Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Saranya Rajasekar

Saranya Rajasekar

Catalog Management
Chennai

Summary

9+ years of experience in leading cross functional projects, re-engineering business processes to improve workflow efficiencies, budget scoping, delivering target performance metrics, and enhancing customer experience. Experienced in stakeholder management and operational reporting using Microsoft Office suite, SQL and business intelligence tools.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
2
2
Languages

Work History

FBA Manager

Webtoners
08.2024 - Current

Monitor and manage Amazon FBA dashboard to ensure performance metrics and stocks to create FBA shipment plans within Amazon with help of Sage/granite tools

Audit/resolve inbound inventory issues to amazon and open cases and maintain communication with seller central and adjust FBA returns and claims.

Regularly analyze performance metrics, such as sales conversion and customer feedback, to measure success and identify areas of improvement.

Reviewing the roadmap, milestone with the team members and stake holders and share key insights and resolve open items.

Operations Manager

Lienau Sales & Marketing
01.2021 - 09.2023
  • Drive revenue growth by executing data-driven strategies, optimizing product listings, and overseeing daily account operations while managing a team of dedicated analysts.
  • Designed and published interactive dashboards using Power-Bi to facilitate the business stakeholders in visualizing KPI, operational metrics and Business requirements.
  • Streamlined catalog production processes, resulting in a 15% increase in efficiency and a 20% cost reduction while managing a team of 25 employees and overseeing the publication of over 50 catalogs annually.
  • Collaborate with cross functional teams to execute high-impact marketing campaigns and improve operational efficiency while driving synergies across the board.
  • Conducted frequent performance reviews with clients, delivering actionable recommendations to maximize growth opportunities using project management tools as JIRA, Monday board.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitating daily stand-ups, sprint meetings to manage product backlogs, creating collaborative and transparent team enviroment
  • USA (Remote)
  • Technologies Used: Power BI, Microsoft Office.


Subject Matter Expert

Amazon
06.2014 - 07.2020
  • Company Overview: Chennai
  • Served as a liaison between onshore and offshore teams to translate business requirements into technical specifications.
  • Eliminate inefficiencies, incorrect procedures through detrimental practices thus, improving catalog quality from 95% to 99 % by performing root cause analysis and automating manual touch points.
  • Managed team of 15 associates handling content management, process workflow and project initiatives and process analysis for Amazon US, UK and Private Brands.
  • Streamlined the Amazon us catalog process through value stream mapping that minimized catalog errors from 92% to 98.6% and improved resource utilization from 8 HC to 5 HC using SQL.
  • Managed template standardization across 3 product categories, resulting in 20% improvement in product information accuracy.
  • Creating process workflow and product road maps to analyze the business requirements and remove any potential uprooting concerns.
  • Chennai
  • Technologies Used: Basic SQL, Tableau, Microsoft Office.

Education

B.E - Computer Science & Engineering

Anna University
05.2010 - 05.2014

Skills

Project Management

Certification

Business Intelligence using Power BI, Skill Nation

Timeline

FBA Manager

Webtoners
08.2024 - Current

Securing Software as a Service

06-2024

Operations Manager

Lienau Sales & Marketing
01.2021 - 09.2023

Subject Matter Expert

Amazon
06.2014 - 07.2020

B.E - Computer Science & Engineering

Anna University
05.2010 - 05.2014
Saranya RajasekarCatalog Management