Saranya S
Assistant Manager
Summary
Proven leader in operational excellence and process improvement, adept at driving teams towards peak performance and quality standards. At Quatrro Mortgage Solutions, enhanced customer satisfaction and streamlined compliance activities, showcasing strong analytical and interpersonal skills. Specializes in Lean Six Sigma, achieving a notable 3.4% reduction in product defects.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
Quatrro Mortgage Solutions
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project stacks.
- Handling underwriting team sized between 25-35.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Team Leader
Indecomm Global Solution
09.2021 - 05.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Handling US Mortgage- Post Closing-Underwriting process with the team size of 20-25.
Team Leader
Verity Global Solutions
11.2020 - 09.2021
- Handled US Mortgage- Pre-underwriting, Post-underwriting with team size of 15 members.
- Create and maintain operational documents and perform activities accordingly
- Responsible for timely and accurate MIS reports on weekly/monthly basis based on client requirement
- Identify bottlenecks in operations and liaison with internal and external vendors to Resolves issues in quick and effective manner.
Team Leader
First Source Limited
04.2020 - 11.2020
- Handled US Mortgage- Process origination and pre-underwriting process with team size of 15
- Designing, Creating process SOP, Manuals , high level information based on client requirement
- Drive team to achieve process Service Level Agreements / metrics on productivity and quality within the established timelines
- Decreased product defects 3.4% by implementing quality assurance guidelines.
Team Leader
Visionet Systems
07.2019 - 03.2020
- Worked for US Mortgage- Loan Origination process with the team size of 20.
- Ability to analyze qualitative and quantitative data and identifies opportunities for improvement of processes and customer experiences.
- Ability to verify and document current processes as part of gap and root cause analysis, identify gaps which impact business outcomes .
Senior Associate
Concentrix
08.2017 - 05.2019
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Worked Australian underwriting process as per client requirement.
Senior Process Associate
First American
07.2015 - 08.2017
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
- Worked Pre-underwriting process with the daily target of 4 files as per client requirement.
Team Member
SLK Global Solutions
12.2012 - 05.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor of Computer Applications - Computer Engineering
Rajasthan Vidyapeeth University
Rajasthan 01.2018 - 01.2018
High School Diploma -
S.M.Arumugam Polytechnic College
Dharmapuri, India 01.2002 - 01.2005
No Degree -
Avvaiyar Government School
Dharmapuri, India 06.2001 - 06.2002
Skills
- Operational Excellence
- Process improvement solutions
- Operations Management
- Lean Six Sigma
- Operational Excellence
Certification
Six Sigma Green Belt, NIQC International
Timeline
Assistant Manager
Quatrro Mortgage Solutions
02.2024 - Current
Team Leader
Indecomm Global Solution
09.2021 - 05.2023
Team Leader
Verity Global Solutions
11.2020 - 09.2021
Six Sigma Green Belt, NIQC International
08-2020
Team Leader
First Source Limited
04.2020 - 11.2020
Team Leader
Visionet Systems
07.2019 - 03.2020
Bachelor of Computer Applications - Computer Engineering
Rajasthan Vidyapeeth University
01.2018 - 01.2018
Senior Associate
Concentrix
08.2017 - 05.2019
Senior Process Associate
First American
07.2015 - 08.2017
Team Member
SLK Global Solutions
12.2012 - 05.2015
High School Diploma -
S.M.Arumugam Polytechnic College
01.2002 - 01.2005
No Degree -
Avvaiyar Government School
06.2001 - 06.2002
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