program Manager role by representing 7 Value Streams & performing Situation Management for whole engagement

Solution Architect

Cognizant Technology Solutions, CTS
01.2018 - 12.2018
  • Architected Digital Inferential application to serve as Enterprise Solution for monitoring health of 5000+ batch jobs in "one-click". The solution directly benefited the MetLife Retail US Maintenance group by avoiding human intervention of more than 15 FTEs
  • Derived the Solutioning for WMB/MQ upgrade to IIB/IMQ through multiple waves for large MetLife US space with more than 25 applications and 150+ Queues
  • Derived the Solutioning for combined Informatica and Oracle upgrade for 18 applications through Database & ETL approaches and provided Executive & Risk-based approaches

Technical Specialist - Upgrade/Migration Specialist

Cognizant Technology Solutions, CTS
01.2014 - 12.2017
  • Executed Oracle 10 to 11 Upgrade for 15 applications which involved technologies such as DotNet, Java, Mainframe & COTS.
  • Executed WMB v7 Upgrade for 40 applications in 6 trains involving 100+ queues
  • Executed disruptive DB2 v9 Upgrade for 12 zOS systems and managed program changes for partnering systems
  • Executed UDB v10/11 Upgrade (DB2 in Windows platform) for 115 applications across multiple technologies and handled disruption through corresponding code fixes. Also created an intelligent property in zOS to auto-convert the DB2 statements to avoid manual effort & errors

Infrastructure Consultant

Cognizant Technology Solutions, CTS
04.2013 - 12.2013
  • Managed Infrastructure optimization to reduce cost of Group Voluntary Work Benefits LoB targeted to save $1.3 Million
  • Cleaned-up unused Jobs, Files, Process, etc. in zOS to directly save CPU & Memory cost
  • Rationalized the Infrastructure allotted for GVWB LoB with respect to Web, App, Batch & DB Servers
  • Managed timing of Infra CPU/Memory addition on right time or with right size
  • Moved older files to tape & decommissioned Server/Services for decommissioned applications

Disaster Recovery Specialist

Cognizant Technology Solutions, CTS
01.2012 - 03.2013
  • Held complete ownership of Disaster Recovery Exercise for 350+ applications in MetLife US (Individual & Institutional Insurance Business) through meticulous planning & execution of annual disaster recovery exercise for Distributed, Mainframe & Cloud applications
  • Created Topology of Closed groups to isolate Disaster Recover test for each applications against its online application and database components
  • Maintained the checklist, execution health & Business artifacts to report to Global Resiliency teams
  • Engaged in Critical Incident discussions on part-time disaster recovery options as Workaround to Incident until permanent resolution is provided

Senior Application Developer

Cognizant Technology Solutions, CTS
01.2010 - 12.2011
  • Led Application 8 SMEs in Image & Workflow and Case Management systems in Annuities, Life Admin, Claims, Content Distribution Middleware and Illustration Systems towards Application Maintenance, Enhancement, Support and Problem Management
  • Implemented Tactical Application Hardening to avoid repeated reporting activities, manual monitoring of Batch Jobs, fix for system bugs and long term fix for Major Outages
  • Implemented Disaster Recovery Exercise for pilot applications through exclusive Change Management process managing 4-combinational traffics between Web/App & Database Servers

Software Developer

Cognizant Technology Solutions, CTS
03.2007 - 12.2009
  • Handed Production Issues Image & Workflow and Case Management systems in Annuities, Life Admin, Claims, Content Distribution Middleware and Illustration Systems
  • Resolved critical overnight Oracle Business Intelligence Reports within SLA to bring Business Operations without any disruptions
  • Documented 35+ use cases & Production Support cookbooks and handed over to Continuous Service Improvement Team to automate activities
  • Underwent training on Estimation Methodologies with variable baseline over course of Project Execution

Trainee

Cognizant Technology Solutions, CTS
11.2006 - 02.2007
  • Trained in Core Java, J2ME, J2EE
  • Trained in RDBMS
  • Trained in General Insurance, Life Insurance

Education

Master of Science - Mathematics

VHNSN College
Virudhunagar
06.2006

Bachelor of Science - Mathematics And Computer Science

VHNSN College
Virudhunagar
06.2004

Skills

  • Core Java, Spring boot
  • React JS, HTML, CSS
  • R
  • Oracle, SQL Server, DB2
  • IIB, IMQ
  • FileNet
  • ITIL
  • Agile, Scrum Master
  • CE/CI/CD, DevOps
  • Service-Now, JIRA
  • SAFe
  • Cloud Computing

Accomplishments

  • Pat on the Back - 2011
  • Pat on the Back - 2012
  • Innovation Champion - 2018
  • Always Strive, Never Settle, Result Oriented - 2022/23/24

Certification

ITIL V3 Foundations

SAFe

Certified Scrum Master

SAFe DevOps

Cloud Computing - AWS, Google Cloud

Languages

English
Bilingual or Proficient (C2)
Tamil
Advanced (C1)

Timeline

Engagement Delivery Lead

Cognizant Technology Solutions, CTS
04.2023 - Current

Service Delivery Manager

Cognizant Technology Solutions, CTS
01.2022 - 03.2023

Project Manager

Cognizant Technology Solutions, CTS
01.2021 - 12.2021

Critical Situation Manager & Scrum Master

Cognizant Technology Solutions, CTS
01.2019 - 12.2020

Solution Architect

Cognizant Technology Solutions, CTS
01.2018 - 12.2018

Technical Specialist - Upgrade/Migration Specialist

Cognizant Technology Solutions, CTS
01.2014 - 12.2017

Infrastructure Consultant

Cognizant Technology Solutions, CTS
04.2013 - 12.2013

Disaster Recovery Specialist

Cognizant Technology Solutions, CTS
01.2012 - 03.2013

Senior Application Developer

Cognizant Technology Solutions, CTS
01.2010 - 12.2011

Software Developer

Cognizant Technology Solutions, CTS
03.2007 - 12.2009

Trainee

Cognizant Technology Solutions, CTS
11.2006 - 02.2007

Master of Science - Mathematics

VHNSN College

Bachelor of Science - Mathematics And Computer Science

VHNSN College

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