Saran Ravindranath

Client: Wal-Mart Stores Inc. | Domain: eCommerce

• Lead Product department for a fast paced and high-volume application software development department

• I'm responsible for defining the product strategy, identifying gaps in product and generate ideas to improve customer experience and optimize the workflows

• I manage the product backlog for payments squad and prepare the OKRs & calculating the business value for each of these road map items • I conduct market analysis to identify market trends, opportunities, and threats and also gather and analyze data to make informed decisions about the product

• Work closely with cross-functional teams, including engineering, design, to ensure that the product is aligned with the agreed OKRs

Client: Ernst & Young (E&Y) | Domain: SAP

• Developed user documentation as well as scripts for functional usability testing and system training

• Working on SAP Mercury-based project for shopping cart & purchase management and deploying the solution across multiple countries

• Worked on project for developing automated BOTs for creating purchase orders in ServiceNow tool based on the shopping carts created in SAP Mercury

• Worked as a technical analyst on re-building the entire eCommerce site by changing the backend system to SAP Hybris from micro-service architecture

• Aligned the product development with the product roadmap that was planned along with the business teams

• Worked on creating multiple solutions to address key business pain points and customer feedbacks after in-depth workflow analysis

• Implemented new features in the site for shipping consolidation for huge cost savings, single page checkout resulting in faster checkout experience, 3rd party address validation integration, feature flags integration for major features in site

• Successfully managed the User Profile, Cart and Checkout modules as a technical business analyst for multiple projects

• To understand the product roadmap from the respective business domain owners and work on building solution for the business requirement

• To collaborate with the internal development team for doing the sprint planning activities based on sprint velocity and also conduct regular agile ceremony like grooming to create and maintain the product backlog

• To prepare technical user stories that will allow the development team to understand and build on the requirements from business end

• To prepare functional user stories that will aid the UX and testing team to create designs and prepare test cases respectively

• To build various high-level functional test case and edge cases based on product feature implementation

• Co-ordinating across various business domains of eCommerce and build solution at a business level and product level

Client: CenturyLink Inc | Domain: Telecom/eCommerce

• Worked on developing an internal application for customer support team for onboarding new customers using their services for an internet connection or telephone line or digital TV

• Performed the roles of a business analyst and product owner

• Solution included managing the grid for getting new connections for the services and generating new telephones/line number for customers to choose during the onboarding session

• Worked on developing new eCommerce portal for SD-WAN service the company offers to its customers which included features such as product catalogue, user registration, login, and order placement

• Worked on building the SD-WAN central management console that controls and configures the SD-WAN devices across the network

• To prepare functional user stories that will aid the UX and testing team to create designs and prepare test cases respectively

• Prepare Use case & user profiling and Requirement Traceability Matrix based on project needs

Client: Darden Restaurants | Florida, USA | Domain: Native iOS & Android Apps

• Worked on building a new native app for Olive Garden and Capital Grille restaurants for both iOS and Android platform

• The app had features such as table reservation, To-Go ordering and Wait list which are very intuitive and feel good factor for the users

• Additionally, managed team of 3 BAs for this project who were working from offshore

Client: Neiman Marcus | Texas, USA | Domain: eCommerce iOS App

• Worked on building a new native iOS app for the retailer and implemented features such relevant items, magic mirror and image search

Client: Walgreens Inc | Illinois, USA | Domain: Adaptive Responsive redesign of website

• The scope of this engagement is to design and implement and adaptive and responsive platform for digital experiences for Walgreens and migrate Walgreens.com website & m.Walgreens.com mobile website to this new Architecture

• The scope also included the site to be HIPAA compliant and PCI compliant

Client: Campbell Soup Company Inc | New Jersey, USA | Domain: IT Restructuring

• Worked on the restructuring of all their websites to new content management system and update their soup/juice sites to support ecommerce using ATG as the backend tool

Client: Internal Project | Chennai, India | Domain: Data Warehousing

• Worked on solution towards integrating the entire organisational IT Structure, which includes Time Tracker, LMS, Payroll, Reports and Access Management

• Worked on corporate banking pan-UK product which is widely used for banking needs for more than 100,000 corporate customers

• Performed the role of subject matter expert in the modules of Payments, user accounts management and application security

• Got several awards & accolades for the work done for this product Gold Ovation (Most Prestigious award in the RBS Group worldwide), Silver Ovation (Awarded for team performance), Spot Ovation (Awarded for individual performance)

Client: Hooper Holmes | New Jersey, USA | Domain: Healthcare/Insurance

• Worked on the .Net project in integrating the Insurance agent forms and medical records to the company applications and Electronic Health Record systems

• This project was then implemented in the client domain and successfully made a workflow for the process as a BAU in India

Client: Coke-a-Cola | Chennai, India | Domain: ERP/.Net Integration

• Performed the Business Analyst role for the development of the Vendor Management Application that is integrated with ERP system