Sarang Nambiar

• Monitors that airside rules and regulations are being adhered to by all internal and external stakeholders operating airside
• Inspects facilities looking for abnormalities, unsafe conditions and taking appropriate reporting and corrective action where deficiency exists
• Provides services supporting airside operations including: Facilitation - RT assistance & Follow me service for Aircraft, VIP, VVIP, Other Agencies for maintenance - FOD control - Bird Control
• Carry out scheduled runway, Taxiway, apron and perimeter inspections, and file reports
• Duties required to support specific special events, Head of State movements, air show activities
• Monitor RT and liaise with ATC and Fire watch tower by VHF radio for any operational requirement in the maneuvering area
• Constantly monitor live operations and ensure that the planned operation is effectively executed
• Ensure all ICAO, DGCA and rules made by other relevant regulatory bodies are followed in the airside operations
• Coordinate operational activities within the shift effectively with multiple stakeholders and bring coordination and cohesiveness to operations
• During emergency incidents, act as the initial Emergency Controller and call out essential personnel and Emergency Services
• Thereafter maintaining an incident log
• Assist in the preparation of the operational procedures and guidelines.

• Monitors that airside rules and regulations are being adhered to by all internal and external stakeholders operating airside
• Inspects facilities looking for abnormalities, unsafe conditions and taking appropriate reporting and corrective action where deficiency exists
• Provides services supporting airside operations including: Facilitation - RT assistance & Follow me service for Aircraft, VIP, VVIP, Other Agencies for maintenance - FOD control - Bird Control
• Carry out scheduled runway, Taxiway, apron and perimeter inspections, and file reports
• Duties required to support specific special events, Head of State movements, air show activities
• Monitor RT and liaise with ATC and Fire watch tower by VHF radio for any operational requirement in the maneuvering area
• Constantly monitor live operations and ensure that the planned operation is effectively executed
• Ensure all ICAO, DGCA and rules made by other relevant regulatory bodies are followed in the airside operations
• Coordinate operational activities within the shift effectively with multiple stakeholders and bring coordination and cohesiveness to operations
• During emergency incidents, act as the initial Emergency Controller and call out essential personnel and Emergency Services
• Thereafter maintaining an incident log
• Assist in the preparation of the operational procedures and guidelines.

• Operations Management for all Airports, COK,CCJ,CNN, IXE, JAI, AMD,LKO,IXR
• Manpower Management approx 200+ Staff.
• Client Relationship Management.
• Quality Management.
• Vendor Management.
• Process Management.
• Sale Management.
• Finance Management.
• Risk Assessment/ Risk Management.
• Facilitation - VIP, Celebrity, and Privilege Pax.

• Optimised workflow, evaluating current processes to improve performance.
  • Processed new and existing contracts to optimise business performance.
  • Supervised targeted process changes based on key data findings.
  • Identified and reported on process deviations, liaising with supervisors to help address issues.

• Vehicle Assessment,
• Loss Analysis,
• Report Creation,
• Quality Check,
• Team management.
• Field Management,
• Customer Relationship,
• Client interaction.
• Claims Management

• Resolved complaints with proactive problem-solving and analysis.
• Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
• Explained benefits and advantages of different product and service offerings to customers.
• Liaised with corporate booking agents to coordinate and update itineraries.
• Promoted seasonal travel offers and upsold additional tours and experiences.
• Handled external requests for benefits and claims support, answering questions and directing individuals to correct personnel for assistance.
• Implemented customer follow up to uphold service standards.
• Recorded information about inquiries and complaints within internal database.
• Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
• Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.