SARANYA SELVADURAI

Project Highlights: ISMA (Integrated Service Management Automation)

Platform: ServiceNow | Domain: Banking

Leadership & Governance Responsibilities:

• Led the end-to-end Quality Assurance strategy for the ISMA initiative, overseeing automation of ITSM processes including Incident, Problem, Change, and Request Management.
• Defined the overall test roadmap, governance framework, entry/exit criteria, and risk-based testing approach aligned with banking regulatory standards.
• Directed SIT and UAT cycles, ensuring comprehensive functional, integration, and regression coverage across ServiceNow workflows and Service Catalog modules.
• Chaired defect triage and release readiness meetings, prioritizing critical issues and mitigating production risks.
• Established QA metrics and executive dashboards, providing real-time visibility into defect trends, quality KPIs, and release health status.
• Conducted root cause analysis for high-impact defects and implemented preventive quality control measures to reduce defect leakage.
• Coordinated cross-functionally with Business stakeholders, IT leadership, developers, and operations teams to ensure seamless delivery.
• Mentored QA team members, strengthened test documentation standards, and improved overall testing efficiency and accountability.
• Performed post-deployment validation and stability audits to ensure production reliability and regulatory compliance.
• Reduced production risk through structured regression planning and impact assessment.
• Improved workflow validation accuracy and ITSM process reliability.
• Strengthened stakeholder confidence through proactive risk reporting and quality governance.

Project Highlights: Trade Finance - Voyager

Client: UOB Bank | Domain: Banking | Multi-Country Deployment

• Served as QA Single Point of Contact (SPOC) for Trade Finance modules, leading end-to-end quality assurance across Singapore, Malaysia, Hong Kong, and Indonesia.
• Owned sprint-level QA planning, effort estimation, and resource allocation within Agile delivery cycles.
• Directed SIT, UAT, Beta, and Production validation phases, ensuring release readiness and compliance with banking standards.
• Led defect triage sessions, managed defect prioritization in JIRA, and provided transparent status reporting to stakeholders.
• Performed cross-country impact analysis to mitigate risks during regional deployments and regulatory-sensitive releases.
• Established defect tracking metrics (defect density, leakage, trend analysis) to improve release quality and decision-making visibility.
• Conducted root cause analysis for critical production defects, driving corrective and preventive process improvements.
• Facilitated UAT sessions with business users, gathering feedback and ensuring alignment with functional and regulatory requirements.
• Collaborated closely with developers and business analysts during requirement analysis to strengthen test coverage and reduce ambiguity.
• Championed Agile QA practices, optimizing testing cycles and improving team adaptability to evolving project needs.
• Strengthened QA governance by aligning testing activities with enterprise standards and release management controls.

Key Contributions & Impact

• Supported successful rollout of Trade Finance solutions across four countries with minimal production defects.
• Reduced testing cycle time through improved sprint planning and structured regression execution.
• Enhanced release transparency through proactive risk reporting and stakeholder communication.
• Improved product stability through disciplined validation of release candidates against defined acceptance criteria.

Clients & Domain:

• Prazas Learning Inc. (Thinkster Math) – Education Technology / Learning Platform
• Windstream, The Academy (HMA) – Telecommunications Services & Health Management Systems

Leadership & Delivery Ownership

• Led QA teams in developing and executing test strategies, ensuring high-quality deliverables and on-time project completion.
• Designed and executed test plans for functional, regression, integration, and usability testing across web and mobile platforms (Windows, Android, iOS).
• Standardized defect reporting, conducted root cause analysis, and collaborated with developers to resolve issues efficiently.
• Optimized test coverage and workflows by defining clear objectives and prioritizing scenarios based on risk, reducing defect leakage and improving team productivity.
• Ensured compliance with industry standards (ISO 9000, CMMI) and performed audits to maintain quality governance.
• Evaluated software functionality, performance, and design compliance, recommending corrective actions to enhance product quality and user experience.
• Monitored bug resolution, integration issues, and release readiness, strengthening software stability and customer satisfaction.
• Managed multiple projects simultaneously, balancing priorities while maintaining QA excellence.

Clients & Domain:

• American Express® Cards – Financial Services / Banking
• RANE (Risk Assistance Network + Exchange) – Information & Advisory / Security Intelligence Services
• BMW, Audi, PUMA, DSG (Dick’s Sporting Goods) – Retail, Mobile Application & Event Technology Solutions
• Bacardi Limited & Apothic Wines – Marketing & Consumer Brand Platforms
• Google (OTIS & Art Copy Code), Wally – Web Services, Online Cloud Platform & Advertising Technology
• Prestige Brands, HomeSense, American Express – Retail, Consumer Healthcare Products & eCommerce Platforms

Leadership & Delivery Ownership

• Led and managed a QA team of 8 members across multiple enterprise and client-facing projects, ensuring high-quality and on-time delivery.
• Owned end-to-end test strategy including planning, estimation, execution oversight, and release sign-off.
• Defined clear entry and exit criteria for SIT, UAT, and Production releases to strengthen governance and quality gates.
• Implemented structured test planning, traceability (RTM), and risk-based testing approaches to improve coverage and minimize release risk.
• Standardized defect lifecycle workflows, improving defect tracking accuracy and resolution turnaround time.
• Coordinated directly with international clients and cross-functional stakeholders, ensuring alignment between business expectations and technical delivery.
• Provided performance feedback, mentoring, and technical guidance to QA team members, strengthening overall team capability.

Process Optimization & Quality Improvements

• Reduced defect leakage through enhanced regression planning, improved impact analysis, and stronger validation controls.
• Improved documentation standards and test coverage visibility by implementing structured QA artifacts and reporting mechanisms.
• Streamlined communication between Development, QA, and Business teams, minimizing ambiguity and accelerating issue resolution.
• Introduced process enhancements that optimized testing cycles and improved overall productivity.
• Conducted root cause analysis for recurring defects, implementing preventive measures to enhance long-term product stability.
• Strengthened release confidence by ensuring disciplined validation of all builds against defined acceptance criteria.

Professional Strengths

• Strong analytical and problem-solving skills applied to complex enterprise systems.
• Highly adaptable in dynamic, fast-paced delivery environments.
• Known for collaborative leadership style, proactive risk identification, and solution-oriented mindset.
• Committed to continuous improvement, operational efficiency, and organizational quality excellence.

Project Highlights: Surefire CRM

Client: Top of Mind | Domain: Mortgage Marketing

Automation Strategy & Framework Development

• Designed, developed, and maintained Selenium WebDriver automation scripts using Java, TestNG, Eclipse IDE, Data-Driven Framework, and MVC architecture.
• Built and enhanced automation frameworks to handle dynamic UI changes using CSS selectors, IDs, DOM, and XPaths, ensuring robust and scalable test coverage.
• Developed reusable automated test modules for functional, regression, smoke, and integration testing, reducing manual testing effort and accelerating release cycles.
• Integrated automated test suites into CI/CD pipelines, generating real-time execution reports and improving deployment confidence.
• Conducted test data preparation, verification, and environment setup for accurate and consistent automated test execution.
• Optimized existing automation frameworks, improving execution speed, reliability, and maintainability.

Automation Execution & Validation

• Automated critical application workflows, identifying defects early and improving overall software quality.
• Performed end-to-end functional, regression, integration, and usability testing using automation, ensuring system stability and accurate workflow execution.
• Participated in requirement reviews and sprint planning to provide QA input on automation feasibility, testability, and potential risks.
• Monitored automated test execution, analyzed results, logged defects in JIRA, and collaborated with developers for quick resolution.
• Developed automated reporting processes, providing stakeholders with actionable insights and metrics on software quality.

Key Achievements & Impact

• Reduced regression execution time and manual effort by implementing comprehensive automated test suites.
• Contributed to the design of scalable automation frameworks, laying the foundation for future automation initiatives.
• Enhanced release confidence through continuous integration of automated tests and systematic validation of critical workflows.
• Strengthened QA team capability in automation through mentoring and process standardization.