Saranya Karolin

Spearheaded the resolution of post-order issues with unparalleled efficiency, ensuring seamless customer experiences and bolstering retention rates.

Expertly navigated critical scenarios and team escalations, swiftly addressing challenges such as damaged, missing, or expired goods/products with precision and finesse.

Galvanized a team of 12 members to exceptional performance standards, fostering a culture of excellence and continuous growth through personalized mentorship and professional development initiatives.

Architect of dynamic training sessions for freshers, employing innovative methodologies to cultivate a talent pipeline of high-performing professionals.

Orchestrated seamless collaboration with cross-functional teams, driving energy between departments to execute complex projects with unmatched precision and agility.

Revolutionized operational efficiency through the implementation of cutting-edge process improvements, resulting in significant time savings and elevated accuracy levels in deliverables.

Championed the resolution of disputes between associates with tact and diplomacy, mitigating conflicts swiftly to preserve team cohesion and productivity.

Elevated customer satisfaction to unprecedented heights by proactively addressing inquiries and complaints with unwavering dedication and solutions-oriented approach.

Distinguished as a go-to resource for special projects of varying complexity, consistently delivering exceptional results and exceeding stakeholder expectations.

Won multiple awards for individual performance from Avantor:

Best Employee Award

Best Customer centric Award

Best Team player Award

Best Performer Award

Excellence Award