Saranraj Chinnasamy
Coimbatore
Summary
Highly motivated regional sales manager with exceptional analysis and leadership skills. Known for success in Team Handling ,Client retention and sales goals achievement. Offering 14 years of sales experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Regional Sales Manager - SaaS
IRIS Business Services Limited
Bangalore
06.2023 - Current
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Finalized sales contracts with CxO's to win the high-value customers.
- Collaborated with senior executives and Channel Partners to evaluate performance in the regional area and develop strategies to expand revenue generation.
- Managed team of five regional sales representatives and Channel Partners to consistently achieve high sales targets.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Participated in sales calls with direct reports to strengthen customer relationships and uncover possible opportunities for growth.
- Executed successful promotional events and trade shows.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely reassessing needs and resolving conflicts.
- Attended industry conferences and trade shows to stay up-to-date with market trends and customer needs.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Regional Sales Manager - SaaS
ClearTax
Bangalore
02.2021 - 05.2023
- Driving the Team Members to accelerate the sales and customer service of our Flagship SaaS Solution to the Large Enterprises in the Country
- Handling and manage the entire South Region (Tamilnadu, Karnataka, Kerala, Andhra & Telangana Region) to deliver Revenue Targets assigned month on month through Team Members (Team Size - 6 Direct reporting Members& Top 25 Software Partners in South India)
- Building a strong Team with a strong plan to deliver Organizations objectives with greater customer service
- Achieved 110% of target with consecutive 3 quarter plans in 2021 & 2022
- Have Strong Relationships and Understanding on how team members work to help and accelerate the sales and distribution of our SaaS product/solution
- Team review and ensure the target goal, training support with all concerned team members for performance of job
- Ensure the timely & successful delivery of our solutions according to customer needs
- Monitor activities in customer accounts, through the analysis and daily review with the team members
- Area-wise sales Forecasting and Goal setting
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
- Travel extensively across region wise for customer visits, meetings, sales closures and Product demonstrations to CxO's.
- Understand on ground challenges and tweak the pitch and process
- Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc
- Facilitating the issue resolutions at customer end through support Teams.
Deputy Manager - South Region,India
Tata Teleservices Limited
Coimbatore & Bangalore
02.2020 - 02.2021
- Responsible for driving team members to achieve targets, enhance revenue, provide excellent customer service, and expand TTL reach through new acquisitions.
- Managing Team members (8 members direct reporting - across the regions & channel partners to achieve the target and drive)
- Achieved 100% target with the given team and customers with greater service support from TTL support Functions & new business acquisition (PRI/ILL/MPLS/SIP TRUNK/ Toll-free / IOT / SaaS solutions)
- Ensuring completion of Business Planning with team members and all active channel partners in regular intervals of every month.
- Driving the capability building plan with team members by ensuring timely training for various parameters.
- Driving the coverage programs like demand generation, customer-focused programs, industry forum participations, etc.
- Assisting the team members in large deal closures by accompanying them for client meetings.
- Ensuring high-level customer support and experience.
- Facilitating the issue resolutions at the customer's end through support teams.
- Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)
- Keep abreast of competitive activities in the region.
- Segment-wise product focus to drive new business.
- Base management, planning, and achieving MRC and revenue targets.
- Coordinated with other departments to ensure smooth functioning of activities.
- Monitored daily operations and ensured compliance with company policies and regulations.
Asst.Manager (Sales, Homecare & Operations, Jio Fiber)
Reliance Industries Limited (Jio)
Coimbatore
11.2017 - 02.2020
- Driving Entire UJP Manager's team towards the Target & Revenue
- Will manage End-to-end Jio Fiber business in the assigned area and will be directly responsible for Sales and Home Connect (Broadband, IP TV, Fixed Voice, Smart Home & IOT)
- Driving entire team members (Team Size- 60 - 5 Manager's, 50 Sales & Home connect Service Officer's) and ensure adherence to Home Connect service and assurance KPIs for all FTTH activities in the JC
- Achieving targeted customer base and revenues for FTTH business at JC (Jio Centre) in target timelines as per business plan
- Driving Creation of front for network deployment in terms of timely updation of land base, joint surveys, and RFC release, Permission from societies, ROW application and timely execution
- Driving UJP-wise Manager Performance of business operation and network execution and reduce variance
- Engage and drive team and local partners such as Distributor's productivity, Retailer productivity and output as per targets
- Maintain and manage relationships with local authorities and handling any unforeseen situations and escalations
- Regularly review and ensure material, tool kit availabilities with all concerned team members for performance of job
- Ensure timely selection and availability Contractors, partner, training, and material issuance
- Identifying customer dissonance/improvement opportunities for business and recommend actions
- Actualizing various employee engagement programs
- Having continuous connect with people on the ground to emphasize on appropriate behavior
- P & L Management
- Travelling to various delivery hubs at my regions (intra-city/inter-city) for checking the adherence
- Proactively communicate with the business heads and initiate action plans that increase revenue or decrease operating cost through all hands meeting and training
- Ensuring overall quality with adherence to the developed legal and process/service excellence standards maintained at Jio.
Team Leader - Sales & Customer Service
Golden Mandhir Retail Private Limited
Coimbatore
09.2016 - 11.2017
- Team Leader for Sales, Marketing and Branding Operations
- Achieving growth and hitting sales targets by successfully managing the sales team
- Designing and implementing a strategic sales plan that expands company's customer base and ensure its strong presence
- Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Develop strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards
- Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
- Manage the flow of day-to-day operations
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Coordinating with marketing on lead generation
- Planning and execution of all communications and media actions on all channels, including online and social media.
Sr. Sales Executive & Team Leader
Sree Saradhambal automobiles private limited
Coimbatore
07.2010 - 09.2016
- Sole responsible for building business success by identifying, qualifying, and selling prospects.
- Managing relationships with high profile accounts, mentoring newly recruited sales team members and guiding poorly performing members.
- Co-ordinating sales efforts with marketing programs
- Maintaining relationships & records with larger clients by providing information, support, and guidance.
- Preparing reports by collecting sales information and statistics.
- Achieving monthly Sales targets & maintaining consistency.
- Sense of trust & changing the sales pitch as per the client.
- Identifying marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
- Demonstrates superior time management skills and meets sales deadlines.
- Oversee day-to-day sales, monitoring, and forecasting to better understand the market.
Education
MBA - Marketing
Bharathiar University
CoimbatoreBachelor of Engineering - Electronics And Communications Engineering
Tamilnadu College of Engineering
CoimbatoreHSC -
Saratha Matriculation & Higher Secondary School
SSC -
Metro Matriculation & Higher Secondary School
Skills
- Channel Partnerships
- Territory and account management
- Sales Leadership
- Customer Service
- Decision-Making
- Business Administration
- Sales Presentations
- Strategic Planning
- Goal Setting
- Sales expertise
Languages
tamil
First Language
English
Proficient (C2)
C2
Accomplishments
- Achieved 110% of target with consecutive 3 quarter plans in 2021 & 2022
Affiliations
- Recognized as a distinguished speaker at the CxO Summit Meetings.
Certification
- Six Sigma Yellow Belt - Data Analysis ,Problem solving & Customer management
Timeline
Regional Sales Manager - SaaS
IRIS Business Services Limited
06.2023 - Current
Regional Sales Manager - SaaS
ClearTax
02.2021 - 05.2023
Deputy Manager - South Region,India
Tata Teleservices Limited
02.2020 - 02.2021
Asst.Manager (Sales, Homecare & Operations, Jio Fiber)
Reliance Industries Limited (Jio)
11.2017 - 02.2020
Team Leader - Sales & Customer Service
Golden Mandhir Retail Private Limited
09.2016 - 11.2017
Sr. Sales Executive & Team Leader
Sree Saradhambal automobiles private limited
07.2010 - 09.2016
MBA - Marketing
Bharathiar University
Bachelor of Engineering - Electronics And Communications Engineering
Tamilnadu College of Engineering
HSC -
Saratha Matriculation & Higher Secondary School
SSC -
Metro Matriculation & Higher Secondary School
- Six Sigma Yellow Belt - Data Analysis ,Problem solving & Customer management
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