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Saranya C
Avinashi
Summary
Dedicated Tele-Counselor with over 1 year of experience in fertility support. Specializes in guiding patients through fertility challenges by providing empathetic guidance and clear education. Skilled in building rapport and collaborating with medical teams to ensure comprehensive care and foster patient trust.
Overview
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Telecounselor
DR ARAVINDS IVF FERTILITY CENTRE
Tiruppur
04.2025 - Current
- Compassionate Tele-Counselor with 1+ year experience at Dr. Aravind's IVF Fertility Centre. Specialized in providing emotional and psychological support to patients navigating fertility treatments. Strong background in B.Sc Psychology with expertise in active listening, patient education, and coordinating care with medical professionals. Proven ability to build trust, manage sensitive conversations, and ensure positive patient experience.
- Delivered personalized support to callers, enhancing their overall experience with the service.
- Provided information on fertility services and treatment options to prospective clients.
- Assisted patients in scheduling consultations and follow-up appointments.
- Managed patient records and maintained confidentiality during interactions.
Education
Bachelor of Science - Psychology
PSG COLLEGE OF ARTS AND SCIENCE
Coimbatore 07.2022 - 04.2025
Skills
- Telephonic counseling
- Patient education
- Care coordination
- Client engagement
- Emotional support
- Effective communication
- Data management
- Medical record management
- Problem solving
- Time management
- Active listening
- Trust building
- Conflict resolution
- Active learning
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Telecounselor
DR ARAVINDS IVF FERTILITY CENTRE
04.2025 - Current
Bachelor of Science - Psychology
PSG COLLEGE OF ARTS AND SCIENCE
07.2022 - 04.2025