Saranya Merlin Arularasan
Chennai
Summary
Highly motivated individual looking for project manager position to deliver project objectives with stipulated time, Resource and budget constraints, and to align project execution with the strategy and ethic of the organization. Also coming with 13+ years of experience in the IT infrastructure industry as windows Vmware server administrator, SCCM/MECM Admin, Endpoint manager,Vulnerability analyst.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
Work History
Vulnerability Manager
Tata Consultancy Services
Chennai
02.2024 - Current
- Collaborate with Cyber Security Team, Server and End-user management team and Risk manager for issue resolution and mitigation
- Help Standardize processes and procedures and provide improvements for 17000 vulnerabilities and reduced tp 5000+ vulnerabilities and secured the environment.
- Search and Understand approaches for addressing vulnerabilities including system patching, deployment of specialized codes, Registry key setting in the devices and any other specialized control set enabling.
Service Delivery Manager(offshore)
Tata Consultancy services
Chennai
02.2023 - 02.2024
- Managed a IT infra Project team size of 65 starting from the project transition Phase.
- Constant co-ordination with HR and talent management team for resource hiring and allocation for the technical teams according ot the budget and increasing revenue by 20% in the project steady state phase.
- Understanding client existing Scope of work and delivering expected new IT solutions in the infrastructure support.
- SOP creations and timely review for various technology teams and publish in confluence.
- Providing adequate support to the new team members on various aspects like trainings, knowledge transition from Center of excellence Team, guidelines on shift management and ticket handling
- Proactively monitoring on the daily works and initiating IMR(incident management response) on a emerging P1 incident and coordinating with teams to start the Bridge call on the Critical incident.
- Presenting Weekly status report and Monthly reports to the customer on the BAU activities handled by the Project team.
- Worked on the Client Escalations and come with work mitigation plan, Knowledge bridging program to set the team meet the client expectations
End User Computing (Tower Lead)
Tata Consultancy services
Chennai
09.2019 - 07.2022
- Handled End user support Tower with 5 different technology team members SCCM Team,application packaging team,JAMF technology (MAC OS team),Remote desktop Team and Touch support Team.
- Shift handling, people management, Backlog ticket review,monthly patching reports and compliance, presenting the teams work in the status calls.
- SLA/KPI adherence check by the team and helping on in scope out of scope work awareness and promptly updating in SOP.
- Presenting teams Change created for the week for various fixes.
Operations Support
Tata Consultancy services
Chennai
12.2014 - 09.2018
- Web Server Administration/Application support managing and troubleshooting IIS 6.0 / IIS 7.5/IIS 8.0 Web servers and hosted 1000+ web sites
- Planning and configuring new internal & external websites deployments and application release management and creating Virtual directories.
- Creating, deploying, renewing and Import & export of the SSL certificates.(COMODO)
- Coordination with application development teams for issue troubleshooting
- Managing F5 load balancer devices Policy configurations for new websites Replication of content with Site server in the large web farm.
- Participated in regular professional development opportunities to stay current on best practices related to operations support functions.
- Demonstrated adaptability in various challenging environments, such as natural disaster responses or military operations support missions.
Senior Systems Engineer
Cognizant Technology Solutions
Chennai
11.2011 - 10.2013
- Windows Server Administration: Configuration and administration of Microsoft Windows 2003, 2008, 2012 Servers
- Installing various applications used by other team for system administration like Symantec.
- Trouble shooting of blue screen memory dumps using the Win DBG tool and providing RCA
- Troubleshooting performance, IIS, general windows server issues for application team. Hardware fault replacement co-ordination.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
Education
MBA - IT and Operations
GREAT LAKES INSTITUTE OF MANAGEMENT
Chennai 01.2013 - 01.2015
B.E - Electronics and communication Engineering
Asan Memorial College of Engineering
Chennai 01.2007 - 01.2011
Skills
Project management
SCCM
MECM
ITSM Tools
Microsoft Office
Tenable
Teamwork and collaboration
Problem-solving
Team management
MS office
Multitasking Abilities
Dependable and responsible
Supervision and leadership
Certification
Certified Scrum master, 02/25/25
Communication Skills
- English
- Tamil
- French
Timeline
Vulnerability Manager
Tata Consultancy Services
02.2024 - Current
Service Delivery Manager(offshore)
Tata Consultancy services
02.2023 - 02.2024
End User Computing (Tower Lead)
Tata Consultancy services
09.2019 - 07.2022
Operations Support
Tata Consultancy services
12.2014 - 09.2018
MBA - IT and Operations
GREAT LAKES INSTITUTE OF MANAGEMENT
01.2013 - 01.2015
Senior Systems Engineer
Cognizant Technology Solutions
11.2011 - 10.2013
B.E - Electronics and communication Engineering
Asan Memorial College of Engineering
01.2007 - 01.2011
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