Saran Varanasi

Accenture | Pfizer Client

• Provided end-to-end application support for critical business applications, ensuring high availability and minimal downtime.
• Monitored and supported ETL pipelines involving Salesforce (data ingestion), AWS S3 (storage), Informatica (ETL transformations), and Snowflake (data warehousing) to ensure seamless data flow across business units.
• Maintained Tableau dashboards, addressing issues in data refreshes, extracts, and access-level controls.
• Actively resolved incident tickets, performed root cause analysis, and applied preventive measures for recurring issues.
• Collaborated with cross-functional teams to analyze system performance logs and address SQL-related issues in Snowflake and Informatica jobs.
• Occasionally worked with other support teams for network troubleshooting (DNS, SSL, and proxy issues) and API-related error analysis to resolve escalated cases.
• Maintained operational excellence in a high-volume support environment, ensuring SLAs were met, with consistent customer satisfaction.

Pfizer Client

• Supported Valkre SaaS-based application, handling incident management, production support, and bug analysis.
• Provided user access management, report troubleshooting, and data fixes to ensure smooth client operations.
• Worked with engineering teams to debug issues involving Java-based exceptions and stack trace analysis, escalating fixes where required.
• Performed log analysis (Splunk and internal tools) to identify recurring problems and suggest long-term solutions.
• Assisted in API troubleshooting and integration checks, collaborating with developers during production escalations.
• Occasionally engaged in mail flow issue resolution (SMTP/IMAP) and authentication (SSO/SAML, OAuth) support in collaboration with infrastructure teams.