Sarang Srivastava
Account Manager
Basti
Summary
Dynamic and strategic professional with extensive experience in demand generation, pre-sales consulting, and full-cycle sales. Demonstrated success in building qualified pipelines, engaging stakeholders, and transforming opportunities into long-term customer relationships. Expertise in lead qualification, solution pitching, negotiation, and closing drives a customer-centric approach that fuels business growth and revenue impact. Proficient in pipeline management and market analysis, delivering impactful presentations that enhance decision-making and accelerate sales conversions.
Overview
7
7
Certifications
7
7
years of professional experience
Work History
Account Manager
Denave India Private Limited
09.2024 - Current
- Led business operations for Tata Communications Limited, overseeing demand generation and pre-sales activities. Directed demand generation strategies to increase market reach and customer acquisition. Spearheaded pre-sales initiatives, aligning with client needs and market trends. Enhanced efficiency in demand generation through strategic planning and execution. Optimized pre-sales processes to improve conversion rates and client engagement.
- Managing TCL's dedicated 500 crore+ revenue enterprise accounts.
- Accelerating lead acquisition and market presence.
- Targeting customer segments and building connections.
- Market evaluation and precise audience identification.
- Coordinating with sales to populate the pipeline.
- Product line, Network solutions, Cloud(SaaS,IaaS,PaaS) Cybersecurities, and UCC (UcaaS) ,hadware.
- Developed and executed demand generation campaigns to boost sales performance. Leveraged upselling methods to optimize customer engagement, and improve profitability. Promoted cross-selling efforts to broaden product reach within the existing customer base.
- Conducting marketing strategies (email, digital, events, calling).
- Formulated and executed strategies to drive revenue growth for the company.
- Enabling the sales team to transform opportunities into deals.
- Grasping client needs in detail.
- Providing product demonstrations, presentations, and solution proposals with the solution team, TCL.
- Managing questions and objections.
- Collaborating with sales to finalize deals.
- Construct a digital marketing strategy by evaluating trends in economic indicators.
- Monitoring fluctuations in supply and demand.
- Evaluated customer feedback to enhance support strategies, and elevate service quality.
- Recognizing customer requirements and observing market competition.
- Serves as a strategic partner and advisor to the client, identifying new opportunities for collaboration that yield mutual benefits.
- Foster long-term relationships with top customers to maintain loyalty and retention.
- Strong grasp of Salesforce, ChatGPT, and Turboscribe.
- Coordinate with cross-functional teams to improve product knowledge, and enhance service delivery.
- Skills
- Nurtured client relationships, enhancing satisfaction and retention via strategic communication, and issue resolution.
- Formulated strategic account plans, aligning services with client business objectives, to drive mutual growth.
- Facilitated collaboration among cross-functional teams to deliver tailored solutions that address client needs, and optimize service delivery.
- Evaluated market trends and client feedback to enhance product offerings, and elevate overall customer experience.
- Facilitated regular performance reviews with clients, delivering insights and recommendations for ongoing improvement.
- Conducted training sessions for junior team members, strengthening their abilities in account management and customer engagement strategies.
- Deployed CRM systems to enhance process efficiency, monitor interactions, and ensure accurate documentation of client activities.
- Facilitated contract negotiations with clients, balancing profitability and competitive pricing to establish long-term partnerships.
- Enhanced client satisfaction by fostering robust relationships, and promptly addressing needs.
- Secured a high client retention rate by delivering outstanding customer service and effectively anticipating client needs.
- Oversaw a diverse portfolio of accounts, facilitating timely communication and efficient problem resolution.
- Addressed escalated issues, mitigating potential loss of valuable clients, while fostering positive relationships with all parties involved.
- Performed regular account reviews to pinpoint areas for enhancement, and guarantee ongoing success.
- Partnered with the sales team to pinpoint potential upsell opportunities and enhance the client base.
- Facilitated contract negotiations with clients, ensuring advantageous agreements for all parties involved.
- Implemented effective communication channels connecting clients and internal teams, facilitating seamless project execution.
- Engaged in networking events within the industry, enhancing professional connections, and generating leads.
- Nurtured long-term relationships with key stakeholders in assigned accounts, enhancing trust and loyalty among clients.
- Delivered comprehensive reporting on account performance, empowering clients to make data-driven decisions regarding future investments.
- Executed strategies to boost revenue from existing accounts via upselling and cross-selling initiatives.
- Optimized internal processes to enhance efficiency in account management tasks.
- Enhanced overall team productivity through the implementation of best practices in organization and time management.
- Crafted tailored account plans for clients to facilitate the achievement of business goals.
- Facilitated the development of training materials for new hires, ensuring a seamless onboarding process.
- Executed quarterly business reviews with major accounts to evaluate satisfaction and pinpoint areas for enhancement.
- Streamlined account allocation among team members to maintain a balanced workload and prioritize high-value clients.
- Elevated client engagement by distributing regular newsletters and updates on product advancements, and industry trends.
- Enhanced portfolio of high-value clients by utilizing industry expertise and strategic networking.
- Detected at-risk accounts through monitoring and analysis, and executed retention strategies to mitigate churn.
- Elevated team performance through consistent training sessions focused on product knowledge and customer service excellence.
- Coordinated with product development teams to relay client feedback, influencing future product enhancements.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Streamlined account management processes, reducing response times and improving client service quality.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Boosted client retention by developing and implementing comprehensive account management strategy.
- Generated advertising brochure for vendor use.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built diverse and consistent sales portfolio.
- Informed customers of promotions to increase sales productivity and volume.
- Consulted with businesses to supply accurate product and service information.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Met existing customers to review current services and expand sales opportunities.
- Negotiated prices, terms of sales and service agreements.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Utilized CRM tools to ensure the accuracy of client interaction and transaction records.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Deployed a CRM system to monitor client interactions and feedback, enhancing personalized service.
- Established strong connections with customers and the community to drive sustainable business growth.
- Established customer trust and confidence by showcasing compelling, persuasive skills, and maintaining a poised, professional presence.
- Established strong connections with customers through clear communication and swift responses, driving long-term loyalty and broadening the client base.
Senior Analyst-Inside Led Sales
KPMG Assurance and Consulting Services LLP
05.2023 - 02.2024
- Contributing to ILS (Inside Led Sales) - Digital Business Operations team (TMT) Vodafone Idea
- Delivering insights profiling client engagement.
- Provided insights to guide strategic direction of projects. Ensured data accuracy to support informed decision-making in strategy development.
- Conducted research and analysis to identify potential opportunities. Gathered and analyzed data to support strategic decision-making.
- Evaluated customer strengths and weaknesses, driving lead generation for the Vodafone Idea Circle team through tailored solutions.
- Collected data on existing and current customers to identify trends. Reviewed customer profiles to enhance service delivery and retention strategies.
- Executed predefined strategies to generate high revenue growth in B2B segment for ISP fixed line, cloud IoT, and data center business
- Support client and firm leadership through business pipeline and operational reports.
- Collaborated across market segments (Enterprise,SMB, SOHO) with client channel partners, solution team, and end customer
- Establishing outstanding initial perceptions with prospects & clients
- Conducted virtual meetings with clients to enhance engagement and collaboration. Executed cold calling campaigns, reaching out to potential customers effectively. Performed multiple outbound calls to generate leads and expand client base.
- goals also include formulating strategies and boosting productivity through idea stimulation, crafting strategies based on customer engagement, and lead generation
BDM(BUSINESS DEVELOPMENT MANAGER) Inside sales
OMRA SOLUTION
10.2021 - 04.2023
- Contributing to du Telecom (UAE process).
- Engaging prospective clients and cultivating relationships with current and potential B2B clients in the UAE, Dubai, Sharjah, Ajman, Abu Dhabi, and Umm Al Quwain.
- Developing new revenue growth streams and maintaining customer relationships to achieve repeat and referral business.
- Mapping client requirements, identifying enhancement opportunities, and executing measures to optimize customer satisfaction levels.
- Establishing outstanding first impressions with prospects and clients.
- Engaged in cold calling, reaching out to numerous potential clients to generate interest. Organized and led virtual meetings with clients for effective communication and relationship-building. Performed multiple outbound calls to enhance client acquisition and foster connections.
- Creating and implementing sales and marketing proposals alongside the manager and the UAE team to secure deals via emails, phone, web, etc.
- Validation of all documentation and advancement to subsequent procedures.
- Engage with the management team to cultivate enduring commercial partnerships.
- Managing the end-to-end sales process.
- Guiding and coaching colleagues.
Business Development Executive
GATI–Kintetsu Express Pvt Ltd
03.2021 - 06.2021
- Researching and seeking out prospects via sales calls to build a portfolio of clients.
- Quoting pricing, negotiating lanes directly with customers, and managing their portfolio to maximize profitability.
- Interfacing with key clients, making presentations, and mapping requirements, delivering need-based solutions to optimize satisfaction and augment order generation.
- Responding to queries, offering objections, and promoting the services of the organization.
- This entails promoting logistics solutions to clients and prospects that support their supply chain needs.
- Responsible for communicating with the operations team to track loads, as well as clients and prospects, to provide them with up-to-date information.
- Cold calling and prospecting, daily lead generation through relationship selling processes, and occasional face-to-face client visits and telesales.
Marketing Executive
OM LOGISTICS LTD
08.2019 - 02.2021
- Identified and pursued prospects through sales calls to expand the client portfolio.
- Quoted pricing and negotiated lanes directly with customers, while managing the portfolio to maximize profitability.
- Interfacing with key clients, delivering presentations, and mapping requirements.
- Handling inquiries and concerns, offering recommendations, and marketing organizational services.
- Promoting transportation solutions to clients, and negotiating contracts to maximize profit.
- Market logistics solutions to clients and prospects, fulfilling supply chain demands.
- Coordinate interactions with the operations team to track loads while updating clients and prospects on relevant information.
- Cold calling and prospecting for daily lead generation via relationship-selling processes, periodic face-to-face client meetings, and telesales.
- Gathering and disseminating financial reports and statistical insights.
- Consistent communication with customers regarding payments.
Education
MBA - Marketing & International Business
Graphic Era University
Dehradun06-2019
B.com - Bachelors of commerce
Ram Manohar Lohia Awadh University
06-2017
Skills
Strategic Demand generation
Sales consulting expertise
Lead qualification expertise
Stakeholder relationship management
Strategic negotiation
Sales process management
Customer relationship management expertise
Sales prospecting tools expertise
strategic solution advocacy
Market Analysis
Business Acumen
People skills
Additional Information
Internships:
Patanjali Ayurved Ltd. | Project Vistar, Lucknow, Uttar Pradesh
January 2019 – March 2019
- Supported end-to-end branding and marketing initiatives for the organization.
- Assisted in new product, category, and brand development through market research and consumer insights.
- Contributed to consumer engagement activities and brand intervention strategies.
- Supported public relations (PR) initiatives to enhance brand visibility and outreach.
- Collaborated with cross-functional teams to execute marketing campaigns and promotional activities.
Low & Bonar India Pvt. Ltd. | Noida, Uttar Pradesh
May 2018 – July 2018
- Conducted market research to evaluate industry trends, customer preferences, and market opportunities.
- Performed competitor analysis to compare product offerings, pricing, and market positioning.
- Collected and analyzed survey data to generate insights for marketing and business development initiatives.
- Prepared research findings and reports to support strategic decision-making.
TVS Motors Basti, Uttar Pradesh
June-July 2017
- Analysed various forms there fields and functionalities
Certification
IDEATE -Entrepreneur competition Graphic Era University 2017
Timeline
Account Manager
Denave India Private Limited
09.2024 - Current
Senior Analyst-Inside Led Sales
KPMG Assurance and Consulting Services LLP
05.2023 - 02.2024
BDM(BUSINESS DEVELOPMENT MANAGER) Inside sales
OMRA SOLUTION
10.2021 - 04.2023
Business Development Executive
GATI–Kintetsu Express Pvt Ltd
03.2021 - 06.2021
Marketing Executive
OM LOGISTICS LTD
08.2019 - 02.2021
MBA - Marketing & International Business
Graphic Era University
B.com - Bachelors of commerce
Ram Manohar Lohia Awadh University
Training
1.PATANJALI AYURVED LTD Jan-Mar 2019 Project vistar Lucknow Uttar Pradesh
- End to end responsibility for organization's branding and marketing.
- New product/Category/Brand development,consumer intervention and PR
2.LOW & BONAR INDIA PVT LTD May-July 2018 Noida, Uttar Pradesh
- Market research and survey fot the product and various compititors
3.TVS Motors June-July 2017 Basti, Uttar Pradesh
- Analysed various forms there fields and functionalities