Saranya Ravishanker
Director Of Sales
Chennai
Summary
Accomplished Sales Director with over 15 years of experience driving revenue growth of 1.5 billion and strategic account management within the SaaS, Healthcare, BPO and Real Estate industry in UK, US, GCC and Indian Market. Proven track record of successfully managing and nurturing high-value client relationships, with a focus on retention, expansion, and renewals. Adept at taking full ownership of assigned accounts, delivering tailored solutions that align with clients' evolving business needs, and identifying new opportunities for growth. Expertise in collaborating cross-functionally with business development and lead generation teams to generate new business, optimize sales strategies, and consistently exceed performance targets. A results-oriented leader, skilled in leveraging CRM systems and data-driven insights to drive both short-term results and long-term client success.
Performance-oriented Sales Leader offering exceptional record of achievement over 15-years career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Director of Sales (B2B- Sales)
Gallabox India Pvt Ltd
07.2024 - Current
- Lead the team of Sales Development Representatives, Key Account Managers and Account Executives managing the enterprise account across India and GCC Market reporting to VP of Sales and New Business Initiatives
- Assessing customer needs and challenges to recommend tailored solutions through up-selling or cross-selling additional services
- Drove revenue generation by handling over 1,000+ inbound global leads monthly, achieving a lead conversion rate of 70%, and improving pipeline generation through targeted outreach
- Sourced 100+ outbound leads per month and achieved an 80% lead-to-appointment conversion, directly contributing to event ROI and demand generation strategies
- Spearheaded sales team performance with a 100% KPI achievement rate, leveraging advanced CRM systems and data analytics to refine sales strategies
- Fostered a collaborative team culture, achieving a 95% retention rate, and implemented scalable sales strategies aligned with SaaS growth objectives
- Generating a revenue of $50,000 USD per month (2.5 Crores in 6 month)
- Led end-to-end event management, overseeing event planning and execution, from strategy development to post-event follow-up, with a focus on event performance analysis and measurable results
- Managed event ROI and event metrics, optimizing event activations for maximum pipeline growth and cross-functional alignment with sales teams and customer success teams
- Developed and maintained an event center of excellence, creating event packaging and standardized internal processes to streamline event execution
- Oversaw booth inventory, swag, and event materials, ensuring efficient event inventory management for high-impact events
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed team of sales representatives, providing guidance, coaching and support.
- Spearheaded the adoption of cutting-edge sales tools and technologies designed to enhance team productivity and streamline workflow processes.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Collaborated cross-functionally to optimize end-to-end sales processes, from prospecting through post-sales support services.
- Expanded customer base by targeting untapped markets through innovative lead generation tactics and follow-up mechanisms.
Manager- Business Development-US Sales
QWay Technologies Pvt Ltd /QWay Healthcare Inc
06.2022 - 07.2024
- Meet and exceed established sales targets, including calls per day, meetings/appointments per month, closing proposals, executing contracts & RFP's, maintaining pipeline and achieving annual revenue targets of USD 3 million (50 Crores)
- Responsible for Marketing and Sales, collaborating with Marketing Manager, Team Leader for Sales and Operation Manager
- Pursue, develop, and sustain RCM sales leads and prospects within Physician Groups/Hospitals and EHR companies
- Plan, qualify, obtain, and manage new and existing sales opportunities to achieve and exceed business plans
- Delivered strategic sales proposals for revenue cycle services, achieving USD 3 million targets annually, with expertise in B2B SaaS solutions and lead management platforms
- Communicate effectively to deliver department goals, respond to market trends, and handle challenges in a fast-paced sales environment
- Strategize and plan sales process management, forecasting, pricing, key account management, expenses, profitability, market research, and brand strategy
- Responsible for brand promotion, lead management and lead conversions
- Manage post-sales services and client relationship management
- Plan and oversee advertising and promotion activities, including print, online, electronic media, and direct mail
- Guided, supported, and coached a team of Sales Development Representatives (India & US), fostering enhanced performance, a positive work environment, collaboration, and a culture of continuous improvement
- Defined KRA's (Key Result Area) and KPI's (Key Performance Indicators) to drive results and ensure successful outcomes
- Promptly handled and resolved escalations from US clients, delivering exceptional client services and achieving a remarkable 97% increase in client satisfaction with a strong focus on customer success
- Proficiently managed lead generation and lead management utilizing Salesforce Service Cloud (SFDC) and various tools such as Salesforce, HubSpot, D&B Hoovers, ZoomInfo, Lusha, Apollo.io, Crunchbase and LinkedIn Sales Navigator
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Manager- Digital Marketing
MGM Healthcare
10.2021 - 06.2022
- Improved Lead conversion for the hospital from 6% to 20% within six months helped to increase revenue by 50 Lakhs per month.(4.5 Crores)
- Introduced and executed cost-effective strategies that slashed agency expenses by 50%
- Collaborated with the team in launching the Mobile Application and Cancer Hospital
- Planned project management for various speciality based out-reach clinics with multiple stake holders' interaction
- Lead Management with Lead Squared CRM implementation
- Develop and execute digital marketing strategies, including SEO, SEM, social media marketing, email marketing, and content marketing
- Create and optimize online ads, landing pages, and other digital assets to maximize conversion rates
- Monitor and analyse campaign performance using relevant analytics tools, and make data-driven recommendations for optimization
- Manage social media accounts and engage with the audience to enhance brand presence and customer engagement
- Conduct market research to identify industry trends, target audience behaviour, and competitive insights
- Collaborate with internal teams to create compelling content for various digital platforms
- Stay up-to-date with the latest digital marketing trends, tools, and best practices
- Implemented social media campaigns that significantly expanded the company''s online presence and reach.
- Managed cross-functional teams for effective execution of digital campaigns, resulting in increased lead generation.
Manager- Customer Service & Inside Sales
Lifecell International Pvt Ltd
11.2020 - 09.2021
- Guided, motivated, supported, and coached a Sales Team (Chennai & Delhi) of up to 40 people to successfully meet and surpass sales target of 3 crores per annum.(3 Crores)
- Responsible for day today appointments and enrolments
- Recruitment, training and continues process improvement of the agents
- Consistently achieving the targets with increased L2A and A2P and P2C metrics
- Responsible for overseeing inbound and outbound call center activities
- Hired, analysed and fulfilled staffing and scheduling needs to ensure adequate number of employees to generate consistent revenue
- Developed and implemented sales strategies to increase the revenue
- Aggressively maintains high standards and in-depth product knowledge through continuous training and high-quality customer satisfaction goals
- Developed sales campaigns, contests and incentives that raised sales force morale and performance
- Created product promotions along with digital marketing team that increased sales and customer goodwill
- Organizing events for motivating agents such as awarding ceremony and contest to drive business with employee satisfaction
- Driving business with extensive knowledge on handling the tools like LeadSquared and Genesis dialler
Manager- Operations
Dr Agarwals Eye Hospital
08.2019 - 11.2020
- Oversaw all financial transactions and management functions, designing strategies for managing a 2-crore operating budget.(24 Crores)
- Deployed customer service techniques that increased patient experience scores (CSAT) by 80% within 3 months
- Directed day-to-day administrative and operational functions providing guidance and leadership to over 50 employees across more than 6 departments delivering results
- Coordinated with multiple stakeholders, and handled enterprise accounts
- Corporate client acquisition, HNI client handling, and conducted various educational seminars and hosted webinars
- Ensure the health and safety committee meetings organized and integrity staff is maintained
- Development of tele consultation App during the COVID which helped the organization to continue its operations more effectively
Manager- Sales & Operations
India Property Pvt Ltd
08.2011 - 07.2019
- Handled an overall real estate annual sale of 8.40 crores and collections of 6 Crores
- (67 Crores)
- Deployed excellent people management strategies for 8 years resulting in increased productivity by 95%
- Lead Generation through various real estate websites
- Handled 250 plus sales professionals across 11 cities of India and Managing 40 back-office state wise operations
- Inventory Management, Contracts Execution and Pipeline management
- SPOC for invoice generation, Internal and External process audits
- Inventory and Pipeline Management
- Managed property listings across web portals
Customer Support Representative
Maximuss Pvt Ltd
03.2010 - 05.2011
- Company Overview: (UK)
- Addressed 50 to 60 customer questions about new products, services, and promotions per day
- Contributed to bottom-line sales through increased customer satisfaction
- (UK)
Part-time Trainee
Merit Software Solutions
07.2008 - 02.2009
- Company Overview: (UK)
- Reached out to 30 to 40 customers for the News Paper verification process
- Updating the software with their queries and contact information
- (UK)
Education
Executive Post Graduate Certification - General Management
IIM
07.2024 - 03.2025
MBA - Human Resource Management
Anna University
B. Tech - Information Technology
T.J. Institute of Technology
Skills
Global Account Management
Skillsandcertifications
- Six Sigma Green Belt, LIBA, DMAIC & DMADV-Benchmarking, FMEA, IPO Diagram, SIPOC Model, Voice of the Customer, Process Flow Diagram, Brainstorming, Cause and Effort Diagram, Gage (R&R) Histogram, DOE, Pareto Chart, 5 Why's, SOP, Control plan, Control Charts
- The Fundamentals of Digital Marketing, GOOGLE, Website content and reputation Management, Facebook Ad/Leads-Gen Campaigns, Google Review and Feedback Metrics, Google Ad/ Leads-Gen Campaigns, Email & SMS Campaigns, Instagram and LinkedIn marketing, Google My Business advertising
- The Fundamentals of Project Management, GOOGLE & UDEMY, Project Planning, Budgeting, Waterfall, Agile & Agile Scrum Methodology, Organisational Structure, Scheduling and Time Management, Leadership, Critical Thinking, Project Charter, 5S workplace organization, Kanban Board, Change Management, Conflict Resolution, Problem Solving & Prioritisation
- Customer Service Mastery, Udemy
- The Science of Leadership, Udemy
- Honors Diploma in Computer Application, CSC
- Hindi Praveen, Hindi Prachar Sabha
- SASS in Cloud Computing, Great Learning
- Decision Making-Solve Problems with Emotional Intelligence, Udemy
Webinarsandconferences
- HACON 2020- Conducted by Sri Ramachandra Institute of Higher Education and Research on Technology and Innovation towards Quality in Healthcare
- CAHOTECH 2020- 5th International Healthcare Virtual Conference
- Webinar-Digital Masters Conference by Success Gyan
- Webinar-Life's Hard Knocks with Dr. John Dematini
- Webinar- Kick start Your Productivity with BRIAN TRACY
- Webinar-Analytics in a Day Workshop- Conducted by Advaiya & Microsoft
- Gitex-2024, AI Tech conference in Dubai, UAE
- Presented and Demonstrated the Gallabox tool at Delhi an event content by Bizgurukul
- SAASCON- 2024 Participated in Bangalore
Web
https://www.linkedin.com/in/saranyaravishanker/
Personal Information
- Date of Birth: 11/28/87
- Nationality: Indian
Exposure
- HubSpot
- D & B Hoovers
- ZoomInfo
- Lusha
- Apollo.io
- Crunchbase
- LinkedIn Sales Navigator
- Genesys
- Zoho
- SAAS (Software As A Service)
- CRM and Sales Automation
- Data Management & Analytics
- Data Visualization
- Cloud Productivity Tools
- Workflow Optimization
- Lead Generation & Sales Prospecting
- Customer Support Automation
- Artificial Intelligence & Chat bot Automation
- Cloud & Data Storage Solutions
- Presentation & Documentation
- Project Management & Workflow Optimization
Timeline
Executive Post Graduate Certification - General Management
IIM
07.2024 - 03.2025
Director of Sales (B2B- Sales)
Gallabox India Pvt Ltd
07.2024 - Current
Manager- Business Development-US Sales
QWay Technologies Pvt Ltd /QWay Healthcare Inc
06.2022 - 07.2024
Manager- Digital Marketing
MGM Healthcare
10.2021 - 06.2022
Manager- Customer Service & Inside Sales
Lifecell International Pvt Ltd
11.2020 - 09.2021
Manager- Operations
Dr Agarwals Eye Hospital
08.2019 - 11.2020
Manager- Sales & Operations
India Property Pvt Ltd
08.2011 - 07.2019
Customer Support Representative
Maximuss Pvt Ltd
03.2010 - 05.2011
Part-time Trainee
Merit Software Solutions
07.2008 - 02.2009
MBA - Human Resource Management
Anna University
B. Tech - Information Technology
T.J. Institute of Technology
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