Saranya Kannan
Bengaluru
Summary
Experienced candidate with multiple skills bringing, 6 years of success in research, debt collections, customer service background verification positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
6
6
years of professional experience
Work History
Research Analyst
Hireright
04.2023 - Current
- Managed approximately 100 to 150 incoming / outgoing calls, emails and faxes per day from customers.
- Enhanced response times for customer emails through efficient organization and prioritization of tasks.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Analyzing background verification for employment and education.
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Reduced errors in documentation by thoroughly cross-checking data against established parameters.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Operation Analyst
First Advantage
11.2021 - 02.2023
- Analyzing background verification for employment and education domestic.
- Continuously updated knowledge on relevant laws and regulations pertaining to background screening practices, ensuring full compliance at all times.
- Coordinated with global vendors and partners to obtain required documents for international background checks, maintaining accurate and timely results.
- Verified employment history and educational credentials, providing clients with necessary information to make informed hiring decisions.
- Collaborated with team members to identify best practices in background screening procedures, resulting in more effective process.
Senior Executive (Collection Team & Neo Bank)
Magus Dialogue Center
12.2019 - 08.2021
- Led collection team and managed Neo Bank services operations at Magus Dialogue Center.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Educator Relationship Manager
Sorting Hat Technology
11.2018 - 04.2019
- Managed relationships with educators, ensuring their satisfaction and engagement with Sorting Hat Technology's services.
Education
II PUC - Financial Accounting
B.E.T Educational Trust
Karnataka, 01.2014
S.S.L.C -
Nehru English High School
Karnataka01.2012
Skills
- Ability to work independently, demonstrating self-motivation and initiative in completing tasks
- Excellent communication skills, effectively conveying ideas and information verbally and in writing
- Strong convincing skills, adept at persuading others and influencing outcomes positively
- Positive attitude towards work, maintaining enthusiasm and optimism even in challenging situations
- Basic in Computers
- MS Office
- Basic in Excel
Languages
English
Kannada
Tamil
Hobbies and Interests
- Cooking
- Throw ball
- Dance
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Cooking, Dancing, Throwball
I love to cook and dance when I am stressed and I play throw ball during free time.
Timeline
Research Analyst
Hireright
04.2023 - Current
Operation Analyst
First Advantage
11.2021 - 02.2023
Senior Executive (Collection Team & Neo Bank)
Magus Dialogue Center
12.2019 - 08.2021
Educator Relationship Manager
Sorting Hat Technology
11.2018 - 04.2019
II PUC - Financial Accounting
B.E.T Educational Trust
S.S.L.C -
Nehru English High School
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