Hi, I’m
Saranraj Murugesan
Chinna Salem,Tamil Nadu
Summary
Energetic employee well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings.
Overview
13
years of professional experience
5
years of post-secondary education
Work History
Harisiva Pot Restaurant , Chinna Salem, Tamil Nadu
Managing director
2019.01 - 2022.10 (3 years & 9 months)
Job overview
- Coordinate daily front-of-house and back-of-house restaurant operations. Deliver superior service and maximize customer satisfaction.
- Trained and mentored managers to cultivate a cohesive leadership team.
- Generated and achieved regional revenue goals, exceeding targets within company growth strategies.
- Supervised budgets and timelines, ensuring progress met project scope targets.
- Respond efficiently and accurately to customer complaints
- Manage restaurant's good image and suggest ways to improve it
Chick Blast, Attur, Tamil Nadu
Manager
2018.04 - 2018.12 (8 months)
Job overview
- Developed strong teams by skillfully recruiting, orienting, and training loyal, hard-working employees.
- Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Ensure compliance with sanitation and safety regulations.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Planned and managed resources and budgets to support and deliver objectives.
- Implement policies and protocols that will maintain future restaurant operations
- Regularly review product quality and research new vendors
Samy's Curry restaurant, Holland village, Singapore
Assistant manager
2012.08 - 2015.12 (3 years & 4 months)
Job overview
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- I oversaw the daily operations of the store, including inventory and supply restocking, cash handling, and assisting customers.
- Motivated management and staff teams to consistently deliver high-quality, customer-focused service.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Maintained store appearance, including shelving organization, store layout and visual merchandise planning.
Kuwait pearls Catering, Kuwait, Dubai
Waiter
2009.05 - 2012.07 (3 years & 2 months)
Job overview
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Used appropriate sanitizing and cleaning products to maintain a hygienic kitchen and food preparation areas.
- Delivered food and drinks from the kitchen to the respective tables to meet timely expectations.
- Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greet guests upon arrival to create a welcoming atmosphere.
Lyfe by Soul Garden Bistro, Chennai, Tamil Nadu
Assistant manager of operations
2016.02 - 2017.11 (1 year & 9 months)
Job overview
- Facilitated communication between staff, upper management, and the operations manager in person and through various other mediums.
- I worked with cross-functional teams to monitor and review operational tasks against company benchmarks.
- Assisted the leadership team in meeting and exceeding revenue goals by identifying cost-saving activities.
- Investigated and documented operational incidents and quality variance.
- Supported the resource planning of the operational team.
- Supported the operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
- Facilitated strategic decision-making by producing detailed, accurate business forecasts.
- Mentored staff to consistently exceed individual performance targets.
Education
Govt Higher Secondary School , Nainar Palayam
Hsc
2003.06 - 2005.04 (1 year & 10 months)
Cenneys institute of Hotel Management , Salem, Tamil Nadu
Bachelor of Science from Hotel Management
2005.07 - 2008.04 (2 years & 9 months)
Skills
- Employee management
- Excel proficiency
- Operational management
- Customer service
- Business planning
- Operations management
- Business administration
- Mentoring and training
- Quick spin up on changing environment
Languages
English
Intermediate
Arabic
Intermediate
Hindi
Intermediate
Tamil
Native
Achievements
Honoured Employee of the Year from Samy's Curry restaurant in 2013.
Participated in cake festival "Limca Records" in Cenneys Institute of Hotel Management.
Timeline
Managing director
Harisiva Pot Restaurant
2019.01 - 2022.10 (3 years & 9 months)
Manager
Chick Blast
2018.04 - 2018.12 (8 months)
Assistant manager of operations
Lyfe by Soul Garden Bistro
2016.02 - 2017.11 (1 year & 9 months)
Assistant manager
Samy's Curry restaurant
2012.08 - 2015.12 (3 years & 4 months)
Waiter
Kuwait pearls Catering
2009.05 - 2012.07 (3 years & 2 months)
Cenneys institute of Hotel Management
Bachelor of Science from Hotel Management
2005.07 - 2008.04 (2 years & 9 months)
Govt Higher Secondary School
Hsc
2003.06 - 2005.04 (1 year & 10 months)
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