Summary
Overview
Work History
Education
Skills
Software
Certification
Additional Information
Work Availability
Quote
Timeline
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Saranya S

Saranya S

Business Analyst
Chennai

Summary

Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Personable business professional bringing successful 9-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
3
3
Certifications

Work History

Assistant Manager

SOUTH INDIAN BANK
CHENNAI
04.2018 - Current
  • Demonstrated deep experience in the lending domain during client discussions, securing client trust, improving vendor relationships and leading to a 25% increase in successful project conversions
  • Assessed business requirements to forecast annual budgetary operational costs.
  • Through my enthusiasm and persuasiveness, I successfully managed a team of 10 people to complete a project within a tight deadline, resulting in a 20% increase in productivity and a 15% reduction in cost, showcasing my ability to inspire positive change in the bank
  • Surveyed clients to ascertain requirements and expectations for product which helped in building stakeholder trust and satisfaction.
  • Implemented advanced capacity planning techniques that boosted resource utilization by 12% and reduced operational costs by 18%, contributing to the branch’s financial performance and competitive advantage
  • Significantly improved branch performance by optimizing staff schedules, resulting in a 10% increase in daily transactions processed and accuracy of the transaction, showcasing advanced organizational, prioritization, and workforce management skills
  • Effectively resolved challenging customer issues, showcasing strong interpersonal skills and maintaining a high customer satisfaction rating of 95% of nearly 10,000 customers through empathetic communication and problem solving.
  • Assisted marketing department and customer service staff to improve client satisfaction.
  • Performed gap analysis to identify areas of improvement in the area of marketing, staff management and business improvements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Customer Service Executive

SOUTH INDIAN BANK COIMBATORE
07.2014 - 03.2018
  • Effectively led change management initiatives for business processes by conducting comprehensive technology training sessions for colleagues, enabling them to adapt to new technologies within a record timeframe of 1 month
  • Actively collaborated with various departments of accounting to achieve shared objectives, earning recognition for being a reliable and adaptable team-oriented member who bridged departmental gaps
  • Demonstrated exceptional adaptability by quickly adjusting priorities and managing multiple projects simultaneously ensuring seamless task execution and timely project delivery.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Made reasonable procedure exceptions to accommodate unusual customer requests which results in improving customer satisfaction and relation building which eventually increased the business by 10% in a span of 3 months.
  • Persuaded customers to sign up for customer loyalty program to generate additional company revenue.

Education

Bachelor of Science - Communication and Computer Science

SASTRA University
Kumbakonam, Tamilnadu
05.2011 - 05.2014

Skills

Forecastingundefined

Software

SQL

SDLC-Agile Methodologies

Microsoft Azure-AZ900

Ms-Office

Power BI

CRM Tools

Certification

JP Morgan Chase Co.-Agile Job Simulation

Additional Information

● Completed certification like AML & KYC, Digital Banking, Foreign Exchange Facilities for Individuals and MSME adding valuable expertise to my professional profile and I have also completed JAIIB conducted by IIBF, one of the prestigious associate programme for bankers.

● I have a strong curiosity for coding and its relevance in today’s Industry trends, constantly seeking opportunities to expand my knowledge and understanding of this field.

● I am deeply committed to environmental sustainability and actively engage in local initiatives, such as community clean-up programs, to support a greener future.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

JP Morgan Chase Co.-Agile Job Simulation

10-2023

Microsoft Azure Fundamentals(AZ-900)

10-2023

Data Analytics using Power BI

10-2023

Assistant Manager

SOUTH INDIAN BANK
04.2018 - Current

Customer Service Executive

SOUTH INDIAN BANK COIMBATORE
07.2014 - 03.2018

Bachelor of Science - Communication and Computer Science

SASTRA University
05.2011 - 05.2014

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Saranya SBusiness Analyst