Saranya Mayavan

Project Staffing Professional - Team Lead

IBM

Bangalore, Karanataka

09.2010 - Current

Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Mentored newly hired employees on process and responsibilites and developed training manual for all Staffing Professionals to use for reference purposes.
Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
Assisted 30 customers in average daily by answering questions, responding to inquiries and handling telephone requests.
Worked directly with management, CCPs, CCLs, and manager's to brainstorm, discuss strategy and mitigate process issues.
Environment Tools: PPT, Excel, PMP, Metro, OOBT, CSA, BOND, Ariba, Mural, Microsoft excel.
Also worked as a Sr.Technical Operations Specialist/ dispatcher Assisting operational, configuration and maintenance at the Network Operating Center, for clients such as Broken Hill Proprietress (BHP).
Providing a medium of support to all Technical departments organizing and providing a complete end to end support to the client over the issues.
Assistance and management of all the issues for backend infrastructure such as Exchange Servers, User Issues and all Level one Issue.
Environment Tools: Maximo, Lotus Notes, Active Directory, Microsoft Excel.