Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SARANYA LOGANATHAN

Summary

Responsible Technical support specialist, passionate about delivering outstanding quality and service. Offering 3.5 years of experience with history of recognition for performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Associate- Technical Support

Tech Mahindra
12.2022 - 01.2024
  • Communicating technical faults and information to non-technical audiences by providing simplified ways.
  • Using multiple tools at a time to remotely accessing customers account as well as navigating their internet service.
  • Conducted tactical troubleshooting to identify faults.
  • Investigated reports of errors in the internet service to try to reproduce problems and trace faults.
  • Recognized as best performer for repeatedly following the core values of the business.

Senior Associate

Teleperformance
09.2020 - 06.2022
  • Responsible for interacting with the clients to discuss issues, concerns and sharing those inputs provided by the clients to concerned departments to improve services
  • Documented data on delivery times, cargo amount, weight, and routes to keep records up to date and track history
  • Tracking delayed or lost shipments to determine the next course of action.

Associate

Sutherland
09.2018 - 01.2020
  • Responding to customer questions in live chat rooms improved their satisfaction by providing prompt assistance
  • Worked on resolving technical issues on devices by utilizing specialized tools to determine the root cause of the problems
  • Customers were guided through the process by step-by-step technical support that was clear and concise.

Education

B.Sc - Chemistry

A.M. Jain College
Apr 2016

M.Sc - Chemistry

A.M. Jain College
01-2018

Skills

  • Device Troubleshooting
  • Network Troubleshooting
  • Microsoft Excel
  • Technical writing
  • Cargo Logistics

Certification

  • Power BI conducted by Skill Nation
  • API technical writing: JSON and XML writers- Udemy

Timeline

Senior Associate- Technical Support

Tech Mahindra
12.2022 - 01.2024

Senior Associate

Teleperformance
09.2020 - 06.2022

Associate

Sutherland
09.2018 - 01.2020

B.Sc - Chemistry

A.M. Jain College

M.Sc - Chemistry

A.M. Jain College

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SARANYA LOGANATHAN