Saranjeet Singh

• Handling the Personal Loan portfolio
• Working in on customer application short term personal loan segment (unsecure)
• Handling 55+ Executive and 3 team leaders in Collections Process who were responsible to collect the Due Amount From The Customers
• Drive the efficient team results through collection strategy with modes of tele collection, techniques and Procedures for front-end, mid-range and hard core collection
• Work on 5 Clusters in a month (5th, 10th, 15th,20th,28th)
• Reviewing collections strategy regularly and training and directing the team towards output enhancement With the help of the L&D department
• Work on agents APR on daily basis.

• Managing and overseeing the work of employees
• Monitoring employee performance and providing feedback
• Assisting in administrative tasks like scheduling meetings
• Assisting the manager in organising, planning and implementing strategy
• Handling inventory management
• Training and coaching new employees
• Maintaining records and files
• Assist in budgeting and resource allocation

• Setting payment collection goals and targets for the department.
• Manage a team of collections agents, providing guidance, support, and training as needed.
• Monitor and analyze the performance of the collections team, implementing measures to improve productivity and success rates.
• Prepare regular reports on collections activities, presenting data and insights to upper management.
• Develop and implement effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships.

• Handling the Bucket 4 and Recovery
• Working in on App bases loan short team personal loan & consumer Loan segment (unsecure)
• Handling 35+ Executive in Collections Process who were responsible to collect the due amount from the customers
• Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard core collection
• Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
• Responsible for all the development, monitoring and implantation of collections strategies, driving incremental and step change improvements
• Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
• Prepare Month-End & Year till Date Allocation Report's
• Streamline the collection process by effective strategic decision
• Directs the day-to-day activities of the Call Center employees by ensuring schedule adherence and optimum performance.

• Handling the Bucket'X' and Bucket-1
• Working in on App bases loan short team personal loan segment (unsure)
• Handling 20+ Executive in Collections Process who were responsible to collect the due amount from the customers
• Drive the efficient team results through collection strategy with modes of tele collection, techniques and procedures for front-end, mid-range and hard core collection
• Maintaining end to end process with quality (95%) and including legal filing for unsecured portfolios
• Responsible for all the development, monitoring and implantation of collections strategies, driving incremental and step change improvements
• Reviewing collections strategy regularly and training and directing the team towards output enhancement with the help of the L&D department
• Prepare Month-End & Year till Date Allocation Report's
• Streamline the collection process by effective strategic decision
• Directs the day-to-day activities of the Call Center employees by ensuring schedule adherence and optimum performance.

• I start my career with As A Insurance Sales representative and promoted within 6 months as ATL
• Start portfolio with all responsibilities and dedications
• Coordination with filed team for documentations
• Consistently overachieving target and awarded for 4 months after taking responsibilities
• Prepare Month-End & Daily Report's.