Saranya Sivalingam

.Facilitate backlog grooming session to identify user stories to be implemented in Future sprint.

·Facilitate Sprint planning, Sprint Retrospective and Sprint Review.

·Served as Admin and Create workflow in JIRA for effective usage and Scrum Framework.

·Showcase Transparency on Burndown charts, Teams lead time and cycle time to stakeholders.

·Create Dashboard to provide visibility to stakeholders on Program level progress.

·Facilitate Brainstorming session to identify potential workable item that saves cost.

·Facilitate Program Increment Planning and proxy for Release Train Engineer.

·Participate in scrum of scrums to discuss and resolve impediments with other teams.

·Ensured to keep team focused in accomplishing Sprint goals.

·Provide uptime metrics for all sites monitored is progressive and visible to all stakeholders.

Suggesting and Leveraging MFDM levers( Ignio /One Engine/Ansible/ BOT solution to Managed Services Accounts

Co ordinate with Stake holders to help them deliver automation as per Client expectation

Track the process of Identifying Use cases till Deployment successfully and show expected MFDM effectiveness

Professionally handle Stakeholders/Accounts escalations and direct them to appropriate teams for resolution

Maintain Monthly MFDM effective report and project it to Cluster Heads/Segment owners

Processing Bulk orders as per customer requirements

Restocking and billing items placed by Lab manager

Handling credit cards for processing bill payment for customers

Creating Quotation and assisting customers for credit on duplicate

charges

Handling inbound and outbound calls on network related issues

Handling escalation calls on follow-up calls that were not given a first

call resolution

Extended support of internet connection for customers X-box ,BT

router (HUB) to KINDLE &BLACKBERRY devices

Internally assisting Team as Floor Walker

Promoted to Escalation Desk for Best service over call and

convincing skills