Sarang Kulkarni

Project Management/ People Management/ Client Relationship Management/Change Management/Invoicing Management/Risk Management

• Lead a team of 130 Medical professionals who abstract/curate and standardize Real World Data in Oncology space for Clients based out in USA
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Mentored Operations Lead in project management best practices to enhance their skills and contribute to better overall performance.
• Monitored project performance to identify areas of improvement and make adjustments.
• Developed and initiated projects, managed costs, and monitored performance.
• Planned, designed, and scheduled phases for large projects.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed project status updates to stakeholders and executive management.
• Reported regularly to managers on project budget, progress, and technical problems.
• Developed and implemented strategic project plans to meet business objectives.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Drafted project reports to identify successful outcomes, insights and future recommendations.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Analyzed project performance data to identify areas of improvement.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Maintained open communication by presenting regular updates on project status to customers.
• Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
• Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle.
• Prepared and submitted project invoices for review and approval.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Project Management/People Management/Client Relationship Management/Transition Management/Access Management/Compliance Management

• Lead a team of 120 resources for Life and Disability Product Installation process in Mumbai
• Transition Lead for Life & Disability Insurance Product which includes Onboarding, Product Installation, Absence policy management
• Act as a lead for Onboarding of Onshore New Hires which includes allocation of asset, physical and logical access and ensuring timely onboarding & Off boarding of resources
• Manage Onshore requests which requires adding customized products elected by the Employer to Insurance provider platform
• Absence Management which requires installing leave policies elected by Employer to administrative platform
• Regular monitoring of Project performance in terms of Process Quality, service delivery & individual performance, conducting daily/weekly/monthly performance meetings and presentations
• Manage project performance by applying operational excellence framework and strategies
• Manage end to end Customer Relationship and Client Requirements
• Manage process reengineering, efficiency improvement and optimization
• Project planning, review efforts, initiating project specific training and outlier management
• Work with Technology Team to identify automation opportunities
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Increased overall profitability by identifying inefficiencies within existing systems and implementing necessary changes.

Project Management/Client Relationship Management/Transition Management/Revenue Cycle Management

• Lead a Healthcare Team of 50 resources in Mumbai which includes original claims processing, adjustment requests, reviewing medical records and general inquires
• Regular monitoring of Project performance in terms of Process Quality, service delivery & individual performance & conducting daily/weekly/monthly performance meetings and presentations
• Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
• Transitioning of new processes, monitoring shift utilization, Resource Planning & Estimation, monitoring/controlling project documents and Change Management & implementation
• Educated staff on organizational mission and goals to help employees achieve success
• Identified and resolved problems through root cause analysis and research
• Researched and adopted new technologies to add value to existing offerings
• Identified trends and patterns leading to actionable insights for business growth
• Increased efficiency by streamlining processes and implementing automation tools.

• Processing Health Insurance claims for the client United HealthCare based at USA
• Processing claims sent by Providers and Hospitals using the Mainframe applications by checking the Benefits specified by Policy for the same. Addition to this bypassing the errors given by the system and calculating the benefits as per the contract between providers and United HealthCare
• Determination of claim benefits based on Insured health history and Insurance plan. • Selection of correct hospitals & physicians for the appropriate payment
• Handling Overpayments, Underpayments and Bulk Recoveries of Claims and check returns from Providers.
• Executing and implementing training for different products.
• Assist team members for their projects for process improvement. Root Cause analysis, process maps, Failure Mode Effect Analysis

• Worked for Reliance BPO vertical offering customer care services to Reliance Energy customers
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Answered constant flow of customer calls with minimal wait times.