SARANYA DEVI. V

Seasoned Senior Manager with deep understanding of strategic business planning and development. Strengths include strong leadership, effective communication skills, decision making abilities, and problem-solving capabilities. Have consistently delivered results in previous roles by driving operational efficiency, enhancing team productivity, and implementing innovative management strategies.Aspiring to obtain a challenging position in your esteemed organization where my skills can be fully utilized, gaining new experience and knowledge.

BRANCH MANAGER,

(04/2024 to Present)

Sustained revenue generation for the branch through cross-sell of TPP, RA, and BB products, liabilities mobilization through CASA portfolio growth in the branch catchment, superior and consistent customer service, KYC and AML handling, and managing risk for newly opened accounts, ensures effective complaint management with specified TAT, conducts customer engagement programs and marketing events, ensures upkeep of the branch and ATM, liaises with respective teams for effective and efficient fraud management, ensures branch compliance with bank policies and processes.

BRANCH OPERATIONS MANAGER, 

(05/2020 to 03/2024)

Effective Team handling, Strict adherence to the turnaround time, Authorization of all entries done by team, Managing effective customer service, checking of AOF forms for KYC Compliance., Risk management in the branch banking operations., Supporting team members to achieve their cross sell budgets, Managing the team for strict compliance to achieve the zero process laps and critical exceptions, timely responding to the Internal Audit team on audit samples and alerts, Effectively Managing all day to day operations of the branch without any process laps, Managing the branch sales and operations effectively and worked as a back up for Branch head in his absence, Daily monitoring of service requests given by the customers and supporting the team to do daily work daily.

CUSTOMER SERVICE OFFICER 

(05/2013 to 04/2020)

Managing banking front desk operations, Servicing and resolution of customer queries, Effective Customer footfall management, Strict adherence to the turnaround time, Cross sell of bank products, Processing and authorization of Salary uploads for corporate clients and of NEFT, RTGS and issuance of DD, Priority processing for high value customers and senior citizens, Responsibility taken on audit and compliance to achieve the zero process laps and critical exceptions, timely responding to the Internal Audit team on audit samples and alerts, Ensuring high customer satisfaction matrices by achieving delivery & service quality norms, Building and maintaining healthy business relations with high net worth and corporate clients, Key player in client servicing, result-oriented, successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment, Provided highly personalized service to the customer to build and strengthen up the relationship, Identifying high transaction customers and migrating them to direct banking channels, Generating leads for liability, assets and thirty party products from the walk in customers.

BRANCH TELLER 

(02/2012 to 04/2013)

Handling of cash receipts, payments and ensured the transactions are carried out within the prescribed TAT without errors., Cash and check deposits, process loan expenses, open new accounts., Perform cash management, customer service, balance cash drawer and petty cash management., Maintained Cash Within CRL and Keep a record of excess or less cash at the end of shift., Supported clients in every part of banking transactions., Assisted in all secretarial responsibilities inside the bank.

• Husband's Name: Sridhar. S
• Date of Birth: 10/22/1987
• Nationality: Indian
• Marital Status: Married

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Making Silk Thread Jewellery

I hereby declare that above written particulars are true to the best of my knowledge and belief.