Saranya Nagesh
4214 Arun Excello Sankara Kannapuram Road
Summary
Dynamic Project Delivery Manager with a proven track record at Tata Consultancy Services, excelling in stakeholder management and IT service operations. Expert in Microsoft 365 administration and automation solutions, I drive efficiency and enhance service delivery, consistently achieving project goals while fostering collaborative team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Delivery Manager
Tata Consultancy Services
Chennai
09.2021 - Current
- Directed end-to-end IT service delivery for global clients in manufacturing and finance sectors, ensuring timely execution and operational excellence.
- Oversaw project timelines, resource allocation, and risk mitigation to achieve business goals efficiently.
- Collaborated with client stakeholders to define project scope, success metrics, and deliverables.
- Delivered performance reports and led comprehensive service reviews to promote continuous improvement.
- Optimized project schedules to maximize resource utilization and enhance operational efficiency.
- Advised senior leadership on budget adherence and financial best practices for projects.
O365 Administrator
HCL Technologies Pvt Ltd
Chennai
03.2021 - 09.2021
- Streamlined platform access by managing user accounts, groups, and licensing effectively.
- Implemented comprehensive security measures to safeguard data and applications.
- Ensured compliance with regulations and organizational policies consistently.
- Provided timely technical support and resolved issues to ensure uninterrupted services.
- Facilitated user training on best practices and new features to enhance overall productivity.
IT Consultant
FLSmidth India Pvt Ltd
Chennai
09.2014 - 03.2021
- Optimized system performance through installation and support of SMS/SCCM clients.
- Troubleshot issues related to Windows OS, applications, drivers, and MS Outlook effectively.
- Assisted global mobile laptop users with end-user support and problem resolution.
- Coordinated laptop/desktop migrations along with re-imaging operations.
- Performed basic tasks in Active Directory like user creation and password resets.
- Upheld endpoint security standards via Symantec updates and malware management.
Operations Executive
Infosys Technologies Ltd
Chennai
07.2012 - 08.2014
- Optimized workflows and daily operations to drive productivity improvements. Managed project timelines and resource allocation for timely execution.
- Led process improvement initiatives to enhance operational efficiency
Implemented quality control to meet service standards and compliance requirements - Maintained accurate documentation and database records for operational tracking
Collaborated with cross-functional teams to ensure seamless operations - Analyzed data trends and recommended actionable insights for performance enhancement
Education
Bachelor of Arts - Software Engineering
University of Madras
Chennai04-2012
Skills
- Project delivery and execution
- Stakeholder management
- IT service operations
- Microsoft 365 administration
- Automation solutions
- Exchange Online administration
- SharePoint management
- Microsoft Teams integration
- PowerShell scripting expertise
- SCCM administration skills
- Active Directory oversight
- VPN configuration expertise
- Citrix support services
- Lync Server assistance
- Intune deployment strategies
- Endpoint security measures
Certification
- ITIL Foundation
- Microsoft 70-243: Administering System Center 2012
- Prince2 7 Foundation in project management
Skills
- - RPA tools proficiency
- - Advanced PowerShell scripting
- SLA compliance and improvement, stakeholder collaboration, IT service delivery optimization
- Stakeholder collaboration, IT service delivery optimization
- - IT service delivery optimization
Trainings
- Microsoft 365 administration
- SCCM 2012 R2
- RPA and Automation Anywhere
- Windows 10 administration
- Transcend delivery management
- Windows 10 administration, Transcend delivery management
Timeline
Project Delivery Manager
Tata Consultancy Services
09.2021 - Current
O365 Administrator
HCL Technologies Pvt Ltd
03.2021 - 09.2021
IT Consultant
FLSmidth India Pvt Ltd
09.2014 - 03.2021
Operations Executive
Infosys Technologies Ltd
07.2012 - 08.2014
Bachelor of Arts - Software Engineering
University of Madras
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Leana Irina CrespoLeana Irina Crespo
Office Manager/Bookkeeper at All City SwitchboardOffice Manager/Bookkeeper at All City Switchboard