Saraniya . R

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10.Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship

building and service

12. Follow all contact center policies, procedures, code of conduct and

legislative requirements

Ownership on calls & respond to all customer interactions. Ensure updation of product, system, process and policy knowledge. Capture customer details & data relevant to the call or service & resolve customer queries within agreed timelines.

Manage outbound campaigns as per business requirement & increase, develop and retain customer base through relationship building and service. Follow all contact center policies, procedures, code of conduct and legislative requirements.

• Handled the Billing, Credit Note in, from
• Set up appointments with potential and current customers to promote new products and services.
• Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
• Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
• Maintained long-term relationships with high net-worth clients.
• Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
• Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
• Managed efficient RFP database and responses, generating timely reports to inform and adjust plans.
• Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.

• Collected room deposits, fees and payments.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Answered multi-line phone system and enthusiastically greeted callers.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
• Provided clerical support, addressing routine and special requirements.

• Prepared and drafted new policies to benefit company in meeting objectives.
• Identified opportunities to expand or shift course to take advantage of changes in market.
• Monitored expenditures to mitigate risk of overages.
• Collaborated with back-office team members to facilitate seamless business execution.
• Conducted business forecasts to identify recent developments.
• Located bottlenecks to streamline existing processes.